Hearsay Systems Reviews | Glassdoor

Hearsay Systems Reviews

Updated September 21, 2017
39 reviews

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3.5
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Clara Shih
29 Ratings

39 Employee Reviews

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  1. "Strong company with a solid strategy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hearsay Systems full-time

    Pros

    Strong Vertical Focus - Financial Services
    Listens to customers - Social is the foundation product but great to see other solutions like Messages, Mail & Websites rounding out the offering
    Fantastic people and fun environment.

    Cons

    Still maturing as a business. You need to be proactive to succeed as an employee.

    Advice to Management

    Keep executing and stay focused. Continue to focus on communicating clearly and consistently.


  2. "Good Company, Going Through Transition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hearsay Systems full-time

    Pros

    they care about you as individuals and about you succeeding

    Cons

    need to work on transparency on major changes

  3. Helpful (2)

    "Watch out for the fun startup disguise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Hearsay Systems full-time

    Pros

    - fun chill people across the board (from product to eng to cs)
    - free lunch / dinner / drinks / snacks
    - work/life balance (also a con at some degree)
    - in SF
    - yoga classes

    Cons

    - notice none of the pros have anything to do with the work itself. You should understand what the product is before joining, and ask yourself will you truly love working on this or do you just want to have a fill in job and party all the time. I believe most people are the latter (Which to be honest is ok if thats what you want), and that creates a very easy going but complacent environment. Of course there are a few outliers but if you want to meet passionate people who work their tail off because they love what they're doing and not doing it because they are just trying to move up in the company, this is not your place
    - below average compensation
    - shifting focus to financial company, it already feels like a financial service company
    - extremely high turnover

    Advice to Management

    - stop saying everything is ok all the time when they are not
    - stop the disguise of being a fun start up, you will attract the wrong types of people


  4. Helpful (5)

    "You're better off elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in San Francisco, CA
    Former Employee - Software Engineer in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hearsay Systems full-time (Less than a year)

    Pros

    * Good engineering team with practices like code review, retrospectives, spring cleaning etc.
    * Most engineers are smart and have good exposure to new tech.
    * Work/Life balance is good.
    * Free food every day (if that's your thing).
    * Their messaging product is seeing growth.

    Cons

    * Their social product is the weakest link in the chain.
    * Customers have trouble seeing value in many products, so company sees a lot of churn.
    * Company has a very sales/marketing personality.
    * You might fit in there if you like very extroverted culture.
    * Sudden layoffs and not good feedback about what is going on.
    * Competitors have better products and UX which are eating them from several corners

    Advice to Management

    Redesign the whole app. Invest in engineers. Instead of laying off engineers let some sales/customer success people go. Don't call it a Hearsay family and then just kick a bunch of people out without adequate feedback.


  5. Helpful (2)

    "New Leadership = Lost Hope"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at Hearsay Systems full-time (Less than a year)

    Pros

    Work life balance is amazing. Hearsay really pushes for a lifestyle unlike any other workplace. The ceiling for professional growth is endless and you'll realize that everyone is very friendly on your very first week.

    Cons

    New Product management tends to have a very "braggy" personality that doesn't blend well with the team and company. They don't care about the existing culture and it will be the downfall of working here in the long term.

    Advice to Management

    Be more humble and keep the culture alive.


  6. Helpful (1)

    "WORST company - beware!!"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Hearsay Systems full-time

    Pros

    - Work/life balance - you essentially do not need to do any work here, so if you want to just hang out all day everyday...this company is for you
    - Reimbursement for travel and free lunch
    - Go out with the sales team - they will pay for dinner and drinks and expense it to the company

    Cons

    - People spend the majority of their time talking about other people at the company or what they are doing socially and not doing actual work
    - High school/malicious/political environment - make sure you choose your clique wisely
    - ZERO career trajectory
    - "Management" is an absolute joke. There is no management or leadership at all.
    - Actual product sucks - so many bugs. Constantly navigating errors and issues.
    - High turnover - noticed this right when I started. Managers get mad when people leave and are not happy for those who choose to actually have a career.

    Advice to Management

    Learn how to manage your people. Stop continuously hiring and make sure your existing employees are actually doing something.

    Don't get sucked into how "nice" all of the people are here while you are interviewing - it is completely phony. When you can't trust the people you work with, everyday is a misery.


  7. Helpful (2)

    "Okay Place"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Hearsay Systems full-time

    Pros

    Great People and benefits too.

    Cons

    Can be very political at times working with upper management.

  8. Helpful (2)

    "Lost its charm years ago"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Hearsay Systems full-time

    Pros

    Great place to work if you want to be friends with your co-workers

    Cons

    Senior and exec level management is highly incompetent. Many outstanding employees have left the company because of empty promises (usually promotions or pay raises) made by these individuals. Basically a sinking ship manned by people who are just there to promote themselves in front of their bosses.

    Advice to Management

    No advice needed. They won't listen.


  9. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in New York, NY
    Current Employee - Account Executive in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hearsay Systems full-time (Less than a year)

    Pros

    Hearsay is by far the best company I have ever worked for and I have worked for many VC backed Enterprise Software Companies. The culture is all about the employee and the customer. I love my job. If you are bright, energetic, trustworthy and a strong team player Hearsay is the place for you!

    Cons

    The sales cycles are long, so you must have the tenacity and perseverance to be a good fit

    Advice to Management

    Keep up the great work and continue to empower your people.


  10. "Your (mostly) typical San Francisco startup"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hearsay Systems full-time

    Pros

    Great people, opportunities to be your own boss, beer on tap.

    Cons

    Uninteresting product unless you're into financial services.


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