Madcap Software Reviews | Glassdoor

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Madcap Software Reviews

Updated Sep 18, 2019

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3.7
StarStarStarStarStar
Rating TrendsRating Trends
67%
Recommend to a Friend
74%
Approve of CEO
Madcap Software CEO Anthony Olivier
Anthony Olivier
23 Ratings
  1. "Madcap is great company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Analyst in La Jolla, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Madcap Software full-time for more than a year

    Pros

    Madcap is great company that has a good culture of inclusivity and collaboration. You are encouraged to interact with other departments and there are great team bonding events that help to make the office feel more like home. Working in the Technical Support department helped me to quickly jump into the other persons shoes and gauge the scope of their wants and needs, which is a great skill to develop for future... projects and prospects. The company also provides tons of perks like free drinks, snacks, coffee, and everyone gets their own standing desk which helps to get you out of your chair and makes you want to stretch and be active.

    Show More

    Cons

    Can take a while for promotion/advancement

    Madcap Software2019-09-18
  2. "Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - IT Specialist in San Diego, CA

    I have been working at Madcap Software full-time for more than 3 years

    Pros

    Love working with people there. They are super friendly co-workers. Flexible hours for RnD. Can wear whatever you want. Can bring your pet with you... and so much more.....

    Cons

    Not a lot of room for growth. Low pay.

    Advice to Management

    Keep up the good work !

    Madcap Software2019-01-23
  3. "Great company"

    StarStarStarStarStar
    Current Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time for more than 5 years

    Pros

    Great culture Intelligent and motivated co-workers Growth opportunities in various technologies Company values employees

    Cons

    Could use more training in emerging technologies

    Advice to Management

    Keep it up.

    Madcap Software2017-11-20
  4. Helpful (2)

    "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Madcap Software full-time for less than a year

    Pros

    Most of the coworkers are cool and the location.

    Cons

    CEO has no business running a company , he is taking this company into a downward spiral.

    Madcap Software2017-11-07
  5. Helpful (1)

    "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time

    Pros

    The environment is great The people are even better Theres room for growth

    Cons

    Traffic to La Jolla could be improved

    Madcap Software2017-07-21
  6. Helpful (2)

    "Good Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Tech Writer in La Jolla, CA
    Recommends
    Positive Outlook

    I worked at Madcap Software full-time for more than 3 years

    Pros

    Good people and interesting work.

    Cons

    Long hours, not the best pay structure, difficult culture to navigate

    Advice to Management

    Better pay and benefits!

    Madcap Software2017-06-22
  7. "Great place, Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I worked at Madcap Software full-time

    Pros

    Great set of people who all genuinely work at their best.

    Cons

    Works with a startup mentality without being a startup.

    Madcap Software2017-06-01
  8. Helpful (1)

    "Good Company, Great People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Madcap Software full-time for more than 3 years

    Pros

    - Plenty of smart, motivated, hardworking, friendly colleagues - this is an excellent group of people, in every department. - Great place to learn C#/.NET as a developer. - R&D managers generally give you the autonomy to set your own schedule. You will be treated like an adult. You will not be micromanaged. - You will have ownership over code/features very early in your career here. You're trusted to make... creative and meaningful contributions to the products. If you like having plenty of time to put your head down and code, this is a good place for you. - Historically the development cycle has been brutal (i.e. pulling long hours for weeks/months prior to release), and some older reviews reflect that. I was around during the end of that era. The R&D infrastructure has since been modified, and there's no crunch time insanity anymore. You'll still be busy, but not unreasonably so. - Salary is fair. - Medical/Dental/Vision benefits are excellent. - I see plenty of people complaining about traffic, but traffic is a non-issue if you live in one of the beach neighborhoods south of La Jolla. - Lots of social events: happy hours, quarterly parties, team outings, etc.

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    Cons

    - There aren't a lot of professional development opportunities as an engineer outside of your day-to-day work. There have been attempts to organize weekly talks/sessions/seminars/lectures, but they've always fallen through. There are no higher-education subsidies or benefits. - For such a small company, there's not a lot of transparency. - No 401k match. - Remote work opportunities aren't available for most San... Diego-based employees. - Life and Disability insurance are poor.

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    Advice to Management

    Invest in professional development programs for your engineers, and open meetings up to more employees. But overall, keep doing what you're doing! Trust your staff, and they'll keep delivering.

    Madcap Software2017-04-28
  9. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Approves of CEO

    I worked at Madcap Software full-time

    Pros

    great people and genuine caring atmosphere

    Cons

    friction between some teams is obvious but where isn't that an issue

    Madcap Software2017-04-25
  10. "Great Product and Fun People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Account Manager in La Jolla, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Madcap Software full-time for more than a year

    Pros

    - Great people to work with in all departments - Tech Support and Dev are very responsive and support Sales - Fun Sales environment with plenty of "real" leads, minimal cold calls - Great Product line, been in sales for 10+ years, Flare is the best product I have sold compared to the competition - Non-saturated market, Tech Writing space has plenty of competitive takeaway and Word users still out there - Huge... fan base, Customers love MadCap & Flare, easy to get positive customer references. Flare is "The Beatles" of tech writing software. - C-level & Management have been here since the beginning and really care about the future of the Company and Products -Multiple releases a year, always improving the products - La Jolla, CA is a beautiful place to work - Quotas are challenging but reachable - Pay is fair and if hitting Quota very fair -Great annual Conference - MadWorld

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    Cons

    -No remote working opportunities -No 401k match -Traffic can be brutal, all year long -Tech Writing is a niche market, can be difficult to get approvals to purchase at times

    Advice to Management

    Continue to listen to Customers and the Market, great product that will only get better. Work harder to keep great people in Tech Support & Dev, they are not as easy to replace as you think. Keep it up! This is the best job I have had in 10 years.

    Madcap Software2017-03-27
Found 29 reviews