Junior Library Guild Reviews | Glassdoor

Junior Library Guild Reviews

Updated August 5, 2017
12 reviews

Filter

Filter

Full-timePart-time

1.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

12 Employee Reviews

Sort: PopularRatingDate

  1. "The company markets a great product but decision making is freakish and counter-productive at best."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Plain City, OH
    Former Employee - Account Representative in Plain City, OH
    Doesn't Recommend
    Neutral Outlook

    Pros

    Great product, great hours, great benefits.

    Cons

    It is an over glorified call center where you are micromanaged like children. There is a no fragrance policy which makes at least 90% of the workforce uncomfortable. This means no aftershave, no lotion, and no cologne. If someone has serious sensitivities to these items then they should simply be segregated rather than alienate needs of the majority. Their policy says NO COLOGNE, NO AFTERSHAVE, AND NO LOTION. Where we are in Columbus is 0 degrees. I think something like lotion is not a creature comfort but a necessity. Managers warn you not to ask for office supplies you need because the person who distributes office supplies is mean and WILL be mean to you. When I left the shipped my personal items back to me and a cup I kept on my desk (which I made when I was young) was broken. Its sentimental value cannot be replaced but they certainly should have offered and they did not. I was afraid they would start telling me what detergent to use and what I could eat. Just freaky. I am also still waiting a week later on the rest of my personal belongings.

    Advice to Management

    Admit when you are wrong and never I repeat NEVER make minority based decisions where you alienate the majority. Change your policies to work for employees and maybe you would not have so much turnover.


  2. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at Junior Library Guild full-time

    Pros

    Decent commission IF you get a good territory. They seem to only hand those over to a select hand-full of employees who have been there the longest, the rest are left to pick up the scraps.

    Cons

    Very disorganized from the top down-seem to fly by the seat of the pants style. Mgt. cannot be less concerned with sales/compensation accuracy. Employees need to spend time each week to make sure they actually get credit for their sales and that they are paid correctly for their sales - UNACCEPTABLE.

  3. Helpful (2)

    "Worst employer ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Plain City, OH
    Former Employee - Account Representative in Plain City, OH
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Junior Library Guild full-time (More than a year)

    Pros

    A few good coworkers
    Good books
    I wish I could think of any more pros, but this place treats people like trash.

    Cons

    Awful pay that continually diminishes, no morale-building, terrible "supervisors" that bully, and the HR department doesn't back up the employees.

    Advice to Management

    Tear it all down and start over. Nothing here to save except the actual service that is being sold. Entire structure of sales and customer service is atrocious. Fire all top management and restructure...start with pay structure, and work your way through all processes. Hire supervisors from the inside, who have actually sold things and know how to motivate people, not tear them down. Your very high turnover should give you a clue. Learn from larger companies who do it right, like Google. If your employees are happy, they are more productive. Make your employees feel valued and appreciated. LEARN how to make them feel valued and appreciated, then DO IT.


  4. "Have to love sales--otherwise, look somewhere else"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plain City, OH
    Former Employee - Customer Service Representative in Plain City, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Junior Library Guild full-time (More than 3 years)

    Pros

    Good hours, good benefits, all the books you could ever want to read, if you're interested in young adult novels (some adult fiction), or have kids in your life that would appreciate the picture books and chapter books.

    Cons

    Location--Clear out in the middle of nowhere. The building is literally surrounded by cornfields. There are a few food trucks that come out that way from time to time, but there is nothing within walking distance. In the winter, the roads are difficult to navigate and not very well plowed. Many days in the winter are spent leaving early or coming in late, due to the commute.

    Pay--the pay is not great, on both the sales and customer service side (I did both.) What you get paid in sales is based predominately on your ability to make commission, but new sales reps get the worst territories, and barely make anything. Base pay is $8 an hour. Not much better in customer service, either, but at least you're not making cold calls all day.

    Office morale--This building is a glorified call center. The managers play favorites, openly discuss employees in front of other employees (sometimes the person they're gossiping about can even hear them!), and generally do not really seem to care about their employees. There is a high turnover rate--most of the time, it is the new employees that leave first, because they are not able to make any money off their territories. Employees that have been there the longest have the best territories and make the most money. Most of the time, employees that have been there longer do not bother learning the name of new employees, because most of them are gone within six months.

    The atmosphere in customer service is not much better. When I was there, it was a bullying atmosphere, ruled by intimidation and an attitude that you did what you were told and didn't ask questions.

    The higher-ups in management do what they want and do not listen to their employees when they voice concerns. You are told that this is the way things are, and there is no attempt made to compromise.

    Advice to Management

    Listen to your employees and respect them. The management needs to go through management and leadership training. If you don't respect your employees, your employees won't respect you.


