Hook & Loop Reviews | Glassdoor

Hook & Loop Reviews

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  1. Helpful (3)

    "Great internal design agency within the structure of an enterprise software company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    Leadership has a great vision and upper management is very approachable and transparent.

    - Open work space with a lot of collaboration
    - Ability to bounce around on different projects and work with different groups of people
    - Incredibly rewarding to have something launch and be a part of something huge that is worldwide

    Cons

    -The design agency is expected to grow incredibly over the next year, which isn't necessarily a con, but change is approaching!


  2. "Too Many Reorganizations — High Turnover"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop full-time

    Pros

    Good work life balance, flexible time off, decent work from home policy, free snacks, monthly happy hours, macs for everyone and casual dress code.

    Cons

    Upper management is horrendous. They sit in meetings all day dreaming but never come up with a plan. Hiring and firing sprees which creates an environment of fear if you're next. The company culture can be too laidback where people don't have much work to do and leads to people talking often throughout the day. Barely any room for career development or growth.

    Advice to Management

    Be straightforward and transparent with employees with expectations. Re-evaluate the whole management team and invest in professionals that are qualified to do job.

  3. Helpful (1)

    "Beyond repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook

    I worked at Hook & Loop full-time

    Pros

    1) Free snacks
    2) Few talented folks ( may not be around for too long).

    Cons

    This is an internal design agency within the larger company, Infor. What this means is that there's a group of designers working in silo from the rest of the organization, completely disconnected from the dev or product teams, churning out a bunch of nice looking stuff that very rarely gets implemented.

    Secondly, the management running the place is grossly incompetent. Sycophants are rewarded. Anyone with opposing views or ideas are seen as threats. There is a culture of lots of empty talk without any momentum.

    Majority of the management are folks that have been around for a while and ended up getting promoted. However none of them have any leadership skills whatsoever, and spend most of their time in closed door meetings that lead to nowhere.

    The culture is very laidback, to the point that no one has much work to do. A lot of time is spent in idle group chats or organising impromptu parties. This is all nice, if only work was getting done.

    There is little to no opportunity for career growth or development. Folks that have been around the longest have formed sort of a close-knit circle, where they watch out for each other and themselves, protecting or covering up for each other's incompetence -
     which inevitably leads to a suppression of new talent or career growth for people outside of that circle.

    Since work isn't getting done, and it catches up at some point, management employs knee-jerk solutions such as shoddy re-orgs, layoffs, etc., without really addressing the underlying problems.

    This is not a place recommended for any talented, ambitious designers or product leaders.

    Advice to Management

    Seniority doesn't translate into good leadership. Get an external firm to audit and assess the current state of H&L management and processes, and determine how to fix this mess - if that's even possible.


  4. "Used to be good, bad management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Negative Outlook
    Approves of CEO

    I have been working at Hook & Loop full-time

    Pros

    Good work life balance, good office culture, good coworkers, opportunity to work on a wide variety of products. Good vacation and occasional work from home policy.

    Cons

    All legacy products that seem like they're from the 90s (hint: many of the products are) but with no view for the future.

    Lots of mismanagement. One positive is that you can get away with not doing all that much work, very relaxed. Downside is there was just not enough work for everyone.

    Rounds of layoffs every year. Followed by hiring sprees.

    Too many managers that do absolutely nothing. 10s of managers that sit around in meetings all day and talk about nothing.

    Advice to Management

    Don't just keep managers because they've been with the company for 5+ years. Hire people that will actually try to help the company and will actually come in and do their job instead of wasting time.

    Doing rounds of layoffs each year immediately followed by hiring sprees shows there is serious some mismanagement happening.

    There's a great group of people that work here and all they need is better leadership.


  5. "Would not recommend"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Approves of CEO

    I worked at Hook & Loop full-time

    Pros

    Cool office, flexible time off

    Cons

    mostly all management are not great managers at all, there was a LOT of cooks in the kitchen, which led to stress and anger in a lot of situations. I was told I would have more overlap with higher ups and I never got it. There is more or less no work/life balance. everyone on my team was not happy there but consistently continued to work dead end projects. No upside in a lot of careers.


  6. Helpful (2)

    "Not a place for creativity or hardware and software development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Work life balance was great, flexibility to work from home.

    Cons

    Management is all over the place, disorganized and unclear of the agencies goals. The culture is too relaxing and thus leads to a workforce that gets little to nothing done. Employees voices are not heard, even when opinions are asked, and false facts are given to promote a positive outlook. Open floor plan lead to a lot of disturbances and interruptions, especially with music constantly blasting. This was not a place for digital growth, creative ideas and getting things done. Put simply, this is a company that cannot look at the bigger picture, did not plan their road maps accordingly and came up with excuses as to why technology could not be built in the time promised.

    Advice to Management

    The cons listed above are on upper management to fix. They need to take a hard look at everyone and understand why they struggle to accomplish the simplest of tasks and are losing a lot more employees than they are hiring.


  7. Helpful (9)

    "Has a bold vision. Doesn't know how to get there."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Neutral Outlook

    I have been working at Hook & Loop full-time (More than a year)

    Pros

    The work environment is great. A beautiful open floor office plan with modern design and lounges to work or collaborate with team members. The agency cultivates a creative environment and most if not everyone has a voice to provide feedback. There are few barriers between you and upper management. Work is diverse and has the opportunity to make a real impact, even generate big profits.

    Cons

    Middle and upper managers seem inexperienced though open to suggestion. There is an inability to say "no"at all levels. There is little process or structure and projects are often started that don't seem to align with the plan or aren't technically feasible; ending up going no where. Priorities constantly shift often resulting in lost effort and unfinished work. Technology and design are often not on the same page.

    Advice to Management

    Having a vision isn't enough. Map out what needs to be in place and build a plan the team can work against to get there. Hire more experienced managers who understand technology, have strong process driven backgrounds, and strong leadership skills that can give us structure.