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M+R Reviews

Updated November 22, 2017
23 reviews

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3.8
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Bill Wasserman
6 Ratings

23 Employee Reviews

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  1. Helpful (2)

    "Hard work, great people, fair and transparent workplace"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Vice President in San Francisco, CA
    Current Employee - Senior Vice President in San Francisco, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M+R full-time (More than 5 years)

    Pros

    - The best people in the industry. Smart, kind, honest, genuine.
    - Amazing causes and clients.
    - Strong processes and structure.
    - Excellent opportunities for advancement if you're good at your job.
    - Great benefits, good pay that gets even better if you succeed.

    Strong emphasis on honest feedback at all levels and improved processes mean that challenges get addressed head on. There are multiple paths for all staff to share their opinions about how the company can improve. Anonymous questions and concerns submitted to senior staff are openly discussed on weekly staff calls. Processes to support staff especially at the junior level mean you will get substantial training and coaching.

    Compensation is very fair. Junior staff have received higher bonuses during years where profits were exceptional.

    Cons

    - Non-profit clients means pay is lower than agencies that service for-profit industries.
    - Lot of tedious work for entry level staff.
    - Campaign-style workload sometimes can feel overwhelming.

    Workload can be high, but this is true at all levels. Management is continually working to improve the experience, including by hiring additional staff to create excess capacity.

    Advice to Management

    Continue to invest in staff. Stay open and transparent about business operations. Solicit input from staff more aggressively to get out ahead of problem areas.


  2. "Great place, great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at M+R (More than a year)

    Pros

    We work on great causes and everyone here is very thoughtful and motivated. You can't find a better group of people to be with every day!

    Supervisors are also really conscientious about helping their supervisees with professional development goals. M+R loves to help their staff move up within the company.

    Cons

    The workload can be stressful at times. Management has heard this feedback and continues to try and work on alleviating this stress, but part of it is just the nature of the work.

  3. "Designer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Graphic Designer in Los Angeles, CA
    Former Employee - Graphic Designer in Los Angeles, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at M+R full-time (Less than a year)

    Pros

    Online fundraising, Online advocacy, Public relations, Data analysis, Grassroots organizing, Social marketing, Branding & messaging, Earned media, List building,

    Cons

    nothing , everything was ok.


  4. "Senior Strategist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Strategist
    Current Employee - Strategist

    I have been working at M+R full-time (More than 5 years)

    Pros

    Invested in progressive causes that align with company's values

    Cons

    Could provide more generous benefits / salary


  5. "Only Okay"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    A certain zeal for some causes. I cannot think of anything else to put here, so I am writing until I surpass 20 words.

    Cons

    Management challenges. That pretty much sums it up. It all comes down to leadership ultimately. Great leaders make for great companies.


  6. Helpful (1)

    "Challenging work with exceptional colleagues, inconsistency in culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Washington, DC
    Former Employee - Anonymous Employee in Washington, DC
    Recommends
    Approves of CEO

    I worked at M+R full-time (More than 3 years)

    Pros

    * Your coworkers are some of the funniest, most excellent people you'll find in any workplace
    * The alternative benefits are clutch (beer fridge, bagels, fruit..)
    * Cause-oriented work makes ya feel good! YMMV client to client, but in general it is great work.
    * Most of the senior management are great people who really seem invested in the firm doing well. This doesn't always translate to investment in individuals, but it sets a good tone.
    * Health care, transit, etc. benefits were fair/modest.

    Cons

    * The promotion and pay structures are inflexible. Junior staff are not well paid, midlevel staff are better compensated but still overworked, and that contributes to morale issues and/or churn.
    * The lack of diversity in M+R's senior leadership and employee base is disappointing for a firm of its size.
    * Despite the fact that senior staff seem to carefully monitor capacity and technically assign you only about ~40 hours a week of work, it somehow never seems to quite work out that way. I always felt pressured to work a minimum of 9-6, eat lunch late, at your desk, or not at all, and bring work home on weekends and evenings. Then, if you want to take time off of work for vacation, you are made to feel guilty about it. In the long term, that became wearying.


  7. Helpful (1)

    "Meaningful, Cooperative Work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in New York, NY
    Current Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at M+R full-time (More than 8 years)

    Pros

    *Working at a place where everyone truly is on the same team and pulling in the same direction is rare, and at M+R everyone is cheering for each other. That means you are given the tools and feedback you need to succeed.

    *You will work on some of the most fulfilling causes around, and for the non-profit organizations who are most motivated to actively make the world a better place.

    *Legitimately, M+R recognizes that it's value is in it's people, and will do whatever is reasonable to keep hold of talented people, and advance them within the organization.

    *You will make about 25% more than doing the same job at a non-profit.

    Cons

    *This is really difficult work, and compared to almost any other agency or organization, you will be expected to perform at a high level very quickly. Depending on your supervisor, you may not get much independence for a while.

    * Advancement can feel very irregular, because it depends so much on the client work available, and what other staff are doing.

    *You could probably make 50% more simply by doing the same job at a for-profit agency.

