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"Employee discount incredible on non-big ticket items" (in 77 reviews)
"Furthermore, our company respects a work/life balance, which is extremely uncommon in retail" (in 13 reviews)
"almost a criminally low pay wage as most of your income is based on commission" (in 19 reviews)
"Commission based selling can be hard to deal with if other/new employees have a bad attitude towards how commission works" (in 18 reviews)
I have been working at Micro Center full-time
Pros
Learn so much about tech.
Great Staff
Great Benefits
Great schedule flexibility
Cons
Once you hit sales, there really isn't anywhere you can move up to.
I have been working at Micro Center full-time
Pros
Great benefits at this company
Cons
I have none to report.
I have been working at Micro Center part-time (Less than a year)
Pros
Great people, great flexibility in work hours, great environment
Cons
some procedures are not properly explained, have to figure out with "trial by fire"
Advice to Management
Holiday season may be crazy but getting better procedures (with better ease of access) would be great. Getting the floor sales guys to stop lying to customers about what customer service can and cannot do would also be excellent, but that's a personnel problem with a bad egg or two trying to seal a sale. I'll be bringing up the procedures to my manager and also writing some on my own. If you're new and at customer service, no training videos can prepare you for some of the oddball situations- and sometimes we even encounter situations that even the front end lead hasn't dealt with before and need to improvise. More uniformity and set procedures that are easy to digest will solve this.
I worked at Micro Center full-time (More than a year)
Pros
Leadership knows what they are doing from top down to lead the organization. They hire qualified individuals for the positions and offer training that will bring you up to speed on any current gen tech. Employees/Management actually care about each other and are sociable.
Cons
Underpaid workers on both sales and lower management. Starting wage is lower than everywhere and depends on if you are a good salesman but if there is no opportunities to sell there's no compensation offered. Management team is overworked at high volume periods and salaries aren't very negotiable. If you want to be management you pretty much have to assume your going to be closing a lot. The Front End is becoming like many big box retailers and using less cashiers as a way to save money but counting on efficiency to save them, yet the system is so slow that the money saved is costing more in repeat customers.
MicroCenter caters to crypto currency miners. They saw an opportunity to sell all those graphics cards and raise the prices costing them sales from repeat customers that actually make the sales associates money.
Advice to Management
Literally hire 1 or 2 more people per shift on the Front End. Overhaul the entire POS system to actually be faster, I shouldn't be able to literally complete an online order on my phone for the same item faster than it takes to check out after waiting in line. Pay the sales associates better base pay rate and reduce the reliance on the volatile razor thin margin market.
If you're gonna demand that I meet those Front End metrics, make it worth my time. You could transform a poorly preforming front end to be the top 5vs25 stores but get nothing compensation wise because Brooklyn sold the most service plans for the 2nd year in a row. Oh, and contests to get pennies here and there are worthless.
I have been working at Micro Center full-time (More than 3 years)
Pros
Job is commissioned rather than hourly, which allows for a lot of room for improvement.
Management usually is hands off with day to day operations. The feeling of autonomy is nice.
Coworkers are very supportive of one another, very few "sharks" last long.
A great opportunity to get into IT or sales.
Cons
Middle managers get in the way at times, especially the BYO department supervisor. They tend to hover around sales associates, making us feel nervous, or assign tasks during peak sales hours. No one likes losing commission for the sake of finishing some project in the back storeroom.
Scheduling is a nightmare. Company uses Ultipro to set schedules (aka randomize schedules) for "peak store hours." Employees know their days off, but hardly ever the daily shift times they work in advance.
Advice to Management
Respect sales associates time by allowing them to be on the sales floor when they need to. Offer enhanced benefits packages for longer term employees.
Make set schedules for employees.
I worked at Micro Center part-time
Pros
Great company to work for and tuition reimbursement benefits.
Cons
Long work hours on weekends
I have been working at Micro Center full-time
Pros
Pay is decent. The discount is pretty good
Cons
Managrrs focus a lot on performance metrics
I worked at Micro Center part-time (Less than a year)
Pros
flexible hours, respect to the employees
Cons
low pay, sometimes very busy
I worked at Micro Center full-time
Pros
Fun Environment, good pay, full benefits
Cons
lack of communication, inconsistent policy
Advice to Management
communicate with both each other and your underlings (especially about policy)
I worked at Micro Center full-time (More than 8 years)
Pros
Great entry level job as well as second career for older, displaced workers like me.
If you like commission sales and are good at it, you can make $35 to $40K easily.
Base pay is $4.00 an hour (unless your store is in a "living wage" city), but lot's of ways to earn commission to supplement it.
Lots of room for advancement if you embrace the company's rules and culture.
Cons
You'll ever know from week to week what your schedule will be, so it's hard to plan ahead for personal or family activities.
If your store is not in a living wage city/state, you'll be unloading trucks, putting stock on the shelves as well as price tags, cleaning the store and all other merchandising tasks for base pay of $4.00. Merchandising can add up to between 1 and 3 hours per day.
Benefits are adequate: Unite Health Care Medical Insurance; 5 days vacation and 5 days sick leave after the first year. Vacation days grow with years on the job, but you will never get more then 5 days sick leave in one year. No employer contribution to 401K.
Employees are required to memorize and use sales scripts in their presentations.
Advice to Management
You are doing a good job to compete with online retailers, because your best competitive edge is the face to face contact between your sales people and the customers.
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Micro Center Response
Oct 22, 2018 – HR Manager
Thanks for taking the time to write about your employment experience with Micro Center! We are glad you are enjoying the environment and learning about the latest and greatest technology. We do have a couple of career paths from sales positions which can be discussed with your store manager or our corporate HR department if you're interested in learning more.... MoreLess