Intrepid Travel Reviews | Glassdoor

Intrepid Travel Reviews

Updated 19 Jun 2019

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Found 45 reviews

3.3
StarStarStarStarStar
Rating TrendsRating Trends
54%
Recommend to a Friend
74%
Approve of CEO
James Thornton
11 Ratings
  1. "Excellent Company leading the way in the travel industry"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Private Groups Coordinator in Petaluma, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Intrepid Travel full-time for more than 3 years

    Pros

    I loved working at Intrepid Travel and being a part of the Intrepid Group. I stared with the company as a tour leader and eventually ended up in Custom Groups Sales. The passion everyone has in the company is amazing and their commitment to Responsible Travel is excellent. The people I worked with across all continents were amazing and Intrepid just has some of the best people ever!

    Cons

    Limited growth opportunities if you do not reside in the UK or Australia. The company is changing this slowly but the closure of their USA office means it will be difficult for US residents to progress with the company.

    Advice to Management

    Overall, keep up the good work! Intrepid Group is an amazing company delivering an awesome product, and doing amazing things in the travel world.

    Intrepid Travel2018-12-10
  2. "Travel with them, don't work for them"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Adventure Consultant (Sales) in Petaluma, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Intrepid Travel full-time for more than a year

    Pros

    - High energy, passionate co-workers - Travel Benefits - The Intrepid Foundation does a lot of good in the world - New North American regional director gives me hope that some of the cons below will be improved upon

    Cons

    - Very little room for growth in the company if you aren't in Melbourne office. Even those willing to move to another continent will move laterally in their career (at least those in sales roles) - Extremely high stress. My last few months in the US office (which is now closed) saw all of us clocking about two hours of overtime per night and still not hitting the extremely high sales targets - High-level growth is prioritized...

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    Advice to Management

    - Take constructive criticism as an opportunity to grow - It's great to have friends at work, but please work to make sure that clique membership is not a requirement for professional opportunities to grow int he company - Sales teams work their butts off for very low pay, please recognize them for the work they do - Intrepid got skilled staff for not being a call center, you'll keep those staff by not becoming one

    Intrepid Travel2019-01-28
  3. "Company That Does Not Know Customer Service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - North American Sales Manager 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Intrepid Travel full-time for more than 3 years

    Pros

    Getting a paycheck to pay the bills.

    Cons

    They don't know how to treat customers (external and internal). Company culture has no sensitivity to consumers. Very disappointing after having met one of the co-founders.

    Advice to Management

    You should continue to learn and remember what customer service is, even if your company has been around for so long.

    Intrepid Travel2018-07-16
  4. Helpful (2)

    "Adventure Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at Intrepid Travel full-time

    Pros

    Time off and travel perks

    Cons

    Management is poor, pay is terrible, run terribly.

    Intrepid Travel2018-07-06
  5. Helpful (1)

    "It's okay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Intrepid Travel full-time

    Pros

    Get to work in the travel industry; the company does give a lot back to the communities in which we visit.

    Cons

    This region can be very disorganized, management often makes decisions which negatively impact employees. Almost always understaffed and not the greatest pay.

    Intrepid Travel2018-02-20
  6. Helpful (3)

    "Run away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Intrepid Travel full-time

    Pros

    Great colleagues Nice office Travel benefits Team bonding trips

    Cons

    Low pay High stress - intense workloads and high expectations. Revenue targets out the roof. Management gives little notice or care to employees' well-being Very little work/life balance or flexibility While company values are great, under the surface they are not embodied. Growth opportunities are slim to none.

    Advice to Management

    Actually care about your employees and treat them like human beings rather than puppets. Use empathy regularly as is always brought up (rather than just talking about it). Personify company values and purpose when engaging internally (not just externally). Allow more flexibility - this will benefit everyone including yourselves!

    Intrepid Travel2018-03-13
  7. "Good but not for something for the rest of your life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Group Leader 
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Intrepid Travel part-time for more than a year

    Pros

    Opportunity to travel, good training, good company values, colleagues and itineraries

    Cons

    You get the 'groundhog day' feeling from running the same trip, in the same locations pretty soon.

    Intrepid Travel2017-11-27
  8. Helpful (4)

    "Great company; great culture, values and products; but still needs some work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I worked at Intrepid Travel full-time

    Pros

    -Great benefits (generous holiday/vacation time off, one free trip per year, discounts for friends and family) -Casual work environment, beautiful offices -Great products, focus on purpose beyond profit, focus on sustainability

    Cons

    -Poor pay compared to similar companies in the travel industry -Favoritism -Lack of collaboration with global offices -Disorganized, quick to make snap decisions without full review of impact

    Advice to Management

    -Listen to the advice of people on the front lines about what customers want and need -Don't promote based on favoritism or friendship -Get advice from people in other parts of the business; expand your inner circle

    Intrepid Travel2017-04-03
  9. Helpful (1)

    "Amateurs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at Intrepid Travel full-time

    Pros

    If you like travel then this is a great place to work.

    Cons

    Management is totally amateur and it reflects on how they treat employees. Low pay.

    Intrepid Travel2017-04-09
  10. "Amazing Company"

    StarStarStarStarStar
      Current Employee - Anonymous Employee 

      I have been working at Intrepid Travel full-time

      Pros

      Great Perks, including free travel!

      Cons

      Disorganized Management, location is a drag

      Intrepid Travel2017-03-07
    Found 45 reviews