  8. Helpful (10)

    "Revolving door of young idealists"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at M+R full-time

    Pros

    -You’ll work for meaningful causes
    -The people you’ll work with are (mostly) nice, and have common interests

    Cons

    I am a lower-level employee (online associate), so most of my criticism focuses on this type of role and the visible disconnect from the rest of the staff. Employee turnover is extremely high for associates. It’s difficult to ascertain how high it is unless you work here, because most people who quit or get pushed out will leave at the six month mark, and won’t list this job on a resume/LinkedIn. At least ten new people have started and left in the span of time I’ve worked here.

    I think the extreme turnover is a result of:

    1) A huge disconnect between HR and the various teams. The HTML and data manipulation “tests” in the hiring process are much simpler than the type of web development work most online associates are doing. It’s not enough to have “basic HTML/CSS skills”. I cannot recommend taking this job if you have no experience in HTML/CSS specific to emails, various CRMs, Javascript, Java APIs, or the QA side of technical project management, because these are the tasks you’ll actually be doing.

    2) Unrealistic performance expectations. M+R will pitch a client project for x amount of hours without taking into account staffing needs (the company is chronically understaffed), and the hours are not sustainable long term for many people.

    3) Toxic “top-down” culture. I have no idea if this is normal or not because M+R is the first and last agency I’ll work for, but lower-level employees take all of the blame if something goes wrong, regardless of who made a mistake (to the tune of getting berated on client conference calls). I guess this is useful from a client management perspective, because it makes the VP level folks seem more intelligent?

    4) Total disconnect between the management and other employees. The senior level staff devote hours to passion projects within the agency, which is difficult to justify given how understaffed every team is. It seems like management doesn’t have an accurate idea of the associate level workload - projects are completed and passed up the chain for review, then re-done, then re-done again with arbitrary changes (ex. the colors in this document need to be cerulean blue, not aqua blue, so the entire thing needs to be revised). Again, this piece of criticism may be typical of most agencies.

    5) Culture fit. The office culture emulates “work hard play hard”, and tries to adopt other aspects of trendy startup culture (but most of the “fun” meetings or events are mandatory). There is an online “M+R dictionary”, with company-specific language and acronyms. The day technically winds down at 6pm, but people are usually in the office working at their standing desks until 8. People are nice in general, but there is a not-insignificant amount of backbiting in the competition for promotions, which is exhausting.

    M+R Response

    Jan 5, 2017 – Principal + Creative Director

    Ouch. This is the kind of review that is painful to read, and I'm sure it was painful to write. To the person who wrote it: please, come talk to me. Or, if that feels impossible, talk anonymously to... More


  9. Helpful (8)

    "Most draining experience of my career"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    The people who work there are generally nice, well-intentioned people. You get to work with orgs that are a making positive impact in the world.

    Cons

    The work culture for lower and some mid-level staff is rough - I'd even say it's toxic. People are overworked (long hours are the norm), underpaid (salaries here are well below industry standard), and under appreciated. Lower level staff are somehow simultaneously trusted with nothing except the most tedious tasks, yet also take a bulk of the burden if something goes wrong. I saw so many lower and mid-level staff go in and out the door due to general dissatisfaction, and that's not even counting the people they straight up fired or let go because they couldn't meet whatever absurd standards set for them. In my opinion, most of these issues stem from upper management being extremely out of touch, which was unfortunate because they seemed to be nice people in general.


  10. Helpful (5)

    "No better place I've worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Associate in Boston, MA
    Former Employee - Senior Associate in Boston, MA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at M+R full-time (More than 3 years)

    Pros

    - The #1 best thing about M+R, far and away, is the workplace. You will be surrounded by smart, thoughtful, funny, and committed coworkers who make the daily grind so much easier. On top of that, there is a culture of appreciation and support, both from the top-down and the bottom-up, that has grown significantly in the last several years and that makes a big difference (especially during the busiest and most stressful stretches). Having worked in several other organizations, I can't emphasize this enough.

    - M+R's leadership team takes hiring and professional development seriously; they will work with you to find roles that fit your interests and goals, and the rapid growth of the company means that there is a clear path to relatively quick advancement for those who want it. There is a real investment made in equipping staff with the tools to succeed, from sharing tactics and data at staff meetings to giving all employees an annual budget to attend conferences or skills-building opportunities.

    - The work that M+R does in partnership with its clients is important and urgent, and it's clear that no client is taken on half-heartedly. If you are someone with lefty values and a desire to work on a range of the issues near and dear to you, this is a great place to do it. (You'll get paid more than at a non-profit, too, which doesn't hurt.)

    - M+R's leadership team has put a priority on transparency surrounding the operations of the company. Even if you aren't directly involved in the decision-making, you'll see (primarily at staff meetings) the data behind the decisions, hear from the teams charting the next few years of growth, and have the chance to ask any question you can think of.

    Cons

    - Because M+R staff is spread across the country in multiple offices, most work is done remotely, with team members scattered throughout the different offices. Each team finds ways to work productively and harmoniously but if you really value working face-to-face with your direct colleagues on projects, this is a challenge.

    - The structure of getting direct feedback is somewhat nebulous, outside of the biannual reviews with your supervisor. This is an area that is being updated, though.

    - Growth in the scope of M+R's work has meant that the entry-level positions are perpetually under-staffed, so Online Associates do have to work hard (something mentioned in other reviews). This seems pretty standard for a company of this kind. And if you are overburdened, your supervisor is empowered to help reduce your workload through several different means.


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