  5. "Had the opportunity to sell an invaluable service to libraries!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Representative in Plain City, OH
    Current Employee - Sales Representative in Plain City, OH
    Recommends
    Positive Outlook

    I have been working at Junior Library Guild full-time (Less than a year)

    Pros

    Selling an amazing service and products! Also in the call center it was casual dress and flexible hours, you had your own database of libraries to sell to and you made your own hours between 8am-6pm everyday. They were great about promoting teamwork and lifting each other up! All of the ladies (and a handful of men) were a pleasure to work with. Have a great system to help balance your hourly compensation with commission even during the slower times around the year to help budget your money! Earning paid time off is pretty easy and there are some great money making incentives for a good sales day!

    Cons

    For me, it was not a good fit. It is a call center. You sit and make calls all day long. So if sitting at a desk all day is not your style I wouldn't bother with it. There are two blackout periods where you cannot take off work for any reason without accumulating points for attendance between April 1-June 15 and September 1-October 31st, I have a young son who got sick a couple of times and I got points for taking off work, which doesn't seem fair; however, I understand that at that time the company is making most of it's money... Kind of like Christmas time for retail stores.

    Advice to Management

    At times management seemed to be 'bi-polar' one minute everyone is a rock star and the next minute you feel like you are going to lose your job because of a few bad days.


  6. "Pyramid Scheme"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Plain City, OH
    Former Employee - Sales Representative in Plain City, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Junior Library Guild full-time (Less than a year)

    Pros

    Decent pay $11 (ONLY if you come through acloche then it goes down to $8) plus commission.
    Can read the books they sell for free
    A job
    Flexible hours

    Cons

    Training was laughable. It seemed to me you only got a territory once someone left. Which happens often. You get a 'territory' of about 3500 librarians and are expected to call and help them. Well thats great and all but they expect you to make 80 dials a day and 2.5 hours of talk time. Many times librarians would hang up on you or told you to put them on the DNC list. I felt bad because we are taught to tell them that these books are 'new' when in reality they've been out for 6 months!! Don't leave for a week. Someone will go into your territory and steal ALL your commission!!

    Advice to Management

    Stop only paying attention to the top percent. Spred the territories out more.


  7. "A GREAT place to earn extra cash"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Plain City, OH
    Former Employee - Sales Representative in Plain City, OH
    Recommends
    Neutral Outlook

    I worked at Junior Library Guild full-time (Less than a year)

    Pros

    nice product, great perks--incentives to sell--great social environment, fun place to work

    Cons

    worked here in winter and the roads were scary

    Advice to Management

    Keep supporting the teams they way you do. Your encouragement helps everyone earn more money

  8. Helpful (1)

    "Customers would be sickened if they knew how employees are treated here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Representative in Plain City, OH
    Former Employee - Account Representative in Plain City, OH
    Doesn't Recommend
    Neutral Outlook

    I worked at Junior Library Guild full-time (More than a year)

    Pros

    Sell great children's books at terrific prices.

    Cons

    Employees are treated like trash.They are disposable. They hire mainly desperate people so they will tolerate the unfairness, intimidation and childish behaviors, Upper management has sex scandal with employees.

    Advice to Management

    You need to rexamine your ethics and behaviors toward hard-working individuals,


  9. Helpful (1)

    "Not worth it."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Plain City, OH
    Former Employee - Sales Representative in Plain City, OH
    Doesn't Recommend
    Positive Outlook

    I worked at Junior Library Guild full-time (More than a year)

    Pros

    Flexible work schedule. Low stress if you don't expect to make any money. Your supervisors are always around, but don't hold you accountable for your numbers to your face.

    Cons

    Training was HORRIBLE and inconsistent. Don't expect to make any money. When you start you get the worse "territory" that no one else can penetrate. Even though the sales goals are being hit and the company is growing, only the top 5% make a ton of money, but they have been there for years and have gotten the best territories. The commission is convoluted and changes daily. They say the incentives are for your benefit, but it ends up being so confusion and hard to track, it becomes demotivating. Don't expect to ask for clarification from your supervisor. 1) You won't get a clear cut nor consistent answer and 2) If YOUR fault for not knowing the answer. The moral sucks. People who have been there for years will not make eye contact with you or get to know you since they know you will be gone soon.

    Advice to Management

    Get a Sales Manager that has had Leadership training. Lose the complicated incentives.


  10. Helpful (1)

    "A Big Mistake"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Plain City, OH
    Former Employee - Sales Representative in Plain City, OH
    Doesn't Recommend
    Negative Outlook

    I worked at Junior Library Guild full-time (Less than a year)

    Pros

    Some flexibility in hours as long as you put in 40 hrs per week.. Health benefits. Potential of getting off by 2:30pm if you work your hours correctly. Clean, well lit work environment. Just sit on phone all day so no heavy lifting!

    Cons

    The supervisors bully you. It is awful. It is like working in the "Stepford Wives." Training is poor. No learning curve is allowed. Supervisors show favoritism and will talk negatively about other employees within hearing distance of employees! Very noisy as far as listening to other employees on the phone. Basically a commission job in sales dept and you will make almost no commission in the summer and Nov/Dec.

    Advice to Management

    Training needs to be addressed!!!! It is mediocre at best. You supervisors need management training at the very least. Too few people doing too much.


Showing 12 of 12 reviews
Reset Filters