Mainfreight Reviews | Glassdoor

Mainfreight Reviews

Updated September 13, 2018
108 reviews

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3.6
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Don Braid
5 Ratings

108 Employee Reviews

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Pros
  • "Good Culture, Office creates a fun environment to work in" (in 4 reviews)

  • "good people who make the work fun" (in 5 reviews)

Cons
  • "Long hours, job ambiguity, bad work/life balance" (in 9 reviews)

  • "Grad program is very "ad-hoc" approach, with little structure to move and learn the business" (in 6 reviews)

More Pros and Cons

  1. "Great Culture and Room for Advancement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Flower Mound, TX
    Current Employee - Anonymous Employee in Flower Mound, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (More than 3 years)

    Pros

    Great company culture. It is an open office environment where everyone is treated with respect. We are one team and everyone can voice their opinions in an open environment. If you are a team player and have a strong work ethic, there is a lot of opportunity for advancement

    Cons

    It is a New Zealand based company, so you have to be able adapt to a fast paced environment and sometimes follow the direction that may be different than US culture. The hours can be long, but that is expected in this industry

    Advice to Management

    None, keep supporting your people and keep leading the 100 year vision.


  2. "Logistics coordinator"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Logistics Coordinator in Bolingbrook, IL
    Current Employee - Logistics Coordinator in Bolingbrook, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (More than a year)

    Pros

    Decent place to work. Pay is good and I believe it will keep getting better. Business is rapidly expanding

    Cons

    Lack of any formal training

    Advice to Management

    Make more of an effort to train people better at all levels throughout the warehouse!

  3. "Logistics account manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Flowermound, TX
    Current Employee - Account Manager in Flowermound, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (More than a year)

    Pros

    I love this job! Great benifits in a fast pace enviorment. It’s actually fun to go to work. Our culture is casually serious.

    Cons

    We work a lot but the company takes care of you. Best job I’ve had that really cares about you as well as getting the job done


  4. "What you put in"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time

    Pros

    - Company culture
    - People (senior executive level) actually care about your progress
    - If you are intelligent and put the time and effort in, it is very easy to progress
    - big annual bonus if your branch makes profit or if you are recognized as an outstanding performer
    - Senior management team actually know your name
    - Internal promotion strategy seems to be working better now than it has in the past for USA business

    Cons

    - Pay reviews are not doe face to face but behind closed doors (one of the only things not done openly). No chance to discuss your pay related to performance or understand why you didn't get a raise. If you bring it up, you're treated like you are not grateful.
    - Widely disparate pay among people with similar levels of repsonsibility

    Advice to Management

    - Make pay more transparent through the business. Many people are motivated by money as well as doing a good job.
    - Listen to your future leaders ideas
    - Get rid of dead beats on inflated salaries who are toxic to the culture and company


  5. "Great people and a great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (Less than a year)

    Pros

    I think a lot of the previous reviews reference Target logistics or Target Corp which are unfortunately not related to Mainfreight. Mainfreight acquired Target Logistics quite a while back and there seems to still be some confusion.. I am still very new to Mainfreight but what I have learned in the short time here is that they have some of the friendliest people, and if you work hard, the sky is the limit! What I love most about Mainfreight is their family-oriented culture and their support behind each team member to live a healthy and fun life in and outside of work. If you are looking for a place to put in the work to grow your professional career, this is definitely the place to be!

    Cons

    I cannot think of any cons or negatives to put down, which is probably why I am so passionate about working here!


  6. "Good company but could be great with upper managemen changes."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Milpitas, CA
    Former Employee - Anonymous Employee in Milpitas, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at Mainfreight full-time

    Pros

    Competitive salaries. Reasonable hours. Overtime available.

    Cons

    High turnover. Poor training program. Lack of employee support.

    Advice to Management

    Allow your management team to manage. Set realistic goals and help managers and staff to achieve them. Employee satisfaction should be as important as the customer's satisfaction.


  7. "Excellent Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Graduate Program in Houston, TX
    Current Employee - Graduate Program in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (More than a year)

    Pros

    One of the biggest pros working for Mainfreight is NO Hierarchy. You are encouraged to make decisions for your customers without having to report to the person above you.
    It's an open atmosphere with incredible people who will do whatever it takes to help each other.
    Many opportunities to learn another department.

    Cons

    High stress.
    Some days unable to move from the desk due to workload, unable to take a break and eat lunch most days.
    Decent pay, great for entry level.

    Advice to Management

    To be honest, management at the Houston, TX branch is incredible and working hard to support their team members. Not much advise to give.

  8. Helpful (4)

    "If you like to live to work and not work to be able to live..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Import Specialist & Entry Writer in Elk Grove Village, IL
    Former Employee - Import Specialist & Entry Writer in Elk Grove Village, IL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I worked at Mainfreight full-time (More than 3 years)

    Pros

    Willing to hire with minimum to no experience and train. Flexible with time off with needing to go Dr. appointments or personal matters that come up during the work week.

    Cons

    Company states they like to promote from within. By within the company, they mean that they hire people with experience from larger freight forwarders and shoot them up the ladder a couple months down the road. The people they hire with little experience and train get passed over for any promotions and basically stuck. Also management likes to micromanage and do not really talk to one another. My manager who sat 10 feet away from me would send me emails to have conversations instead of just looking up saying “hey”. Also expected to come in early, stay late, and even work weekends. But come raise time in April, don’t expect any big raises no matter how hard you work.

    Advice to Management

    Treat people like they matter to you and give larger raises to the people who work their butts off.


  9. "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Mainfreight full-time (More than a year)

    Pros

    Mainfreight has good connections in the world of freight. Pricing is competitive and they pour money in IT/technology which is good. There is a laid back culture.

    Cons

    TOO many changes in the Sales structure. Can't trust what you are promised you'd be given because it changes constantly. And it's starting to really turn to be a unattractive role to be part of with Mainfreight. No forwarder is doing what they are and that's for a reason.

    Advice to Management

    Need better communication on any changes. Everything seems like a surprise. The excuse of the directors are pushing it all of a sudden is a crappy response. Don't make promises you can't keep.


  10. Helpful (3)

    "Organized Chaos at Mainfreight USA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mainfreight full-time (More than 3 years)

    Pros

    Company culture, startup mentality, strong teamwork. Strong freight forwarding network and partners. Promote from within.

    Cons

    Resistance to change and innovation, sales and pricing can be weak. Constant change to sales & commissions structures

    Advice to Management

    Mainfreight needs to have a clear identity for the US and work to build a cohesive network. Needs to start at the top and be clearly communicated through the ranks. Cross training is needed, lots of legacy employees stuck doing only what they "know how" to do versus wearing the hat the branch needs at any given time.


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