Keyfactor reviews

4.1

81% would recommend to a friend

(81 total reviews)
avatar

Jordan Rackie

85% approve of CEO

76% positive business outlook

Keyfactor has an employee rating of 4.1 out of 5 stars, based on 81 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Keyfactor employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

81 reviews
1.0
Jun 11, 2026

Innovative product but politics hinder performance and balance

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Product, Challenging Leadership Culture - The product is innovative and continues to evolve. - Many of the individual contributors are talented, hardworking, and genuinely care about the company's success. - There are strong teams throughout the organization doing great work despite the challenges around them.

Cons

Politics Often Outweigh Performance - Relationships and internal alliances often carry more weight than results and performance. Constantly Shifting Priorities - Leadership often chases the next shiny thing before existing initiatives have had time to mature or demonstrate results. Recognition and Visibility Challenges - Employees are frequently asked to take on responsibilities beyond their role with limited acknowledgment for their contributions. - There can be a disconnect between those doing the work and those receiving visibility for it. - Promotions and advancement can feel influenced more by relationships and politics than measurable outcomes. Accountability Flows Down, Credit Flows Up - When initiatives struggle, responsibility often falls on those executing the work while leadership decisions receive less scrutiny. Work-Life Balance Exists Mostly on Paper - Don't let perks like Second Fridays fool you; employees quickly learn that taking advantage of them can come at a cost if they want to advance. - Weekend messages, fire drills, and the expectation of constant availability are normalized. Turnover Raises Questions - Multiple employees have left within a short period of time, and departures continue across the organization. - If a team is hiring aggressively, it is worth asking why the role became available in the first place.

2.0
May 13, 2026

Definite no

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Generous PTO that encourages real breaks. Offices in Sweden, Spain, and the rest of Europe positively influences the American workers to also take breaks. Very nice founders of the company who are respectful and smart. Strong product and market fit.

Cons

Everything - promoted people they liked by popularity contest / pushed out people they didn’t like, ironically a history of firing smart, competent people who worked hard and had great ideas. When someone quit, the response was “couldn’t handle the pace here.” No self-reflection or awareness. If you’re looking for a job on LinkedIn and see “we’re hiring due to growth” ask if the growth is due to everyone quitting.

Viewing 1 - 3 of 81 Reviews

Glassdoor has 94 Keyfactor reviews submitted anonymously by Keyfactor employees. Read employee reviews and ratings on Glassdoor to decide if Keyfactor is right for you.