Lovesac Reviews | Glassdoor

Lovesac Reviews

Updated September 8, 2018
168 reviews

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2.3
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Lovesac Founder, CEO Shawn Nelson
Shawn Nelson
73 Ratings

168 Employee Reviews

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Pros
  • "Great product, good discount, beautiful new store concept" (in 20 reviews)

  • "Employee Discount is awesome and you get to work with cool people" (in 8 reviews)

Cons
  • "Upper management-horrific, don’t expect to be heard unless you want career Suicide" (in 14 reviews)

  • "No commission, No incentives, Upper management is a Joke, all they want is B" (in 10 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (4)

    "Great Time To Be Here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovesac full-time (More than 3 years)

    Pros

    Whoa! Some of these reviews are very specific, and feel very vindictive. Within 2 years the company has provided employees with a matching, generous 401K Plan, Summer hours, and tons of perks around the office. I think these (in part) are a testament to the commitment of upper management to create a culture that we can love. Lovesac is NOT for the faint of heart. It is growing at a rapid pace and will feel very sink or swim at first - you cannot just do the minimum and skate by here. We are still building best practices so you have the opportunity at EVERY level to be a game changer here, if you are up to the task. You get back what you give in, and if you put that kind of energy into the company you will find a really supportive culture, and will be very proud of what you are helping to build here. I also kind of love the fact that we can listen to music here while we work.

    Cons

    We are a relatively small team at HQ charged with a very tough growth trajectory, so it's easy to feel overwhelmed. Especially when we are still developing the structure and there are lots of tasks floating around without an owner. This is par for the course, and will get better (it already has), but it's not for everyone. If you are someone who prefers to be task oriented and gets lost in ambiguity, this is probably not the best fit for you. Maintain an open dialogue with your cross-functional partners, don't point fingers, and that will ease a lot frustration that comes with building a brand.

    Advice to Management

    Keep doing what you are doing! The growing pains are starting to feel a lot better.


  2. Helpful (1)

    "#Lovesacfamily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovesac full-time (Less than a year)

    Pros

    - Open door policy for everyone from the CEO down... and they really mean it!
    - Camaraderie among the staff, and the ability to connect and collaborate across every department.
    - Excellent work/life balance including "Summer Fridays"
    - Ability to grow professionally within your department.
    - Incredible product you can believe in, and personally get behind.
    - Knowing you're doing your part working for a company that believes in a "green" approach
    - Great employee discounts.
    - Open atmosphere with great music, comfortable dress code, and the occasional free treats, and lunch.
    - Decent health benefits and 401K option.
    - Exciting start-up type vibe.
    - Fun swag from time to time.

    Cons

    None that come to mind yet!

  3. "Ownership a must"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Lovesac full-time (More than 5 years)

    Pros

    When you work here, you make an impact no matter what the role. As a manager at Lovesac, you are exposed to some many parts of the company, not your average store in the mall, working here will set you up for many other types of careers if you decide to make that type of move. What you do daily matters and you feel that, good or bad. I have never learned so much in any other retail environment. I can't imagine going back to the cookie cutter retail that all you do is execute and not strategize.

    Cons

    It's not easy; you need to plan your business, train your teams and build a strong business through others. Change happens daily, and if you don't keep moving, you will fall behind.

    Advice to Management

    Keep looking forward and finding ways to grow, be customer focused internal and external. Continue having an open dialog with the field and to put better and best practices in place. Keep doing what you are doing; it's fantastic seeing the care and growth that happens within our company. Thank you.


  4. Helpful (4)

    "Anonymous"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Stamford, CT
    Current Employee - Anonymous Employee in Stamford, CT
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Lovesac full-time (More than a year)

    Pros

    There are some really nice people.

    Cons

    They work their employers like dogs. If you think this is a great place to work,think again.

    Advice to Management

    Management needs to get their act together! Treat people as human beings and not robots.
    The business is growing and you need to staff for it and stop running your employees in the ground.


  5. Helpful (5)

    "Don't work here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in San Francisco, CA
    Former Employee - Sales Associate in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Lovesac part-time (More than a year)

    Pros

    Good discounts and has great products

    Cons

    All the company cares about it making money and not about the employees. Managers don't know what they are doing and district managers just want to make it seem as if they have everything together.


  6. Helpful (2)

    "Lovesac"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    No opinion of CEO

    I worked at Lovesac part-time

    Pros

    Easy job with good pay for what you had to do.

    Cons

    The manager at the location was rude and would scream in your face.
    She drove the team to win her awards rather than leading us.
    No commission.
    Had to use personal vehicle for work related duties.

    Advice to Management

    Be a leader not a boss.


  7. Helpful (8)

    "If Shawn only new!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Part Time Sales in San Francisco, CA
    Former Employee - Part Time Sales in San Francisco, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Lovesac part-time (More than a year)

    Pros

    Great product. Loved working here but....

