ICT Group reviews

hard deadlines in the research field require lots of last minute staff manipulation and constant contact with staff supervisors and clients to adjust resources and/ or quotas expectations in the data collection centers can be truly unrealistic and stressful when your not getting the expected responses in field work very low margin work for the company resulted in the entire market research division being downsized in 2008

I sometimes get the feeling our center is something of a "red-headed stepchild." Our requests for supplies and equipment often fall on deaf ears, as do our communiques with our HR department; this often means that entry-level employees are able to get away with a great deal more misbehavior than they should be able to, while our local management is largely powerless to chastise them. Since ICT Group policy states that any suspension must be paid, we are unable to even send employees home for non-production. Plus, since the System Administrator for our center left for greener pastures, we are unable to replace production-floor PCs that break (and we're talking about 8-year old PCs that tend to die frequently).