Living Direct Reviews | Glassdoor

Living Direct Reviews

Updated May 19, 2017
18 reviews

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Full-time Part-time

3.0
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Rick Lundbom
13 Ratings

18 Employee Reviews

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  1. "Great company with good people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Living Direct full-time (More than 3 years)

    Pros

    Good work life balance & Great company with good people

    Cons

    Low pay and company is closing

    Advice to Management

    good run of staying in business and growing company


  2. "It's all about sales"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing in Austin, TX
    Former Employee - Marketing in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Living Direct full-time (More than 3 years)

    Pros

    If you love favoritism and cliches, this is the place for you.
    Diana is very professional and overall a wonderful woman to work with. If there is one shining star in the whole company it is her.

    Cons

    Living Direct is like your 4th choice college. You really want to work but you have no other choice. Coupled with salaries that are well below market value, and subpar benefits it really isn't much to write home about.

    Moving up is all based on how much you suck up to the upper level executives. And even then you may get a 2-3% raise.

    Advice to Management

    Get rid of the greedy CEO that only cares about revenue and profits. If you had actually built a culture we wouldn't be going out of business.


  3. "A great work life balance but without enough compensation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Austin, TX
    Current Employee - Manager in Austin, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Living Direct (More than 3 years)

    Pros

    Great work life balance, friendly employees

    Cons

    Living Direct doesn't pay regular employees enough.


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  5. Helpful (1)

    "Click-y and Micromanaged"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Living Direct full-time (More than a year)

    Pros

    Occasional Snacks, subsidized gym membership, nice healthcare.

    If you like beer then there's another pro.

    Cons

    Pay- Probably the worst. They don't pay to the living standards of Austin. Everyone starts off around 40K annually. It's increased by 1.3%(I believe) year over year automatically.

    PTO - Even if its scheduled and approved and you place your two weeks notice - it will be lost. PTO is not paid out or recognized if approved once a two weeks notice is put.

    Environment- Click-ish environment, recent graduates that have little to no experience, obnoxiously loud and can be a bit rude. Some can make blatant comments unfavorable to women, lgbt, or minorities (call center, category, etc).

    Commute- Most unpleasant commute. Constant traffic, dangers, horrible drivers, accidents (3 hits in the parking lot.)

    Meetings- This shouldn't be an issue, but when there are 7 to 10 a week it gets pointless. Management will throw information that is not pertinent to your work.

    Micromanagement- Constantly having someone over your shoulder, evaluations, criticism.

    Arrival/Departure - Arriving more than 15 min past 8am is frowned upon. Make sure to leave on or after 5pm - management wants to make sure you get 8hrs of work in.

    Turnover - High turnover, especially in accounting, call center and product development.

    Development - None, management is young and and will stay put for years. Company was acquired by Ferguson so development is now 0.

    Trump Supporters.....

    Advice to Management

    Stop Micromanaging, know the comments that are made around the office (offensive), hire experienced employees, be more sophisticated with your data and targets.


  6. "Figure out what your "call center" even is. If you wanted sales you should've asked for sales."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Austin, TX
    Former Employee - Customer Service Representative in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Living Direct full-time (Less than a year)

    Pros

    •Good hourly pay
    •Amazing benefits (health, badass dental coverage, 401k, life, etc)
    •Corporate gym membership
    •Beer Fridays
    •Super chill laid back environment
    •Awesome coworkers for the most part
    •Top level executives like the CEO and CFO were super down to earth and actually interacted with employees like normal humans which can be rare.
    •Beautiful office with a large deck overlooking the gorgeous Wild Basin.
    • Cold Pressed Cuvée coffee on tap (most of the time)

    The couple of super awkward times that a few of my coworkers made horribly sexist and racist jokes directly in front of me kinda ruined it.

