Merchant Risk Council Reviews | Glassdoor

Merchant Risk Council Reviews

4 reviews

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2.0
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Tom Donlea
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  1. "Laid-back, flexible place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Recommends

    Pros

    Friendly and helpful co-workers, open office culture that encourages collaboration, interesting work, interesting industry group, flexible work schedule, no long hours

    Cons

    Lack of room for advancement - small size of the organization and distinct job functions make it difficult to move vertically. Lateral moves would be more likely.

    Advice to Management

    Maintain the open, friendly, laid-back culture - it's one of the biggest benefits of working there. Continue to encourage teamwork and collaboration!


  2. "Mismanagement and Dysfunction: Question your involvement/investment with the MRC"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Merchant Risk Council full-time (More than a year)

    Pros

    Work life balance, lack of oversight, location and the European presence

    Cons

    Lack of term limits on the Global Board of directors; paid vs non-paid seat on the board foster inconsistent behaviors; dysfunction at the board level; rotating C-suite; lack of appreciation that we are an association and not a for profit ecommerce company; lack of investment at the staff level; conference association with very little value add in between; incompetence and lack of productivity is valued more than strategy, KPIs, revenue and positive business acumen.

    Advice to Management

    Dissolve the current board of directors, revisit business model and hire an association management company to do what the board has failed at since the organization's inception.

  3. "This place has been a revolving door for good reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend

    Pros

    Most of the staff was great to work with and really supportive of each other - however most of them have quit now so I can't speak for the current crew. The MRC is very good at being flexible with work hours and schedule, including allowing some work to be done from home. The pay is competitive and, while located in a dreary basement office (although there are some windows), being located in the Wallingford neighborhood was nice. There was plenty of street parking and lots of yummy places to go for lunch.

    Cons

    Out of a current office of 8 (until recently there were only 6) the MRC has seen the turnover of 6 people in the past year alone. That number becomes quite larger if previous years are considered. I have known the majority of these people and although each has their own set of reasons for leaving, one overarching theme in their decision to leave was the great difficulty they encountered working with one particular person in a position of power within the organization. My experience with this person was also negative and was a major contributing factor in my decision to leave the organization. It is unfortunate that one person can so negatively effect the work environment of a potentially great organization, but since this is such a small office and the new upper management has not addressed the problem, it really does make for an unpleasant work environment.

    Upper management is distant and not particularly involved in the day-to-day operations, which in a larger organization would be fine, but in an office of 8 you need to talk to your employees and be somewhat involved. The distance of management and lack of positive reinforcement contributes to the low moral of the staff. This organization really has the potential to be great, but there will have to be a major shift in culture and management in order for that to happen.


  4. "A good place to host conferences, but not willing to take on a broader role for the industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at Merchant Risk Council full-time (More than a year)

    Pros

    Well regarded within industry for putting on quality educational and networking programs.

    Cons

    History of high turnover among employees.

    Advice to Management

    Board doesn't have a clear view on its future goals for the organization.