36% would recommend to a friend
(58 total reviews)
48% approve of CEO
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The management always says “We are here for you, feel free to reach us out whenever you feel like”, but if you do, they are pretty much unapproachable and unsympathetic to any concerns raised by the employees." (in 7 reviews)
- "I have never seen a leadership team who can be so cruel, rude, lack of real skills, bullying, gaslighting, backstabbing, and discriminating against their employees." (in 4 reviews)
- "Depending on the team you're in, Managers aren't always supportive" (in 3 reviews)
- "Middle management is creating an environment of fear, toxicity, and burn out culture." (in 3 reviews)
- "Leadership wasn't very strong for the past year, difficulties navigating the crypto economy fallout (also the general economy)" (in 3 reviews)
Ratings by Gender
This rating reflects the overall rating of MoonPay and is not affected by filters.
Found 58 of over 65 reviews
Updated Nov 20, 2023
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- 5.0Oct 2, 2023Anonymous EmployeeCurrent Employee
Definitely a different company than it was a year or two ago. It has seemed to have "awoken" from the childish antics of the past as new leadership breathes life into areas previously managed by individuals in their first jobs. This has also seemed to inspire the previous leadership who seems more engaged and less hostile than in the past.
MoonPay is still very much a start-up. A lot of the most disruptive individuals are no longer with the company but it also lost some great talent too over the past year.5
- 1.0Aug 3, 2023Anonymous EmployeeCurrent Employee
Please read many other 1-star reviews and my cons here. They are all true. No amount of pros is worth your time here. Many employees have to seek professional help from therapists to recover their mental health. The VPs of product literally made half of the team CRY on the spot during 1:1s with them. I know at least 3 people cried. This is not because they are weak (they are not weak, they are strong and top performers!), but because they did not do exactly what the leadership asked even if what they asked were non-sense and lack of any product sense, then leadership team gaslights you, yells at you, and makes you think you are worthless. While they yell at you, they claim "I am giving you feedback for your own good". After a while, you will wonder: Am I building the right product? Am I here just for the salary so I have to fake a smile to the immature leadership whom you are disgusted by? Is this right to see your colleagues being treated this way? And the answer is no, it is not right. Our dignity and mental health are worth more than this.
I have never seen a leadership team who can be so cruel, rude, lack of real skills, bullying, gaslighting, backstabbing, and discriminating against their employees. The top product leadership team (CPO and VPs of product) does not have any prior product experience if you look at their LinkedIn profiles closely - hear me out: I am not discriminating against people who do not have prior product experience. No prior experience is not a problem at all. If you can do products well without any prior experience, we respect you and admire you even more. However, that is not the case here. The product leadership team literally comes out with random ideas every day and won't listen to any employees who try to give them valid product advice but are not part of the leadership team. The product leadership team constantly throws immature ideas on the wall and sees which one sticks. They change their mind on product ideas every week (actually almost every day) and then if you don't do what they say, they would call you at night (direct call without a meeting appointment) and yell at you for hours. After the products are launched and if the results are not good, they will blame you and make you think it's always your fault. When someone makes a mistake, they literally write a long message to the team slack group and tag @all saying: “You are underperforming, if you can not make this work, you do not belong here at MoonPay.” Every week, there is someone disappearing from the company system without any notice, including many top performers. These people are not fired because of performance, but simply because they are not yes men, or leadership does not like them. Then the leadership team holds a group meeting after firing people and says something like this in the meeting: “We are excited about the change and let’s celebrate the future”. Everyone else was like “wow”. One of the product leaders literally claps his hands to get everyone’s attention. Our previous beloved COO, CTO, and many other colleagues all left or were pushed out after only a few months because they advocated for a kind and caring culture, and wanted to build the right product (not the immature product ideas being told by leadership). For the 5-star reviews, they are likely written by the leadership team, in order to save the rating. They constantly report to Glassdoor and ask Glassdoor to remove 1-star reviews. I know this because many of my colleagues’ 1-star reviews are removed and the leadership team talks about saving the rating in the company all hands. Oh additionally, one small thing to show the character of the leadership team: VPs of product never join meetings that come from team members that are below them. They only join C-level meetings. They would accept your meetings, but they would either no show, or show up late for 25 minutes. This happens every single time when someone below them has a meeting with them. They do this to their direct reports too. They claim they are busy. If you check their calendar, they are not busy. They simply do not respect people's time nor respect people.40
- 1.0Apr 30, 2023Anonymous EmployeeCurrent Employee
- Remote working. - Some friendly co-workers.
