Mapcom Systems Reviews | Glassdoor

Mapcom Systems Reviews

Updated April 7, 2017
11 reviews

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3.1
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John Granger
8 Ratings

11 Employee Reviews

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  1. "Love Mapcom but.."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Tester in Richmond, VA
    Current Employee - QA Tester in Richmond, VA
    Recommends
    Approves of CEO

    I have been working at Mapcom Systems full-time (Less than a year)

    Pros

    Popcorn Thursdays, easy work environment, friendly people.

    Cons

    Work can be boring, have to find ways to prioritize time.


  2. "Support/Sales-employed for over 5 years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support/Sales in Richmond, VA
    Former Employee - Support/Sales in Richmond, VA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Mapcom Systems full-time (More than 5 years)

    Pros

    Many of my fellow employees were great to work with and very competent at what they did. The kitchen was always fully stocked with snacks and drinks. Scheduling could, at times, be flexible to allow for doctor's appointments and vacations.

    Cons

    I have never worked for a company with such incompetent management. The level of micromanagement is staggering. The owners of the company meddle in everything from scheduling to the menu for lunch meetings. Management hires people to do a job and then ties their hands and doesn't allow them to do that job without overbearing supervision that kills all creativity and free thinking.

    Mapcom treats their employees like machines. They have no patience for mistakes. Employees are expected to work 50-55 hours a week. Simply working the 40 hour work week you are promised when hired means you will never receive bonuses, promotions, or raises and will face over scrutiny based on not being a team player. Employees have their responsibilities changed and "reassigned" with no notice.

    Mapcom has little regard for the best interest of their clients. They think only about internal profit. While this seems like a good business model, it is unsustainable. Clients eventually discover the sub par product cannot be compensated for by the hardworking and knowledgeable employees.

    Advice to Management

    Management MUST learn to trust employees. Stop looking over everyone's shoulders all of the time. Allow the employees to do the job for which they were hired and let them utilize the knowledge and skills that were the reason you hired them. Having stupid events like "Beer Friday" or taking the employees floating down the river will not make up for demanding too many hours a week for the meager salaries you pay. Oh, and here's something you need to hear...not all of your employees drink alcohol. Don't base every outing or event on drinking. It gets old.


  3. "Data Integration Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Data Integration Specialist in Richmond, VA
    Former Employee - Data Integration Specialist in Richmond, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at Mapcom Systems full-time (More than 8 years)

    Pros

    It's a great job/career for someone coming out right out of college; if you put enough effort and time in, you can eventually move to the position you want to within the company. The people I worked with were great, alot of talented programmers/developers/analysts (They call the database analysts at Mapcom "Data Integration Specialists"), just a generally friendly atmosphere overall. Free snacks and drinks, even freshly prepared lunch on some days. My two favorite things about this company were the extraordinarily talented developers/programmers I worked with and learned new/complex programming concepts from, and the awesome food that was prepared by that ever-wonderful woman that runs the front desk most of the time. I feel that she has gone unrecognized for her contributions for decades with Mapcom! Even though they encouraged physical fitness and exercise, this free reign on the food and drink made it tough not to gain weight, but small potatoes in my opinion.

    Cons

    Even though management doesn't explicitly say "work overtime", you begin to get the feeling that if you don't put in hours nightly/over the weekend outside of work, you'll get reprimanded because you don't meet the unrealistic deadlines that are set to begin with. Near the end of my career with Mapcom, they started to improve upon this, but the deadlines to complete implementation on most projects were still unrealistic in the end. If you let them, they will work you like a slave. I can recall many a night working until 2, 3, sometimes 4 AM into the morning on projects, all for the sake of attempting to "meet a deadline". The thing that hurt the most about this, was that management didn't seem to care about this fact, rather, they would encourage more of this to happen across the department. And I recognize the fact that they are primarily a family-owned company, but the salaries paid to anyone outside of a top-tier development role or management role leaves something to be desired. This is why alot of their best talent has left them over time. That being said, I do disagree with the statements made in other reviews about management being awful. There are good managers at this company, some that do care about your well-being, but others that only care as long as you "get the job done".

    Advice to Management

    Don't let employees work themselves to the point where they become jaded, without the compensation or pay they deserve at the very least. Make it a point to let folks know they can step away from the computer, without them getting in trouble for not meeting some unrealistic deadline that was set over a year ago. Don't forget about your smaller clients either; just because they weren't part of some "million dollar deal" doesn't mean you shouldn't listen to them when they are demanding a software change; this is why alot of the smaller companies that I worked with directly over the years have left them as a software vendor as well....I realize that you have to grow and take on larger accounts, and with that, more complex requirements and needs per each client overall, but don't forget about the smaller companies that put you guys on the map in the first place. Treat the few veteran employees that you still have on-staff better; actually praise them for all their contributions and the behind-the-scenes work they do for you all, that is seemingly never recognized.


