Matrix Direct Reviews | Glassdoor

Matrix Direct Reviews

Updated May 3, 2017
17 reviews

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Full-time Part-time

2.7
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Ron Harris
9 Ratings

17 Employee Reviews

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  1. Helpful (1)

    "Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Neutral Outlook
    Disapproves of CEO

    Pros

    Benefits! Matrix is owned by AIG. The benefits are Great. An actual pension program!

    Lots of luncheons and potlucks.

    Cons

    Very Political! You are not rewarded on actual merit but rather if you're liked.. Leads are assigned by management and they say it is on a random basis....but this is simply not true and was proven. If they don't like you, they will assign crappy leads to you which makes it an up hill battle and almost impossible to achieve the unrealistic monthly goal assigned to you...and if you don't make your goal you are written up, if this happens 3 times you are terminated....BUT if they like you, they give you good leads so you have nothing to worry about because it is super easy to make goal if not even exceed goal...and even if you are bad or are having an off month and they like you, they will allow you stay if you missed your production goals more than 3 times...it really just depends how brown your nose is and who's butt you sniff.

    Advice to Management

    Be Consistent and Fair!


  2. Helpful (1)

    "Aggressive Work Culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in San Diego, CA
    Former Employee - Sales Representative in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Matrix Direct full-time (Less than a year)

    Pros

    -Extensive/Focused Training: They take the time to train you well on how to not take "No" as an answer and how to turn a conversation around.

    Cons

    -Pushy sales tactics
    -Micromanagement
    -Quotas/Minimum sales
    -High pressure to perform
    -Fear of Termination
    -Sales above all else

    The above points made it difficult to feel confident in your job security. Terminations would happen to employees whom were a part of the team for years if there was a lull of low production. Constant micromanagement and phone queue times being monitored closely were annoying and uncomfortable. If a client called in asking for you, other Sales Reps would likely steal your sale if they can and while it was frustrating, I place the blame squarely on Matrix Direct as this behavior was encouraged via sales goals and public sales figures as well as Terminations for low production. Everyone feared for their job. I was more than happy that I decided to quit and seek a different opportunity prior to my own Termination. As I understand it the Department I used to work in has thinned ranks in the recent years.

    Advice to Management

    Build a better firm culture and ease the pressure. Create a system if you haven't already that encourages time off rather than discourages due to loss of sales, it's a stressful job to begin with without having to be pressured on the firm side. Furthering that point, I was told by the head manager of the Department how time off was not really time off and I could be at risk of losing my job for extended vacations of a week or two because of how it impacted quota. Terrible. Why even have time off if taking it is discouraged? Paying an annual salary and then requiring a quota to justify is again, high pressure. Allow each person to perform at different levels and change the compensation structure that way you don't lose money on low performers and still make your share on high performers rather than cutting employees whom are just shy of a cutoff and cutting your own feet from under you.


  3. Helpful (1)

    "Decent job, but a grind at Matrix Direct / AIG DIRECT"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Account Executive in San Diego, CA
    Current Employee - Sales Account Executive in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Matrix Direct full-time (More than 5 years)

    Pros

    Decent base and some amazing people with amazing sales skills.
    Decent PTO allotment and full benefits.

    Cons

    Pension is no more as of 2016.
    Its hard to bonus with far fetched ever changing bonus structures.

    Advice to Management

    Restructure to be more profitable for employees not just the business.
    Pension loss may drive away employees as I'm already looking at new employment after 6+ years of tenure here. More base pay for employees with tenure 3+ plus. Make this a place career worthy not just a sales job.


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  5. "Good company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Insurance Agent in San Diego, CA
    Former Employee - Insurance Agent in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    great benefits; great training; good introduction into the insurance business; decent pay

    Cons

    same thing every day. minimal products to sell.

    Advice to Management

    good management team.


  6. Helpful (1)

    "AIG Matrix direct, or Matrix AIG,....whatever!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Schaumburg, IL
    Former Employee - Sales in Schaumburg, IL
    Doesn't Recommend
    Neutral Outlook

    Pros

    Good money "if" you could get it, a few guys there were really killing it. When you have 3 guys pulling 6 figures and everyone else fighting for scraps it makes the average salary look real nice.

    Cons

    Sitting on the phone for most of your day.
    Zero advancement
    Revolving door
    Negative environment

    Advice to Management

    The sales floor doesn't need to be a boiler room. Help create a better work environment


  7. Helpful (1)

    "One Hell of a Roller Coaster Ride"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Agent in San Diego, CA
    Former Employee - Inside Sales Agent in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Matrix Direct full-time (More than 3 years)

    Pros

    Great people to work with. Central location. Close to many shops & restaurants. Good pay to start with a nice raise once you go to Term.

    Cons

    Bad work environment. EVERYONE is extremely negative all the time. Training doesn't prepare you for what you are going to face out there on the floor. You get stuck selling a product (Accidental Death) that nobody wants to buy but you must force it down the customers throat. You basically con POOR PEOPLE into thinking they have full LIFE INSURANCE.


  8. "This place used to be a great place to work."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Diego, CA
    Current Employee - Account Executive in San Diego, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Matrix Direct full-time (More than 5 years)

    Pros

    Buisness hours. You don't work later than 530-6pm. Location is nice and well maintained

    Cons

    Bonus structure and Lower base pay cap. Very limited advancement opportunity.

    Advice to Management

    Provided a higher base salary to employees who remain with the company 2+ years. Allow them to make this a career rather than a job. Invest in employees as they invest into Matrix Direct/AIG Direct. Make this place great again.


  9. Helpful (1)

    "Boiler Room"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in San Diego, CA
    Current Employee - Account Executive in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Matrix Direct full-time (Less than a year)

    Pros

    If you have no soul and don’t mind making 300+ cold call a day; this might be a good fit for you.

    Cons

    They are a part of AIG (America International Group). The sales team is a total boiler room experience. The start you selling Accidental Death Insurance that they market to people that are on SSI disability due to health conditions. People like HIV, Heart Failure, etc. (who has one leg in the coffin already due to health reasons). Most likely they will never use them and placing their limited money down in the drain. They will have you call 300+ calls a day and the successful are the people who does not question the management and just force the policies down to their throat. From my experience it is not difficult to sell as these people (customers) are on heavy medications already and they think they are getting a life insurance that will pay off their debts and final expenses. You will not do well if you have a conscience and feel this is garbage product for your customers. Their top reps mute the phone during the part when it says accidental insurance while reading the scripts. You even get in trouble if you spend too much time in the rest room as they time everything.

    Advice to Management

    Please get sued


  10. "Could not wait to get out of there."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Diego, CA
    Current Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Matrix Direct full-time (Less than a year)

    Pros

    Salary base and very good benefits. Training was also excellent and made you feel like you were in a graduate level class. Lots of PTO time is available.

    Cons

    Management does not care about you or the client. All they care about are numbers. If you produce, you are treated well. However, all new people start at the bottom and have to fight your way up. They promise high commissions, but play favorites with whom they provide better quality leads. Not a healthy environment.

    Advice to Management

    Care about your clients and staff. Actually treat them as people.


  11. "Fast paced outbound call center operation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Agent in San Diego, CA
    Current Employee - Sales Agent in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at Matrix Direct full-time (More than a year)

    Pros

    Good bonus if you exceed your goals

    Cons

    Call center sales operation on phone 8 hrs a day nonstop


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