Madcap Software Reviews | Glassdoor

Madcap Software Reviews

Updated November 6, 2017
26 reviews

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3.5
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Madcap Software CEO Anthony Olivier
Anthony Olivier
21 Ratings

26 Employee Reviews

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  1. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time

    Pros

    The environment is great
    The people are even better
    Theres room for growth

    Cons

    Traffic to La Jolla could be improved


  2. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Madcap Software full-time (Less than a year)

    Pros

    Most of the coworkers are cool and the location.

    Cons

    CEO has no business running a company , he is taking this company into a downward spiral.

  3. "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tech Writer in La Jolla, CA
    Former Employee - Tech Writer in La Jolla, CA
    Recommends
    Positive Outlook

    I worked at Madcap Software full-time (More than 3 years)

    Pros

    Good people and interesting work.

    Cons

    Long hours, not the best pay structure, difficult culture to navigate

    Advice to Management

    Better pay and benefits!


  4. "Great place, Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at Madcap Software full-time

    Pros

    Great set of people who all genuinely work at their best.

    Cons

    Works with a startup mentality without being a startup.


  5. "Good Company, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer
    Former Employee - Software Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Madcap Software full-time (More than 3 years)

    Pros

    - Plenty of smart, motivated, hardworking, friendly colleagues - this is an excellent group of people, in every department.
    - Great place to learn C#/.NET as a developer.
    - R&D managers generally give you the autonomy to set your own schedule. You will be treated like an adult. You will not be micromanaged.
    - You will have ownership over code/features very early in your career here. You're trusted to make creative and meaningful contributions to the products. If you like having plenty of time to put your head down and code, this is a good place for you.
    - Historically the development cycle has been brutal (i.e. pulling long hours for weeks/months prior to release), and some older reviews reflect that. I was around during the end of that era. The R&D infrastructure has since been modified, and there's no crunch time insanity anymore. You'll still be busy, but not unreasonably so.
    - Salary is fair.
    - Medical/Dental/Vision benefits are excellent.
    - I see plenty of people complaining about traffic, but traffic is a non-issue if you live in one of the beach neighborhoods south of La Jolla.
    - Lots of social events: happy hours, quarterly parties, team outings, etc.

    Cons

    - There aren't a lot of professional development opportunities as an engineer outside of your day-to-day work. There have been attempts to organize weekly talks/sessions/seminars/lectures, but they've always fallen through. There are no higher-education subsidies or benefits.
    - For such a small company, there's not a lot of transparency.
    - No 401k match.
    - Remote work opportunities aren't available for most San Diego-based employees.
    - Life and Disability insurance are poor.

    Advice to Management

    Invest in professional development programs for your engineers, and open meetings up to more employees. But overall, keep doing what you're doing! Trust your staff, and they'll keep delivering.


  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at Madcap Software full-time

    Pros

    great people and genuine caring atmosphere

    Cons

    friction between some teams is obvious but where isn't that an issue


  7. "Great Product and Fun People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in La Jolla, CA
    Current Employee - Sales Account Manager in La Jolla, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time (More than a year)

    Pros

    - Great people to work with in all departments
    - Tech Support and Dev are very responsive and support Sales
    - Fun Sales environment with plenty of "real" leads, minimal cold calls
    - Great Product line, been in sales for 10+ years, Flare is the best product I have sold compared to the competition
    - Non-saturated market, Tech Writing space has plenty of competitive takeaway and Word users still out there
    - Huge fan base, Customers love MadCap & Flare, easy to get positive customer references. Flare is "The Beatles" of tech writing software.
    - C-level & Management have been here since the beginning and really care about the future of the Company and Products
    -Multiple releases a year, always improving the products
    - La Jolla, CA is a beautiful place to work
    - Quotas are challenging but reachable
    - Pay is fair and if hitting Quota very fair
    -Great annual Conference - MadWorld

    Cons

    -No remote working opportunities
    -No 401k match
    -Traffic can be brutal, all year long
    -Tech Writing is a niche market, can be difficult to get approvals to purchase at times

    Advice to Management

    Continue to listen to Customers and the Market, great product that will only get better. Work harder to keep great people in Tech Support & Dev, they are not as easy to replace as you think. Keep it up! This is the best job I have had in 10 years.

  8. Helpful (6)

    "Hard to make commission"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Manager in San Diego, CA
    Current Employee - Sales Account Manager in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Madcap Software full-time (More than a year)

    Pros

    Pretty cool environment and work/life balance. Management does not micro manage your activities on a daily basis. There is not unnecessary sales pressure unlike other places I've worked. Nice location in downtown La Jolla by the beach. Some people complain about traffic but that exists almost anywhere.

    Cons

    Commissions are difficult to obtain for most reps. Company has an amazing track record of growth but the expectations are far too much and reps aren't compensated. GREAT we grew 20% last year but sorry we wanted 35% so we aren't going to pay you any commission. Benefits have some great things and other horrible things. Good healthcare if you are single. No 40lK match and horrible long term disability coverage. No real room for growth in sales org.

    Advice to Management

    Be realistic on growth goals and develop a comp plan to adequately reward/retain salespeople.


  9. Helpful (2)

    "Industry leading product and top-tier support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in La Jolla, CA
    Current Employee - Sales in La Jolla, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time (More than 3 years)

    Pros

    -Industry leading products. Research the technical writing/documentation groups on LinkedIn and don't just take my word for it. Also see customer list on the MadCap site to get a feel for who uses MadCap Software.
    -Top tier technical and customer support. It's refreshing from a sales perspective to know your clients will be taken care of.
    -Great group of people to work with (in all departments)
    -Great office location (beach, restaurants, people watching)- La Jolla is a global tourist destination for good reason
    -Frequent company sponsored happy hours/activities around La Jolla
    -Company is constantly developing new products and new service offerings
    -Changes are made and deployed very quickly. Nimble company
    -You get to work with and learn new technology

    Cons

    -No remote working opportunities
    -No 401k match
    -No clear path for advancement (need to blaze your own path- pro?)
    -La Jolla is quite expensive
    -Summertime traffic can be heavy at times

    Advice to Management

    As the company grows, focus also on growing your employees.
    Continue to optimize internal systems to keep up with growth.


  10. Helpful (4)

    "Mostly good with 1 huge drawback"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in San Diego, CA
    Former Employee - Sales in San Diego, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Madcap Software full-time (More than a year)

    Pros

    Wow, I needed to view some other company stuff on Glass Door and was required to write a review. Can't believe all the activity I see for such a small company.

    I will write this in an attempt to be fair to the company and to job seekers. It's been some time since I left so I don't know what is going on lately in sales (or anything) I can say that for the most part I liked working there and had no real issues with Anthony (CEO) or anyone really.

    Cons

    quota growth vs last year was too aggressive. This is technical writing software, not Apple Inc. Good product but growth will take time. No opportunity for career growth in sales.

    Advice to Management

    All said above.


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