Kelly Reviews

Updated May 14, 2021

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3.5
65%
Recommend to a Friend
74%
Approve of CEO
Kelly President and CEO Peter Quigley
Peter Quigley
324 Ratings
Pros
  • "And they provide all the equipment you require to work from home(in 423 reviews)

  • "Weekly pay and good hourly rate(in 152 reviews)

  • Cons
  • "Basically no benefits for employees(in 207 reviews)

  • "Less work life balance most of the time(in 61 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Kelly and is not affected by filters.

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    1. 5.0
      Current Employee

      Good

      Apr 9, 2021 - Substitute Teacher 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Very easy to communicate with

      Cons

      Sometimes unreliable hours for calling

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    2. 5.0
      Current Employee

      Great Experience

      Jan 6, 2019 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Virtual, work from home position. The pay was great, the hours were great, they work with you and are very flexible, can always pick up shifts if you have under 40 hours, (you're scheduled 40 hours but if you miss a day that week) you can pick up another shift from the board

      Cons

      There aren't any cons that I can think of at this time.

      222 people found this review helpful

      Kelly Response

      Service Coordinator

      Thank you for taking the time to share your experience and for writing such a detailed review. We appreciate your input and are happy to know that things are going well for you.

    3. 1.0
      Current Employee, less than 1 year

      Mentally exhausting

      May 13, 2021 - Customer Service Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - The pay is not bad. - WFH

      Cons

      - The customers are entitled. - The metrics you have to adhere to breeds anxiety. - You're constantly thinking you're one bad survey away from losing your job even if it's not your fault. - Customer's will literally leave a bad review because they didn't get the answer they like and that reflects poorly on you even when you made sure to control your tone, did everything you could and "gained agreement" - STOP telling us to "Gain agreement" when the customer is obviously not satisfied! That's going to irritate them more. - Mentally exhausting and brings on terrible anxiety.

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    4. 1.0
      Former Employee, less than 1 year

      Horrible

      Apr 21, 2021 - Server/Waiter in Belton, MO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Schedule, discount, everyone has place.

      Cons

      Off late, schedule mishaps, communication

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      Kelly Response

      Talent Resources Advisor

      Thank you for the honest review.

    5. 5.0
      Current Employee, less than 1 year

      Good job

      Mar 14, 2021 - Technical Support 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I have read many reviews. Most are probably people who do not want to help. Yes you can’t submit an exception but if you did good and it was an accident as I just got, the manager will review it and not hold it against you. Still give you advice on what could be better. As with anything. Training is a lot of knowledge but if you don’t care about helping people, you won’t do well. If they don’t like a policy, all you can do is try to explain. Agree with them, apologize, empathize and keep it moving. Pay is good. Advancement is on performance. So if you aren’t getting surgery apply out get your metrics up. Solve issues.. learn you job and do it good. Fresh out of training in number 2 on my team. So it is definitely something you’re doing.

      Cons

      Only con is I have to wait 30 days to be promoted. But it’ll take that long to home your craft anyway.

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      1 person found this review helpful

      Kelly Response

      Talent Resources Advisor

      Thank you for taking the time to provide your feedback.

    6. 4.0
      Former Employee, more than 5 years

      Great company,great benefits!

      May 11, 2021 - Biologist in Bethesda, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Offer same benefits as government when working on gov.contract. time off and retirement savings was outstanding

      Cons

      Wish they would consult with their employee when there is a disconnect with client and employee.

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      Kelly Response

      Talent Resources Advisor

      Thank you for sharing your experience with us. We are happy to see that you would recommend Kelly.

    7. 4.0
      Current Employee, more than 1 year

      the job has its up and downs

      May 13, 2021 - Technical Support Specialist in Greensboro, NC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      work from home and saving on gas

      Cons

      not a lot of consistant info being passed always some type of mix up

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    8. 5.0
      Current Employee, more than 1 year

      I love learning about technology!

      May 13, 2021 - Tier II Mac + 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Learn about technology and helping others!

      Cons

      Major learning curve but you can learn this stuff outside of work!

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    9. 4.0
      Current Employee

      It’s fine

      May 14, 2021 - Team Manager in Virginia Beach, VA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work from home Good pay Some freedom with scheduling

      Cons

      Management can be weird and micromanage

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    10. 4.0
      Former Employee

      Great opportunity for growth

      May 12, 2021 - Talent Management 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Growth, community involvement, engaging and potential

      Cons

      Stability, help, metric driven, numbers driven

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      Kelly Response

      Talent Resources Advisor

      Thank you for taking the time to provide your feedback.

    Viewing 1 - 10 of 4,449 Reviews

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