I worked at HomeRun.com full-time (More than a year)
The people I worked with in sales are great.
I've never been part of such a mismanaged company. The upper management in San Fran seems oblivious to the major problems with the sales team in AZ. The management team in Scottsdale treats the sales team like dirt. They deny paying legitimate commissions any chance they get. Seriously. They recently gave me a list to sell from and said only sales made from this list would be paid. So, ok, I made 15 sales from that list but was only paid for 12 of them. When I questioned this, I was told that 3 of the businesses I sold actually shouldn't have been on the list they gave me, so they won't pay me anything for those! Seriously?! Yep. I did everything I was told to do, but they made a mistake....so I was not paid because of their mistake! I said - this isn't fair. They wouldn't budge. I wasn't the only one this happened to. I never did get paid for those sales.
Right before I quit it was announced that if you didn't sell a certain amount of the new product we had each month, you would only receive 1/2 commission on everything else you did sell. Fortunately, I sold enough of the new product to get full commission on everything else I sold, but then if any of the new product was sold to a business that was "mistakenly" on that special list, I still wouldn't get paid for that. I'm not making this up!
Their philosophy is the old - heads management wins, tales sales people lose. In other words the sales people Always lose. If you have to work here, watch your commissions closely. My commissions were only right 5-6 times in 2 years. They eventually did pay me what they "forgot" when I called it to their attention, but several times it was a lot of money - just under $1000.00. What if I wasn't paying close attention!
The corporate pattern is this: They over promise new corporate partners and then under deliver. Understandably, those new partners then drop them. They have gone through at least 6 or 7 corporate partners while I was there. Then when a corporate partner drops them, they punish the sales force. Never mind that there has never been any training to speak of, or marketing tools to use or direction from management - they just keep changing the commission structure to take more money away from the sales people. The morale of the sales force keeps getting worse, and management responds by doubling down and taking even more away. It is becoming a cut throat, back stabbing sales operation, just like management. It didn't have to be this way. They had a lot of bright, talented, well educated people over the last few years. Some are still there, but management seems to be trying to drive them out when they should be promoting them to bring some sanity to the company. What a disaster.
Advice to Management
Patrick, several months ago when you told all of us that you let the company down, I was encouraged. When you said that things were going to change - I thought you meant change for the better! But, they have been changing for the worse. What gives?
Have your Scottsdale management team stop stabbing each other in the back long enough to come clean with your sales people. Tell the sale people what is really going on! Are you trying to tank the company? If not, delegate SOMEONE on your management team to crack open a book on management and learn how successful management works. My recommendation would be any book by Peter Drucker, the father of management. I've considered myself a student of his for years.
Great co-workers (non management).
You get decent insurance after 2 months - although most people who start on the 2 month probation period get extended another month- with no insurance or paid holidays since they haven't hit their minimum deals required. Not sure how they expect people to hit minimum numbers with no training.
Don't let me dissuade you - ask to speak to the people doing the job when you interview. Ask how many have been there more than one year - or even 6 months. Ask them how many people had been promoted in the Scottsdale location in the past year. Ask them when the last time they had a one on one or performance review to go over how things were going. The only time you ever get a review is if things are going badly. Ask them if there is really the "transparency and candor" that is preached, or if asking questions turns into you questioning management and in turn if you really wanted to be there. Ask about ongoing training. Then if you say to yourself...hmm, seems not great. Take a look at their website and see how many deals they sell on a daily basis. 3? 5? Doesn't seem too sustainable as an ongoing entity. Ask them when their vaunted "merchant dashboard" was updated. Over a year? Not quite what you'd expect from a start up technology company. Also, ask the people on the floor how they are received when they call merchants.
The metrics they want are about 50 calls a day, and at least 90 minutes of talk time.
Management is full of false promises - thats why nobody has been there too long - it's quickly seen through and recognized as being lies.
Base is around $37500, and you can probably make $50k.
But, there is the cost associated with working at Homerun that makes it not worth it. None of the startup perks exist, the dress code is business casual, with jeans on Fridays. You never see any merchants - it's all on the phone.
They'll do a great job selling it to you and you'll walk out of the interview thinking you are going to change the world. 6 weeks in reality sinks and you are like, what the heck is going on here - nothing like what I was told.
Find some current employees on LinkedIn and ask them for the inside scoop and if what I said above was wrong.
Advice to Management
Cut the BS, acknowledge the shortcomings and don't sugarcoat everything. Actually BE transparent and have an open door policy. How about more managers too - one guy managing 35 people - and 35 new people at that, is a joke. Promote from within and be honest with people.
The opportunity seemed perfect, it was close to home, no driving (in the hot AZ sun), calling merchants to to offer them an incredible form of advertising that would allow them to grow their business for just pennies. The VP seemed knowledgable in the field and seemed easy to get along with. The sales manager was ok too.
This company is so mismanaged it's unbelievable. It's run my men who change their minds like a stop light (and I thought women were the ones with this stereotype)! Anyway, the VP was very, very proud of his of his past where he had to tell me about the 5 or 6 different companies he had worked for, He likes to work for the underdog and bring them to success. Hmm, having been married to someone in an advertising management position and every 2 years was looking for a new position. It didn't hold water with me. I thought he was full of BS, but he insisted on telling these stories to anyone and everyone.
There is no hoopla over performance, unless you count "spinning the wheel" . However, after someone hit the one and only $500. we didn't get to play that game for about 2-3 weeks.
They can track your every move... how many calls you make, how many conversations you have and you have to meet these expectations. Ok, I don't mind that. They would offer coaching if you were on the sales managers' good side.
I was told over and over - that we are NOT like Groupon. But the first darn thing the sales manager said when you had a deal was "how did it perform with Groupon?" Again, make up your mind!
I was so frustrated during my employment and would not recommend this company to anyone, UNLESS you don't care about being recognized, you have very THICK skin and you can adapt to minute by minute changes.
Advice to Management
I don't care if this is a 'start up' company, please, please stop changing your requirments minute by minute. Get a clue... sales people like to be recognized. RECOGNIZE them! And give up on the biz casual, what the heck nobody sees these sales reps so why dress up?
Is this helpful? The community relies on everyone sharing – Add Anonymous Review
encouraged creativity for acknowledge leads for businesses.
every lead is different, have to apply to each business.
This will replace the current featured review for targeted profile. Are you sure you want to replace it?
Are you sure you want to remove this review from being featured for targeted profile?