Lovesac Reviews

Pros

Whoa! Some of these reviews are very specific, and feel very vindictive. Within 2 years the company has provided employees with a matching, generous 401K Plan, Summer hours, and tons of perks around the office. I think these (in part) are a testament to the commitment of upper management to create a culture that we can love. Lovesac is NOT for the faint of heart. It is growing at a rapid pace and will feel very sink or swim at first - you cannot just do the minimum and skate by here. We are still building best practices so you have the opportunity at EVERY level to be a game changer here, if you are up to the task. You get back what you give in, and if you put that kind of energy into the company you will find a really supportive culture, and will be very proud of what you are helping to build here. I also kind of love the fact that we can listen to music here while we work.

Advice to Management

Keep doing what you are doing! The growing pains are starting to feel a lot better.

Pros

The recent negative reviews on this company seem bitterly personal, and at best confusing. In the time I've worked at this company, I have not experienced a shred of what others have complained of. If you like working in a suit and tie in a cubicle- this job is not for you. If you don't like free food- this job is not for you. If you don't like working in a team- this job is not for you. We have an interactive workspace utilizing the products we design, sell, and stand by. We are often encouraged to move around, engage with other coworkers in other departments, and have been designed a pretty nice office to facilitate that.

Our upper level management including the CEO is very present, and constantly offering positive vibes. Learning is encouraged and offered in the form of weekly brief workshops, and an extensive library at your disposal. Growth is also a constant encouragement. Is it hard work? Hell yeah. Do we play hard? Hell yeah. Bottom Line- this is a retail-based business. We sometimes work nights, weekends, and holidays . This disclaimer is noted on every job posting and frankly, is just common sense. If you take the kids on a 2 week trip to Disney every December- this job is not for you.

Advice to Management

Keep it up!

Pros

Good discounts and has great products

Pros

Easy job with good pay for what you had to do.

Advice to Management

Be a leader not a boss.

Pros

Fantastic Products that are well designed and manufactured to last and be more comfortable than anything else on the market. Generous employees discount and benefits packages.

Advice to Management

For a place that has been in business for over 20 years and loves to throw around terms like Operational Excellence, I would love to have seen that actually demonstrated. It wasn’t.

Grow up. Get real. Stop using hype, smoke and mirrors. You are selling a fantasy. Be who who say you are. You have a fantastic product. But you abuse, chew up and spit out great people and it is catching up to you.

Pros

Great product. Loved working here but....

Pros

Best place I have worked in retail, they definitely care about their employees compared to most mall stores these days. The people I work with make my day so much easier, I love everyone I work with.
Tons of training material. After I started to get to know things and get to the point were I wanted to try really hard to get people to buy the product, I was thirsty for more and more information that I could obtain. The training software that they have lets you go beyond what is required, and I assigned myself so many extra training sessions, and it's completely free and a great way to utilize down time in the store.
During the holiday season, bonuses are offered to full time employees to meeting goals (I was temporarily Assistant Manager during this time), as well as the company will send goodies in the mail like cookies and candied pop corn, and Starbucks gift cards to help everyone stay positive during the busy time of year. I don't know of a single other mall store that would do anything like this. And with Synchrony bank for our financing offers, completing training and sometimes their extra questionnaires though out the year they'll give Starbucks or Panera gift cards. They really care about the people fully absorbing their training.

Advice to Management

Things need to be more 100% before handed off to employees. It's too often that common mistakes are made, people get upset, and we're to blame. And it's because of things like giving us new SKUs too often when the old ones pop up in searches much easier, or giving a new time stamp login for a new website putting heavy emphasis on moving over systems, and then things fall through last minute. Everything that's being done is obviously for the better, but changes happen too often without having a good foundation ready to catch when mistakes will happen. -- to anyone potentially taking a job offer from LoveSac and reading this, just be ready to have a flexible mindset. You need to be able to roll with these punches and know you can only do the best that you can.

Pros

Cool product
Some great people at the store level

Advice to Management

Sad that a great idea wont ever see its full potential with the current business model. How can you possibly attract new employees with a revolving door mentality? A 20 year start up isn’t a real thing.

Pros

Depending on which location you work at and who you work with, your experience will likely differ drastically from the next reviewer/employee. This company's overall environment exudes positivity and hope, which helps in career longevity. Also, this company pays well for full timers. Cannot say the same for part time.

Advice to Management

Okay first and foremost: your couches aren't comfortable. Woof I know it's a hard pill to swallow. But you know it. I know it. Hell, even the dog knows it. Go back to the drawing board (literally) and rethink the specs for your modular couches. The current hardware and cushion measurements are the number one thing holding this company back. I worked in a store for four years. I would say only 20% of people would stay after taking a seat on the product, even after understanding all the great aspects that make Lovesac couches unique. Redraw the specs, rethink the cushion filling and actually study what makes a couch comfortable. Every other hurdle this company is facing needs to come second to the comfort of the product. Trying to bring this up while working there would always warrant an audible "shhh" from my higher-ups. The concept of Sactionals has SO MUCH POTENTIAL. It pains me to say the R&D dept. is failing on a massive level.

Your projected growth is also a complete facade. Be real with yourselves. It's not going to happen at your price point the way the product looks and feels as it does now. It's not going to happen with the name Lovesac. It's not going to happen with part timers in the stores. Go back to full timers who feel truly invested in their daily routine and take ownership of the business. You simply cannot grow to where you want to be by hiring random people who want to pick up 15 hours a week.

Shawn... I've seen your Sactionals set up in your house through videos and pictures. Doesn't it bother you that the pillows don't line up? That the paneling goes two different directions? That this product was honestly never really made to be configured "deep" but that's how over half of all customers choose to set it up? I believe you're a smart guy and I trust you have what it takes to grow the company. The aforementioned stuff needs to be addressed or Lovesac is not going to make it.

Pros

Great co-workers in store, overall nice product, fun atmosphere, good pay for a non-commission based furniture sales job, amazing employee discount, company values are what attracted me

Advice to Management

Lovesac has amazing company values, especially the permission-to-play values. Live these values, hire according to these values, and your stores will do wonderfully well. One reason I left so quickly was I could not take seeing those above me be rewarded for violating everything the company supposedly believed in.

Scale back and focus on perfecting your policies and procedures. Once you have a solid footing then expand. Bring back product manufacturing to the US. I lost many sales when I had to tell them the bases of the furniture was no longer made in the US because we did see the quality of the sofa build decline.