    Cons

    Hiring new employees at Starbucks pay rate and hiring children to be the forefront of your business will only run the business to the ground! Forcing managers to under pay staff and cut hours.....We are not selling jeans and shoes...we are selling a high end furniture product that demands quality staff to sell it.
    If your forefront is not happy or educated you will never get results. Turn over is high due to pay rate. No commission. Contest you only win if Company meets plan. No one cares! It's terribly made fun of. Your VP of stores and regionals are a joke to everyone. Your DM's are over worked and your Store Managers are exhausted. Restructure before it's too late. Forefront is who you are...forefront is Lovesac

  8. Helpful (6)

    "Assistant Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager in Lakewood Ranch, FL
    Current Employee - Assistant Store Manager in Lakewood Ranch, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Lovesac full-time (Less than a year)

    Pros

    Fantastic Products that are well designed and manufactured to last and be more comfortable than anything else on the market. Generous employees discount and benefits packages.

    Cons

    Start-up company mentality that grows tiresome quickly from a retail perspective. Inability to control the extended and frequent lags in fulfillment of orders lasting 8-12 weeks for backorders. All causing the retail personnel to spend a good share of their time fielding the frustrations of customers whose needs are not being met, often resulting in cancelation of orders.

    Unrealistic expectations to ramp up sales by more than 20% year over year when supply often isn’t available at key selling times. Popular items on constant back order.

    Retail stores often staffed by only a single person for long shifts. Expectations of overtime or to travel to other stores to cover their understaffing issues.

    Chronically understaffed.

    HR is a joke.

    No real ethical behavior when it comes to valuing employees and treating them fairly, openly and honestly. No real effort to make them feel valued. More like feeing like they are in Jr High. Lots of metrics. None of them create any harmony.

    If you love working hard while feeling you have one hand tired behind your back all the time and that the rug will be pulled out from under you at any given moment in any number of ways, welcome to LoveSac. You will thrive.

    Advice to Management

    For a place that has been in business for over 20 years and loves to throw around terms like Operational Excellence, I would love to have seen that actually demonstrated. It wasn’t.

    Grow up. Get real. Stop using hype, smoke and mirrors. You are selling a fantasy. Be who who say you are. You have a fantastic product. But you abuse, chew up and spit out great people and it is catching up to you.


  9. "Definitely the place to be in the retail world"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Sales Associate in Burlington, MA
    Current Employee - Sales Associate in Burlington, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Lovesac part-time (More than a year)

    Pros

    Best place I have worked in retail, they definitely care about their employees compared to most mall stores these days. The people I work with make my day so much easier, I love everyone I work with.
    Tons of training material. After I started to get to know things and get to the point were I wanted to try really hard to get people to buy the product, I was thirsty for more and more information that I could obtain. The training software that they have lets you go beyond what is required, and I assigned myself so many extra training sessions, and it's completely free and a great way to utilize down time in the store.
    During the holiday season, bonuses are offered to full time employees to meeting goals (I was temporarily Assistant Manager during this time), as well as the company will send goodies in the mail like cookies and candied pop corn, and Starbucks gift cards to help everyone stay positive during the busy time of year. I don't know of a single other mall store that would do anything like this. And with Synchrony bank for our financing offers, completing training and sometimes their extra questionnaires though out the year they'll give Starbucks or Panera gift cards. They really care about the people fully absorbing their training.

    Cons

    It's customer service, some people suck. I've watched at least two sets of parents wave their kids off over and over again while talking to me as their kids are begging to go to the bathroom, and end up peeing themselves in the store. From what I've heard from co-workers this isn't an uncommon thing. So you definitely need to have a mindset ready for some awkward situations like that, and still make that customer comfortable with everything.
    People in HQ can also be a little snippy via email when mistakes happen. It's all water under the bridge at the end of the day and nothing is ever taken to a personal point. But mistakes happen and some of these people get way too worked up about it.

    Advice to Management

    Things need to be more 100% before handed off to employees. It's too often that common mistakes are made, people get upset, and we're to blame. And it's because of things like giving us new SKUs too often when the old ones pop up in searches much easier, or giving a new time stamp login for a new website putting heavy emphasis on moving over systems, and then things fall through last minute. Everything that's being done is obviously for the better, but changes happen too often without having a good foundation ready to catch when mistakes will happen. -- to anyone potentially taking a job offer from LoveSac and reading this, just be ready to have a flexible mindset. You need to be able to roll with these punches and know you can only do the best that you can.


  10. Helpful (3)

    "Laughably bad"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager
    Former Employee - Manager
    Doesn't Recommend
    Negative Outlook

    I worked at Lovesac full-time (More than 3 years)

    Pros

    Cool product
    Some great people at the store level

    Cons

    $0.10-$0.20 raises
    Constant backorders because the company can’t pay all its vendors
    Moron of a CEO

    Advice to Management

    Sad that a great idea wont ever see its full potential with the current business model. How can you possibly attract new employees with a revolving door mentality? A 20 year start up isn’t a real thing.


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