    Cons

    • Openly sexist male employees who have absolutely no problem being that way
    • Behavior on the call center floor that basically violates every aspect of equal opportunity employment rights such as jokes about race and religion
    •Lack of repercussions for above behaviors mostly based on the camaraderie among the senior employees.
    • Utterly inefficient direct management who provided virtually no feedback or criticism (even when asked) to new employees in order for them to perform their duties properly.
    • Extremely poor leadership from upper management. Basically was told to do whatever I want when I asked for guidance.
    •Blatant discriminative practices of male favoritism
    •Absolutely no training curriculum

    Advice to Management

    Specifically to call center management:

    Get it together. Stop acting like every new hire should just know everything about the job on the first day. Stop saying that if you're not willing to work Christmas Eve then you must not like money. Some people have families. Be more clear about your attendance policy early on. Take notice of the blatant sexual harassment taking place within your department. Learn how to put an end date on your written warnings so they don't last forever which, by the way, is a completely unreasonable amount of time. Give credit where credit is due. Treat your employees equally (pretty sure that's the law). Men don't take precedence and neither do senior employees especially when they're openly sexist and racist.


  7. Helpful (2)

    "Accounting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Texas in Austin, TX
    Former Employee - Texas in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Living Direct full-time (Less than a year)

    Pros

    Nice folks other than the CFO and Controller, casual dress code, beer and wine at the office.

    Cons

    The CFO and Controller micromanage everything and everyone excessively. They demand overtime and weekend work that isn't needed to get the work done well. They are horrible at managing their own time so they expect everyone to work late to stay along with them. The pay is also low, and below what is a living wage in Austin, TX.

    Advice to Management

    Fire the CFO and invest in more efficient software systems and processes.


  8. "Great People...but little big picture direction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Category Manager/Analyst in Austin, TX
    Former Employee - Assistant Category Manager/Analyst in Austin, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Living Direct full-time (More than 3 years)

    Pros

    I loved every person I worked with at Living Direct. The exec team is great, all the managers are great. They try to instill a solid culture there. Feedback is also on the good side, but could be better.

    Cons

    Not much guidance as to where the company is headed. It began to feel like we were treading water.

    Advice to Management

    Get together and establish big goals and rally the troops. You have the talent!


  9. "The more you give, the more you get"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President in Austin, TX
    Former Employee - Vice President in Austin, TX
    Recommends
    Approves of CEO

    I worked at Living Direct full-time (More than 8 years)

    Pros

    A friend of mine gave me this advice, "There are three stages of your work life- learn, earn, and return." LivingDirect is a great option for the "learn" stage, and if you learn enough and pay it forward enough, it can be an "earn" place as well.

    I worked here from my Senior year in college until 2012, and I grew from a warehouse worker to VP of the company. LivingDirect has some warts, but overall it's a company where smart, motivated, hard working, self-starters can grow their knowledge, their career, and their earnings. And it's a company where the management and co-workers genuinely care about other employees.

    If you thrive in an ambiguous environment where you can strive and really make your mark- and you're happy with the comp and benefits on offer- this is a great place to be for a while. If you need a more structured environment, you'll do fine- but you probably won't be one of the superstars, and wage + responsibility growth may be a challenge.

    Cons

    In order to be one of the golden employees, you've got to care and sweat for this company. You must make your own opportunities and politic a bit to make sure you are presenting the best "you" to the management.

    If you're a 40 hour a week clock-puncher, you're not going to grow.

    Oh, and formal training is not so great... but management is very willing to pay for outside training/classes/etc.

    Advice to Management

    I was part of management- so this is advice to current and prospective employees. Spend as much time as possible with upper management and learn from them. They are very giving of their time and you can learn tons!


  10. Helpful (2)

    "Great effort for little reward."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Living Direct full-time (More than 3 years)

    Pros

    Friendships and peer relationships are strong and lasting. Teamwork is strong.

    Cons

    Little to no work life balance. It is expected and implied that you will work off the clock to get the job done if you are incapable of doing it otherwise which is often as they run their staff extremely lean.

    Advice to Management

    Hire more staff so people can have their lives back. If you didn't expect your hourly employees to work off the clock you'd get a true picture of how many people you really need.


  11. "Really Great Place to Work, Learn & Grown."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Living Direct full-time (More than 3 years)

    Pros

    They have a very talented group of people that are all self starters and great team players. You really know people care about your well being (unlike my last employer). It is a very entrepreneurial company that empowers people with ideas to make something happen.

    Cons

    Training is more "on the job" which can be difficult for the wrong type. They are seasonal and get really busy at different times of the year which can be stressful. No profit sharing that I am aware of (although the benefits are pretty in line with most other companies).

    Advice to Management

    Although you are quite lenient on time off, a little more PTO would go over well.
    Profit sharing?


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