- By far the most toxic company I have ever been a part of. - You will not excel unless you are either brown-nosing the leadership team or putting unrealistic amounts of effort into the company "vision." - The "vision" itself has countless holes in it and is propped on top of a frail product team that is inept and unable to launch anything that works. - The leadership team, as mentioned in countless other Glassdoor reviews, promotes a cut-throat hustle culture but does not actually have the tact to roll their sleeves up and best utilize the talent of current employees. - Middle management is full of "friends" and past connections of the leadership team who have questionable titles, skills, and experience. - Dozens of layoffs have recently shaken the company and those still inside are in a constant fear of being let go next and without notice. - The recruiters will overpromise benefits, bonuses, and growth. Do not fall for it. You will not grow here.16
- 1.0Jun 8, 2023Mid Level ManagerCurrent Employee, more than 1 yearMiami, FL
Fully remote. Handful of very capable colleagues.
Unrealistic high expectations that are never rewarded or recognized. Despite top performance, you will never get a bonus, salary bump, recognition or promotions. Promotions depends solely on social clout within the organization. Extremely top heavy structure where a handful of senior members make all the decisions with zero leeway or power for mid level managers and juniors. High quality work from junior and mid level managers will not be recognized and instead be realized by the top level managers. All hands meetings consist of meaningless pep talk that tries to remedy the dying company culture and energy due to the reasons outlined above.28
- 1.0May 20, 2023Anonymous EmployeeCurrent Employee
- This job showed me the type of environment and job that I want and DON’T want in my life - Met a lot of talented people in the earlier days before they left
- To use a metaphor “you get smacked with a stick and are expected to say thank you”. Long hours and constant pressure with no recognition. - After 5 years, company still operates like a 6 months old company but without the fun part. No processes, no structure, no progress. - People get randomly and quietly fired. Just disappear. No job security. - Below market compensation, below market benefits and share package is meaningless from all perspectives. - Employees are leaving in mass. - If you have self respect, you won’t want to work here. - Things are getting worse and worse..17
- 1.0Jun 13, 2023Anonymous EmployeeFormer Employee
The members of the team with their boots on the ground building the products are kind, hard working, motivated people. When setup for success, these are teams that can and will produce. You will also gain insights into the web3 field if that's something you want to dip your toes in.
As unbelievable as it may seem, all of the negative reviews are 100% factual. Leadership is struggling to figure out who we are and what is our silver bullet for staying alive in this industry. It's resulting in a lot of frantic decision-making. Throwing things at the wall to see what sticks. This is very normal for an early stage company. What is appalling is how management treats the builders of the company (product managers, designers, engineers, etc.) when their ideas don't stick. People are fired left and right, spoken down to, talked about to others, threatened, and more. The finger of blame is always pointed downstream rather than at themselves for being the ones steering the ship off the cliff. The only way to ever be praised, recognized, or even just appreciated is by being a member of the "in crowd". The yes men who work all day and night and do as they're told are the most liked. Once you're in the out crowd, your fate is sealed. There is zero sense of job security here and most people are so jaded by the culture that they're one foot out anyway (preparing to be fired for nothing or seeking out another job to escape working here).27
- 1.0May 17, 2023Business AnalystCurrent Employee, more than 1 year
great marketing and branding recognizable name
- Wish I never joined to toxic and terribly mismanaged company -Everything about them is a complete facade -Middle management and Directors are chaotic and instill fear in employees - I sense they are in real trouble and these big executives that are being brought on are meant to distract from the chaos15
- 1.0May 20, 2023Anonymous EmployeeCurrent Employee
Good marketing. Had a strong start and backing.
To many issues, from management to culture to strategy and focus. Trying to do too many things and nothing at the same time.16
- 3.0Dec 11, 2022Anonymous EmployeeFormer EmployeeRemote
- great product - learn a lot - flexibility of wfh - kaizen academy/opportunities for company organized learning and growth - diverse
- extremely low/not competitive pay, and weren’t willing to discuss raises to align with market trends - not a strong system in place for promoting, developing, and rewarding lower level employees (easy to get stuck in career development unless you’re more senior or were an early joiner) - they refuse to compensate for access to coworking spaces17
- 1.0Mar 9, 2023Anonymous EmployeeCurrent Employee
no pros, don't work here
confirming everything said below. terrible work environment, very political and cliquey, you will not get ahead no matter how hard you work. the ceo will throw lavish parties at his miami mansion and party with rappers but the company can't even get its employees a decent coworking space or provide raises when they promote people. the co-founder coo/cfo is indeed as psycho and incompetent as the reviews say.24
MoonPay Reviews FAQs
MoonPay has an overall rating of 2.6 out of 5, based on over 65 reviews left anonymously by employees. 36% of employees would recommend working at MoonPay to a friend and 36% have a positive outlook for the business. This rating has decreased by -38% over the last 12 months.
36% of MoonPay employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated MoonPay 2.5 out of 5 for work life balance, 2.4 for culture and values and 2.6 for career opportunities.