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Micro Center Reviews

Updated May 13, 2021

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3.6
67%
Recommend to a Friend
72%
Approve of CEO
Micro Center President & CEO     Richard M. Mershad (no image)
Richard M. Mershad
322 Ratings
Pros
  • "Also, the employee discount is incredible(in 95 reviews)

  • "Great work environment and positive attitude from leadership(in 25 reviews)

  • Cons
  • "Low pay and theres nothing quite like working 60(in 26 reviews)

  • "Commission based pay, frequently changing pay structure, a lot of busy work, very customer focused culture in management(in 24 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    Ratings by Demographics

    This rating reflects the overall rating of Micro Center and is not affected by filters.

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    1. 5.0
      Current Employee

      epic

      May 12, 2021 - Microcenter Computer Store in Duluth, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      ez clapper job not hard

      Cons

      you have to work at the job

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 5 star review! Please let us know if you ever have any HR questions. The main line is 614-850-3150. Thanks Jen Micro Center Home Office HR Manager

    2. 2.0
      Former Employee, more than 1 year

      Great coworkers if you love tech, but management forces you to scam customers

      May 13, 2021 - Sales Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      1. Get access and discounts on all the latest computer and tech stuff 2. Meet likeminded individuals (e.g, nerds, gamers, and other weirdos) 3. A lot of fun customer interaction 4. Can get a very high salary if you have good sales metrics, but that often involves persuading customers into buying things they don't really need.

      Cons

      1. Management is very inflexible with scheduling 2. Management forces you to sell overpriced attachments on all items, like warranties, antivirus, and other software. If you don't, you get reprimanded and your pay gets cut (your commission is based on how much you can upsell customers into buying software, warranties, and credit cards). 3. Pay is based on how much you scam customers to buy things they don't really need.

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    3. 3.0
      Current Employee

      As good as retail gets, but it's still retail.

      May 11, 2021 - Computer Retail Sales Associate in Rockville, MD
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Excellent pay for the position. Despite being commission based, the earnings potential is fantastic comparative to other similar positions. Surrounded by new technology, including top of the line PC components, systems, and peripherals. Good benefits for a retail position. Very responsive and compassionate HR department.

      Cons

      Upper management is more focused on numbers than employee satisfaction. Hours can vary wildly if you don't meet their constantly increasing standards, and feedback is rarely taken into account. Upper management often will use bullying tactics to get employees to do what they want, be it moving to an undesired department, taking worse hours, or just quitting. If it weren't for the upper management team, this review would probably be 4 stars.

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your feedback and review. We would like to better understand the circumstances that relate to your review. Please reach out to Home Office HR and ask for Angie Miller the VP of HR at 614-850-3150. Thanks Jen Home Office HR Manager

    4. 4.0
      Current Employee, more than 1 year

      Decent sales job

      Apr 9, 2021 - Sales Associate in Saint Louis Park, MN
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Most of the managers were helpful, You get to learn about modern technology (monthly learning sessions), Customers are generally knowledgeable and better than you'll get at a gas station for example, Staff is friendly (minor gossip that you'll get at just about any job), Earnings are commission based so if you're good at selling replacement plans you'll end up with a bigger check, I got my current job by conversing with customers (had several job offers), met the CEO when he came by to push the credit card program - he was a good guy, cared about the employees, was out there on the floor helping the general sales staff, wasn't just concerned with the big sellers etc.

      Cons

      Some management issues (general manager threatened to fire entire floor staff for leaning/socializing when there were almost no customers in the store - those customers had already been checked on - cleaning was also already done at that point in the day - close to closing), cleaning/stocking time means less commission, pay overall is somewhat low and dependent on replacement plans/credit cards, inconsistent hours/days (typical of retail)

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      1 person found this review helpful

      Micro Center Response

      Corporate Recruiting Manager

      We appreciate you taking the time to bring this forward. In order to make improvements we would like to better understand the situation you experienced. Please reach out the VP of HR Angie Miller at 614-850-3150 to discuss. Thank you Jennifer HR Manager

    5. 2.0
      Former Employee, more than 1 year

      Low pay. High stress.

      Feb 11, 2021 - Call Center Customer Service Representative in Hilliard, OH
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - Very fast on-boarding process. If you are in a bad a spot and need money fast, they will have you taking calls within a week! - Decent health insurance options for Full Time employees, however Part Time employees get none. - If you can negotiate a fixed schedule, management will usually stick to it. If you take any kind of leave though they may try to change your schedule upon returning.

      Cons

      - Condescending company culture and management, I did not feel respected working here. - Low pay, and other than health insurance, benefits are sparse. You will be given additional responsibilities over time, but will receive no additional compensation for it. Replacements can take months to find because of this. - Very chaotic management. Communication between stores and corporate is contrived, and expectations of employees are arbitrary and unrealistic. - There is no WFH option despite many call centers offering one during the pandemic. There are multiple confirmed cases of COVID-19 in the building on a monthly basis, and it can take days for the building to be properly sanitized after a case is confirmed. I do not feel like proper precautions are being taken during the pandemic.

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      6 people found this review helpful

      Micro Center Response

      Corporate Recruiting Manager

      We appreciate you taking the time to post this review and we would like to better understand some of the points you mentioned in the Con's section and Advice to Management. Please reach out to Angie Miller the VP of HR. She can be reached at 614-850-3150. Thank you Jennifer Home Office HR team

    6. 4.0
      Former Employee, less than 1 year

      Overall a good experience

      May 11, 2021 - Customer Service Representative in Duluth, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Work as a cashier, ringing up customers. Occasional bonuses for hitting replacement plan policy quotas.

      Cons

      Management's devotion to selling their replacement plans to every single customer.

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 4 star review.

    7. 4.0
      Former Employee

      Overall good experience

      May 11, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I enjoyed learning about the products we sold, especially computer parts

      Cons

      Hard to take time off

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 4 star review and for the 5 stars in Senior Management and Diversity & Inclusion. We wish you the best in your new career. Thanks Micro Center HR team

    8. 4.0
      Former Employee, more than 3 years

      Easy Work Enviornment

      May 11, 2021 - Customer Service Representative in Marietta, GA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun Work Envoirnment, Excellent Management

      Cons

      Sometimes Under Staffed During Peak Times

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 4 star review and for the 5 stars for Work Life Balance, Senior Management and Diversity & Inclusion. Thanks again Micro center HR team

    9. 4.0
      Former Employee, less than 1 year

      Fun Job

      May 5, 2021 - Sales Associate in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Cool people to work with, managers chill and understanding.

      Cons

      Commission based pay but can be good depending on how well you do and what department you are in

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 4 star review and the 5 stars for Culture and Diversity & Inclusion. Glad you enjoyed your time while employed at our Denver store. Thanks Micro Center

    10. 5.0
      Former Employee, more than 1 year

      Good Hours, Good Pay, Lots of Work

      May 1, 2021 - General Sales Associate in Houston, TX
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -good pay -good hours -able to get promoted with good sales

      Cons

      -some rude customers as in all retail -have to run around and please the customer -some of the higher positions have a negative bias of people who work this position

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      Micro Center Response

      Corporate Recruiting Manager

      Thanks for your 5 star review. We are pleased that your experience overall was very positive. Thanks Home Office HR team

    Viewing 1 - 10 of 848 Reviews

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