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  5. "Great Company Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Manager in Richmond, VA
    Current Employee - Human Resources Manager in Richmond, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Mapcom Systems (More than a year)

    Pros

    Mapcom is an entrepreneurial company that values their employees more than any other place I’ve worked. I have never experienced an atmosphere that places such an emphasis on open, transparent communication between employees, supervisors and upper management. For example, every employee meets one-on-one with their supervisor every quarter to give and receive constructive feedback concerning their job and the company. Issues and concerns are surfaced along with solutions. This creates a culture of trust (and caring) between employees and management. Additionally, each department conducts daily huddles with its employees to address any issues blocking them from performing their job along with monthly company meetings to ensure employees are aware what is going on in each department. Lastly, fun social events to celebrate significant life events (marriage, births, new hires, new customers, new season, etc.) take place on a regular basis. To summarize, Mapcom is a place where every employee is known and understood as an individual, whereby ideas are openly expressed and received, and spirited fun is had by all.

    Cons

    While Mapcom has a great company culture, you are expected to be a team player, helping each other out and pitching in where needed. You are not defined by your job title. So if you are looking for a place where you want to do just one thing and not be part of a team environment that will require you to wear multiple hats, Mapcom is not for you. Also, Mapcom believes that you must have skin in the game before you achieve what you think you are worth. So if you aren’t willing to pay your dues and prove your value first, then probably best to look elsewhere.

    Advice to Management

    Keep moving in the positive direction you are going. Never lose sight of your family feel. When your employees feel valued and feel taken care of, this will rub off on their interactions with our customers. Also, continue as you currently do, to provide an empathetic work environment which creates a strong sense of emotional commitment. It’s all about communication and building relationships.


  6. Helpful (6)

    "The good, the bad and the ugly"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richmond, VA
    Former Employee - Anonymous Employee in Richmond, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Mapcom Systems full-time (More than 3 years)

    Pros

    From the moment you enter Mapcom offices, you immediately think "this place is different" in a good way. The kitchen is always stocked with snacks and drinks including a wide variety of healthier choices. The office "mom" often bakes cookies and other goodies for the staff to enjoy. There is an herb garden where the staff can obtain very fresh herbs cared for by mom. Downstairs features exercise room, shower, fully-equipped kitchen, washer and dryer and, wait for it, a 3-tap kegerator with micro/craft brew selections. The kegerator is tapped for special occasions, which include when a new client is signed.

    Staff are encouraged to eat healthy and exercise. In addition to the healthy food choices there are frequent organized fitness activities and contests. Outdoor meetings and walks in the park-like setting are the norm.

    The dress code is "anything goes" unless a client is visiting, which is fairly infrequent. Expect flip flops, full-on yoga apparel, and costumes on various occasions.

    All-in-all, there is much right going on setting a comfortable and supportive work environment.

    Cons

    Most of the problems are rooted in poor management practices at the top.

    Little respect is given for individual schedules. Meetings -- especially those including the President -- usually go long causing staff to scramble to find meeting space at the last minute.

    Only working 50 hours a week is frowned on. People are expected to devote their lives to the company.

    The President is an extreme micro manager getting involved in the minutest of insignificant of details such as what chotchkies to hand out in the exhibit hall at conferences.

    No idea is a good idea unless it's the President's idea. You often hear "if you want to do something different, you'll have to get [the President] to think it's his idea." People are paid incentives for ideas that, if implemented, result in new revenue. Sounds good, right? Unfortunately, how they implement it at Mapcom results in people keeping their ideas to themselves which discourages openness and collaboration.

    People are often hired to do one thing, but asked to something completely different. Countless stories abound of people being moved into different positions shortly after being hired.

    On the less significant side, office space is tight. Two people per cubicle is the norm here and "cubicle" is a bit of an overstatement.

    Advice to Management

    Keep doing the good things. Respect people's schedules by stopping and starting meetings on time. Be more open to new ideas. Delegate authority along with responsibility. Be more open to new ideas. If you want people to give more of their time, make sure they share proportionally in the rewards.


  7. "Mapcom Systems - great software, great clients"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Technician in Richmond, VA
    Former Employee - Support Technician in Richmond, VA
    Recommends
    Positive Outlook

    I worked at Mapcom Systems full-time (More than 3 years)

    Pros

    Great clients, good benefits, 401k

    Cons

    Management and senior staff has a lot to learn about managing people.


  8. "Small Company with Big Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great people work here
    Passionate about the industry
    Leadership that cares

    Cons

    Career growth not guaranteed
    The software is complex and takes time to learn

    Advice to Management

    Keep making an effort to retain the good people you have on staff - encourage communication and truly listen and consider what you hear. There are a lot of gems in your employment, and with recent leadership changes this company has very bright things in its future.


