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    NACR Reviews

    19 reviews

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    Full-time Part-time
    2.9
    Star Star Star Star Star
    Rating Trends Rating Trends
    Recommend to a friend
    Approve of CEO
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    John Lyons
    4 Ratings

    19 Employee Reviews

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    1. "Software Developer"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Developer in Eagan, MN
      Current Employee - Developer in Eagan, MN
      Recommends
      Positive Outlook

      I have been working at NACR full-time (More than 5 years)

      Pros

      Flexible with work hours, decent benefits, great people.

      Cons

      Pay is lower end of range for your position. Development group is not large enough for advancement.

    2. "Great place"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Case Analyst in Norcross, GA
      Current Employee - Case Analyst in Norcross, GA

      I have been working at NACR full-time (More than a year)

      Pros

      Love the job and people

      Cons

      Still a contractor not hired permanent freeze on hiring

    3. "Management Heavy IT sweatshop"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Remote Tech Support in Kom Vo, AZ
      Current Employee - Remote Tech Support in Kom Vo, AZ
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at NACR full-time

      Pros

      Many dedicated hard customer focused employees.
      Benefits
      You are able to quit at any time

      Cons

      Senior management have no ethics. Doubled number managers and slashed support staff. Directors out to fatten their wallet at any cost.

      Advice to Management

      Need leadership VP level and below that are honest , have a clue about customer support and staff the company to meet business needs

    4. Helpful (4)

      "Not What It Used To Be"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - National Account Manager in Atlanta, GA
      Current Employee - National Account Manager in Atlanta, GA
      Doesn't Recommend
      Neutral Outlook
      No opinion of CEO

      I have been working at NACR full-time (More than 5 years)

      Pros

      Earning potential is high with the right accounts

      Cons

      Not the company that feels like a "family" culture as it once was with former CEO Tom Roles. Leadership doesn't care about who you are if you're not a high earner but most companies are like this probably.

      Advice to Management

      I understand expanding the NACR portfolio to support customers with multi vendor environments but please hire the proper support to compliment these efforts.

    5. Helpful (2)

      "Not a company focused on its employees."

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Engineer in Eagan, MN
      Current Employee - Engineer in Eagan, MN
      Doesn't Recommend
      Negative Outlook
      Disapproves of CEO

      I have been working at NACR full-time (More than a year)

      Pros

      Good technical opportunity, there are some good employees there. There is a broad range of technologies to learn.

      Cons

      You really are just a number here. Upper management really only cares about utilization, above all else. So it really ends up quantity, not quality. They are also passive aggressive, and though it seems harsh to make the comparison, there are a lot of similarities to the movie Office Space. Employee morale seems low, it's not a fun environment to work in. It's actually quite stressful. I was going to compare it to prisoner's and prison guards, but it's probably more accurate to compare it to school teachers and students.

      Advice to Management

      Don't treat your employee's like children. Have integrity. Follow through with what you say, and don't side-step what you perceive as "bad news." Secrets don't build trust, they don't show you think you're employees are adults, and they build a hostile work environment. Don't use passive aggressive techniques. Look past the numbers to the content. White lies are just as bad as any other. I would definitely not recommend a friend to work for NACR.

    6. "Ok company"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Service Coordinator in Norcross, GA
      Former Employee - Service Coordinator in Norcross, GA
      Recommends
      Neutral Outlook

      I worked at NACR full-time (Less than a year)

      Pros

      Good technical opportunities for learning

      Cons

      too political, you have to be in the network

      Advice to Management

      They need to recognize everyone's contribution

    7. Helpful (1)

      "Fine technology company"

      Star Star Star Star Star
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Sales Support in Eagan, MN
      Current Employee - Sales Support in Eagan, MN
      Recommends
      Positive Outlook

      I have been working at NACR full-time (More than 8 years)

      Pros

      Good growth company with a lot of Avaya depth. From a business stand point NACR has a good range of technology, and they are able to deliver on professional and managed services. They allow for telecommuting, and have reasonable benefits.

      Cons

      Employee development is not good. NACR is a flat organization with little upside. Depending on location morale will vary, I would not call this an employee friendly company.

      Advice to Management

      Focus on your people they are talented. Make sure that talent doesn't get rusty. More transparency.

    8. "It was okay until I was laid off."

      Star Star Star Star Star
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Service Coordinator in Norcross, GA
      Former Employee - Service Coordinator in Norcross, GA

      Pros

      Good people to work with.

      Cons

      Uncertainty about the direction they wanted to go.

      Advice to Management

      Be up front with your employees

    9. Helpful (4)

      "Very unfriendly company, poor management, salary not competitive"

      Star Star Star Star Star
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Current Employee - Cannot Say in Eatontown, NJ
      Current Employee - Cannot Say in Eatontown, NJ
      Doesn't Recommend

      Pros

      If you live in the area not a bad commute. Other than than not much you can say about the company

      Cons

      not competitive in salary, outdated management thinking, unfriendly work environment, everyone afraid to speak,

      Advice to Management

      look at the people you have working for your company. stop hiring family and friends. promote employees who want to learn and move ahead. Any pay a decent salary so perhaps people that work that can afford to contribute to 401 or health insurance. get rid of upper management that still believe that they are still in the service.

    10. Helpful (6)

      "Not an employee friendly company"

      Star Star Star Star Star
      • Work/Life Balance
      • Career Opportunities
      • Comp & Benefits
      • Senior Management
      Former Employee - Anonymous Employee in Eagan, MN
      Former Employee - Anonymous Employee in Eagan, MN
      Doesn't Recommend

      Pros

      The sales reps can earn a hefty salary.

      Cons

      Lots of micro managing from the President on down, somewhat bigoted, "old boys club" environment and no work/life balance.

      Advice to Management

      Lighten up and allow employees to be creative, stop the bigotry, allow work/life balance and fire your incompetent HR manager.

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