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    Mercy Health Reviews

    Updated August 1, 2017
    50 reviews

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    3.8
    StarStarStarStarStar
    Rating TrendsRating Trends
    Recommend to a friend
    Approve of CEO
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    Roger Spoelman
    10 Ratings

    50 Employee Reviews

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    Pros

    • Social workers are highly valued at Mercy Health (in 4 reviews)

    • Good benefits with excellent perks (in 3 reviews)

    Cons

    • Unfortunately some professional internships are unpaid but to be fair most are in the world of health care (in 2 reviews)

    • No company is "perfect", but Mercy Health Saint Mary's far exceeds work expectations (in 2 reviews)

    More Pros and Cons

    1. "Sr. Souring Specialist"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook

      I have been working at Mercy Health full-time

      Pros

      work/life balance, guiding behaviors, ability to work remote.

      Cons

      A lot of competition from Spectrum

      Advice to Management

      Stay true to your cause

    2. "Great work environment but pay is not enough"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Patient Registration in Grand Rapids, MI
      Current Employee - Patient Registration in Grand Rapids, MI
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mercy Health full-time (Less than a year)

      Pros

      *Great co worker
      *management that is kind and fair
      *lots of pto time
      *weekends off
      *holidays off
      *holiday pay
      *great work hours

      Cons

      *low pay wages
      *not enough opportunities for new graduates
      * difficult to grow professionally (hard to find other work opportunities within the organization)

      Advice to Management

      Create more entry level jobs for healthcare administrative graduates

      3. Join the Mercy Health team
      See Our Latest Jobs

    3. "Customer Service Representative"

      StarStarStarStarStar
      Former Employee - Anonymous Employee in Grand Rapids, MI
      Former Employee - Anonymous Employee in Grand Rapids, MI

      I worked at Mercy Health full-time (More than 10 years)

      Pros

      Wonderful people there. Especially my co-workers (well, most of them). Good pay, good pension plan. Benefits OK, but I didn't like having BCN as being the only medical insurance option, effectively. BCN is very restrictive, in what they allow a patient to do.

      Cons

      management company (URO) came in and was doing mass re-organization, thus higher levels of Management became more and more demanding about work output -- quantity became all important in our particular dept. Strict production quotas, becoming increasingly difficult / impossible to meet. Too much pressure and unrealistic expectation, no real communication with Dept Managers. More and more demands being placed upon us. Worse and worse place to work. Really a shame.

      Advice to Management

      Go back to the older, and better values, your organization had before. Before URO (super corporate Management System / 'efficiency experts' ) corrupted your human values -- and made it all about money. Revenue.

    4. "I do what to retire from there."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Anonymous Employee
      Current Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I have been working at Mercy Health full-time (More than 8 years)

      Pros

      The company is good over all employees are treated respectfully. Over all the company big wigs do listen to what the employees have to say

      Cons

      Pay is minimum sdould be much better for the work that is put out.

      Advice to Management

      None

    5. "Drama. All the time."

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Cashier in Grand Rapids, MI
      Former Employee - Cashier in Grand Rapids, MI
      Doesn't Recommend

      I worked at Mercy Health part-time (More than a year)

      Pros

      Pay is ok for part time, benefits were good.

      Cons

      Drama. Women employees fighting, one even threatened me. Always short-handed. No-shows constantly. Poor quality of hired help.

      Advice to Management

      Don't penalize good workers by expecting them to do the work of the no-shows and the slackers.

    6. "Poor management and administration"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I worked at Mercy Health full-time

      Pros

      Coworkers become like family, they are great

      Cons

      Managers and administrators are incompetent

      Advice to Management

      Hire better managers, take the politics out of advancement

    7. "Registered Nurse"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Registered Nurse
      Current Employee - Registered Nurse
      Recommends
      Positive Outlook

      I have been working at Mercy Health full-time (More than 8 years)

      Pros

      Great Culture and Values; Organization cares about me

      Cons

      Workload can be heavy at times

      Advice to Management

      Keep doing what you are doing

    8. "Anonymous"

      StarStarStarStarStar
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Neutral Outlook

      Pros

      Some people are nice to work with

      Cons

      Low pay, unpaid meal break

    9. "Consultant"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee
      Former Employee - Anonymous Employee
      Recommends
      Positive Outlook
      Approves of CEO

      I worked at Mercy Health full-time

      Pros

      Employees and management Live the organizational values every day

      Cons

      Healthcare is a tough industry and a demanding environment. May not be for everyone.

      Advice to Management

      Remember great patientcare takes great people. Focus on the people and they will achieve the goals you set. Forget the people and the goals don't matter.

    10. "MSW- Case manager"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - MSW
      Current Employee - MSW
      Recommends
      Approves of CEO

      I have been working at Mercy Health full-time (More than 3 years)

      Pros

      Social workers are highly valued at Mercy Health. Mercy Health (in Michigan) is a fairly smaller hospital system in comparison to other area hospitals. Great PTO, accrues bi-weekly, and after being employed over 4 years, I am earning approximately 1 day (7.9 hours) per pay period

      Cons

      Higher out of pocket costs for health care than many other comparable organizations in the area. Overall management is somewhat disorganized and disconnected from employees. PTO accrued includes sick days.

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