  9. Helpful (1)

    "Mapcom does the minor things right, major things terribly wrong"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist
    Former Employee - Support Specialist
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Mapcom Systems full-time

    Pros

    Mapcom does a pretty decent job of conveying a family atmosphere. They provide free snack/drinks for their employees, after work "happy hours" in the basement occasionally, "Popcorn Thursdays", and also provide quarterly company outings. Working with smaller telecommunication companies, the clients are friendly and help provide a family-like feel as well. With the company expanding rapidly, hard work can let you climb to a desired position quickly, but the ceiling there is very low. A vast majority of the people there are an absolute joy to work with, and I would consider them the biggest "Pro".

    Cons

    Where to begin? The average salary there is laughably below market value to "keep you hungry". Once you have proven your worth, you get small bumps but the pay gap is "made up in bonuses". These "bonuses" can come anywhere from 1-6 months later than the original dates, and almost always come in disappointingly low (not to mention highly taxed). You are penalized if you work "only" 45 hours a week (It's an unofficial motto that "This isn't a 40-hour-a-week job"). The job becomes your life, and management honestly wouldn't want it any other way. Upper management is filled with "Yes-Men" and if you voice your concerns/criticisms you will be shunned and reprimanded. You are expected to work occasional weekends in support with no extra pay or comp time for your weekend shift. Support is terribly run, unorganized, and a majority of the support techs are either told to put their focus on areas of weakness or not trained properly at all. You will get burned out FAST.

    Advice to Management

    Take a look in the mirror and accept the fact that you are the reason the company is not reaching it's full potential, not your hard-working employees. There is no coincidence that the average annual turnover rate hovers around 15% nationally and Mapcom consistently gets double those numbers.


  10. Helpful (1)

    "It's a stepping stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at Mapcom Systems full-time

    Pros

    It's a laid back office with nice restrooms and lots of free snacks. There are some intelligent and pleasant people there. The company likes to organize parties and events for their employees which is refreshing and very start-up esque. The clients are also generally pleasant to deal with. Time off is easy to get. It's great as a post college stepping stone.

    Cons

    Like someone else said, management is truly awful...

    There are some decent people and there are some dead weights. It seems like you will become a manager if you last-- they promote based on seniority not merit... It can be very cliquey and managers will favour brown nosing and promote those people. Reviews are based on how much you are liked and not what you know. It's blatant favouritism at times.

    The training is poor at best and most people are too busy to offer much help. They say it's a salaried job but they want your time reported down to the minute and they will scrutinize it at random intervals. It's more like an hourly job that watches you very closely.

    But it's work; it's not a place to have fun.

    Advice to Management

    Keep the start-up vibe but evaluate yourselves. Promote on merit not seniority or brown nosing. Stop micromanaging. Talk to employees and figure out why they don't speak up about the deep seated issues.

    Develop a true training system so new employees don't feel so discouraged and lost.


  11. Helpful (2)

    "Support / Development"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Mapcom can be fun for a 20-something coming out of college. The staff is almost entirely 30 and under and most all are fun-loving, good-hearted people. There are decent benefits, free snacks and sodas, and frequent "parties" with food and drink at the end of the day. You'll have some free reign to learn what you feel like learning and they can be good about giving time off when needed.

    Cons

    Management is truly awful from the department directors all the way to the CEO. They have little grasp on their departments, their people, and their schedules. Every detail of your day will be micromanaged and scrutinized without any context. Every minute of your day must be logged for "reporting" purposes despite that fact that the management team is clueless about these analytics. You will be encouraged to speak up about anything regarding the business - but be careful. Next thing you know you're being interrogated by HR for your complaining or bad attitude.

    You will be asked to work far more than you are compensated for. After 60 days you are cut over to salary. At that time, you suddenly are "required" to work as much as possible. They consider a full 40 hour week "the bare minimum" and you will be denied raises, bonuses, and opportunities because of it. Averaged 43 hours a week last quarter? Why not 45? Averaged 50 one quarter but 45 this quarter? They'll chastise you for slacking. In support - you're expected to take late shifts and always on call weekend shifts for no gain and little compensation. Nobody trusts their manager at Mapcom because of the constant "peering over your shoulder" mentality from the top down.

    The software and technology is lacking across the board but they succeed being in a field that just doesn't offer many competitors. Many of the decision makers at the top have little relevant experience in software development and it shows. Working in either support or development is difficult mostly due to the horrendous quality of the software's design.

    Advice to Management

    Management needs to evaluate itself as harshly as it evaluates its employees. There is no trust between the groups.


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