Jones Knowles Ritchie Reviews

Updated Mar 8, 2021

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3.3
53%
Recommend to a Friend
91%
Approve of CEO
Jones Knowles Ritchie CEO  Guy Lambert (no image)
Guy Lambert
23 Ratings
  1. 5.0
    Former Employee, more than 3 years

    Phenomenal People, Great Clients, Fantastic Studio

    Jan 17, 2019 - Anonymous Employee in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Every person employed here seems to be more creatively talented and hard-working than the next and try their very best to mentor & build up their peers. Everyone truly enjoys working with one another & is open to any ideas/comments/suggestions. The new Managing Director is making huge strides to make sure the process is being adhered to.

    Cons

    There aren't clearly defined teams amongst the designers at the moment, but this is something leadership is looking into. Sometimes it might seem like growing pains, but I have no doubt the Creative Directors & Managing Director won't be able to set the entire studio up for success within the first few months of 2019.

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    4 people found this review helpful

    Jones Knowles Ritchie Response

    Managing Director

    Thank you for taking the time to write this review, we are happy to hear your positive experience. The design team structure has been evolving and we are working hard to structure design teams with more support and clarity. Additionally, leadership are adopting better ways of working to ensure people felt heard and liberate them to work at their potential.

  2. 2.0
    Current Employee, more than 1 year

    Great clients, weak leadership, high turnover

    Feb 2, 2021 - Account Management in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - They recruit extremely talented people - Solid salaries and benefits offered - Client roster is impressive

    Cons

    - Zero work-life balance; they’d prefer to just burn out and replace employees rather than nurture talent - Promotions are hard to come by and are not necessarily merit-based - Leadership is big on lip service, not so big on action - NY CEO is particularly weak and out of touch - Lack of diversity

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    6 people found this review helpful
  3. 2.0
    Former Employee, less than 1 year

    Amazing client roster. Problematic culture.

    Oct 8, 2020 - Senior Account Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Huge client roster with some of the biggest clients in the industry - A wide range of talented designers on the floor - Dog-friendly office

    Cons

    - The lack of diversity is embarrassing - especially in 2020 - All white leadership comprised of people who have little experience working elsewhere and therefore don't have the necessary industry experience to make truly great or impactful work - Having three conference rooms in the entire agency shows poor planning, an inability to adapt, and lack of foresight - Most Account Directors don't have enough experience to oversee the portfolios or individuals they are currently managing - The blatant racism is a problem that needs to be dealt with immediately. I've heard individuals mock POC's accents and perpetuate racist stereotypes with zero consequences on several different occasions - Late, late night where people more often than not leave the office around 11PM

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    5 people found this review helpful
  4. 2.0
    Former Employee, more than 1 year

    Avoid!!

    Dec 4, 2020 - Designer in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Ace insurance package, nice salary, decent clients

    Cons

    Not a place to be chuffed about, mate. No diversity to be seen. Long work hours, no respect from middle or upper management and international HR is a joke. Like others have said here, it's a sweatshop and tasteless creative directors will grind ya to the bone.

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    5 people found this review helpful
  5. 2.0
    Former Employee, more than 1 year

    Great, Iconic Brands; Areas Need Improvement

    Jan 18, 2020 - Account Management in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    - Great access to creative opportunities; jkr is definitely having their moment in the sun - A select few people are phenomenal; truly inspiring to work with - Great, iconic brands that everyone has an equal opportunity to work on (regardless of position) - Socials are really fun; a time for the team to unwind and really bond - Benefits are good; 20 days off + paid health insurance and an additional HSA card

    Cons

    - Only a few people left from the original award-winning teams - Global HR is by far, incredibly inexperienced and unethical - Compensation is not in line with market rates and there’s a huge disparity between those who rise up through the company and those who are brought on - Pressure and expectations don’t allow for the best work; they give you just enough support to get by - Physical office space is cramped - another review referenced a sweatshop and that's what it feels like; however, I know this is something that’s being addressed

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    19 people found this review helpful
  6. 3.0
    Former Employee, more than 3 years

    Great team but horrible work/life balance

    Jul 8, 2020 - Account Manager in New York, NY
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The job grooms you to be very buttoned up and pushes your skills in client services and design. Co-workers are lovely.

    Cons

    You'll work long hours with little recognition. The company has growing pains, which will normally result in you working 10-12 hour work days with no additional monetary incentives (bonuses, etc).

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    3 people found this review helpful
  7. 2.0
    Current Employee, more than 10 years

    Avoid!

    Jun 15, 2019 - Hard Worker, Working On Stuff 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great people! Free lunches are excellent!

    Cons

    Poor upper management. Work hours are insane. Expected to work overtime without pay.

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    10 people found this review helpful
  8. 1.0
    Current Employee, less than 1 year

    Diversity Much?

    Feb 11, 2019 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Cool Client Roster. Free Health Insurance.

    Cons

    How does an agency in 2019 have so little diversity? To be clear I mean people of color. The NYC CEO has run all of the little diversity away. How is that not a red flag? What creative team in London and NYC has no Diversity? Client beware and wake up! The company ONLY HIRES FROM THE SAME POOL!

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    29 people found this review helpful
  9. 4.0
    Former Employee, less than 1 year

    Account Director

    Nov 6, 2018 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great work, good people and great benefits

    Cons

    No cons that I can really think of

    Be the first to find this review helpful
  10. 3.0
    Current Employee, more than 1 year

    Good

    Jan 29, 2019 - Account Executive 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    They have a great insurance package

    Cons

    The day-to-day work schedule is extremely long.

    2 people found this review helpful

    Jones Knowles Ritchie Response

    Managing Director

    Thank you for your feedback. The agency is fortunate to be experiencing high growth, but we acknowledge there are some long hours happening at the moment while we staff up, it is not our intention for this to be the norm. Hiring best in class talent to join the team is a priority, in addition to improving ways of working across teams.

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