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NASB Financial

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NASB Financial

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NASB Financial Reviews

Updated May 27, 2023

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Found 150 of over 155 reviews
3.2
35% Recommend to a Friend
28% Approve of CEO

Found 152 of over 155 reviews

3.2
35%
Recommend to a Friend
28%
Approve of CEO
NASB Financial CEO, NASB Financial and North American Savings Bank; Chairman, Nor-Am Paul Thomas (no image)
Paul Thomas
14 Ratings

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Commercial Customer Service Representative

What’s the best way to have a lack of compensation and incentive conversation in your department? I went above and beyond for years doing extra work, organizations etc and nothing has been reflected in pay. I thought my 5 year was going to finally show something but it did not. I’ve inquired about pay but it’s gotten nowhere.

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Top Review Highlights by Sentiment

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Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of NASB Financial and is not affected by filters.

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  1. 5.0
    Current Employee

    Good co

    May 27, 2023 - Loan Officer 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great benefits fun people to work with

    Cons

    The recent right sizing due to the current market

    Be the first to find this review helpful
  2. 2.0
    Former Employee, more than 1 year

    Not the Best

    May 15, 2023 - Residential Lending Instructor in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Flexible Work-From-Home arrangement may be possible.

    Cons

    Not very competitive pay - not even close to market value Lack of diversity in executive level leadership Unwilling to consider merit-based raises outside the annual review cycle Poor communication from company leadership Bad decision-making from upper management, leading to massive layoffs Not a forward-thinking company; fired its entire training department

    Continue reading
    3 people found this review helpful

    NASB Financial Response

    Thanks for your review. We are always exploring ways to improve our associate experiences, so we always appreciate constructive feedback. We are proud of our hybrid work model that provides a balance for many employees in regards the flexibility of both working from home and the in-person interaction with employees that yield so many benefits. Also, to help clear up a misconception, NASB continues to have a strong training department.

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  4. 1.0
    Former Employee, more than 3 years

    Very Sad

    May 26, 2023 - Sr Loan Officer in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    The benefits provided by the company are good.

    Cons

    Management at the top was horrible and it trickled down, with a few exceptions.

    Continue reading
    Be the first to find this review helpful
  5. 1.0
    Current Employee, more than 10 years

    It used to be great and now what are we doing?

    Dec 17, 2022 - Sr. Mortgage Consultant in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Working remote has been great. Fellow LO's are great to work with and helpful.

    Cons

    What are we doing here? A once great company over the past few years is now a shell of itself. Great leadership left and it has been downhill since. The market is not good, we all get that, but at least we all use to feel appreciated, respected and it was like a family. We had communication on everything and it felt like there was plan. We have no plan at all and some of the people running it in the ground are getting promoted. What message does that send everyone in the organization. They say they care about the people and culture but they do not. Actions speak much louder than your words. As another colleague said it is a trash environment in which everyone is looking out the door for the next opportunity. You announce layoffs and left people hanging for hours not knowing if they had a job. Tells me all I need to know about our so called leaders now.

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    4 people found this review helpful

    NASB Financial Response

    Communications Manager

    Thanks for sharing your candid review. The current housing market is indeed tough this year, and that has definitely created new challenges in the mortgage industry. It’s especially important now for our employees to feel appreciated during these challenging times, and if you don’t feel that way, we want to hear your feedback. Reach out to your team leader and/or HR representative to share your ideas on ways NASB can improve our communications and how we show appreciation (and we are very grateful for the work and talent of our employees!). The majority of our innovations have been fueled by employee recommendations, and your tenure at NASB would provide valuable insights for us.

  6. 4.0
    Former Employee

    Wonderful People

    Feb 16, 2023 - Collateral Underwriter 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great hiring, supportive culture, management let's you know you are valuable to company

    Cons

    Reactive not proactive management upper management and board of directors

    Continue reading
    1 person found this review helpful
  7. 4.0
    Current Employee, more than 3 years

    50/50

    Jan 9, 2023 - Senior Loan Consultant in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Great commission structure, very little micromanagement. Leads are bountiful, even when the quality suffers, if you put in the hours, the loans are there. Products and pricing are incredible. A lot of freedom to run your business as you see fit. Overall I'd recommend. Pros do outweigh the cons.

    Cons

    Management and operation feels haphazard at times, like they throw things at the wall and hope they stick, repeat this process until they find something that does. Often feels like you're on a roller coaster where you get a severe case of whiplash. Day to day can be frustrating.

    2 people found this review helpful
  8. 5.0
    Former Employee, more than 1 year

    Great place to work

    Mar 1, 2023 - Senior Mortgage Underwriter in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Amazing management team and colleagues.

    Cons

    A lot of recent layoffs

    1 person found this review helpful
  9. 2.0
    Current Employee, more than 1 year

    North American Savings Bank

    Mar 30, 2023 - Senior Credit Analyst in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Employees are great to work with

    Cons

    Poor communication from leadership, as well as clear preferential treatment of certain employees over others.

    Continue reading
    1 person found this review helpful
  10. 1.0
    Current Employee, more than 5 years

    Lacking leadership and Culture is in the trash

    Dec 12, 2022 - Mortgage Loan Officer in Kansas City, MO
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Income potential, although 30% less than in the past.

    Cons

    After the resent restructuring leadership is lacking. Definitely feels like a boys club where some LOs are favored by leadership. Some leaders seem more like micro managers and lack knowledge to be effective in their roles. New upper management moves have most people wondering how we got here. What seems like a series of bad decisions have lead to promotions for some. This is sad after layoffs. It's like they are out of touch and have flushed the great culture we used to have straight down the toilet.

    Continue reading
    4 people found this review helpful

    NASB Financial Response

    Communications Manager

    Thanks for sharing your candid feedback. Restructures in organizations are never easy. There will always be some growing pains as leaders and team members adjust to their new teams, managers, and new processes. However, it’s also important that employees have the tools and resources to successfully navigate and thrive after those changes have been made, and if you don’t feel like those resources are available to you, please reach out to your manager and provide this same candid feedback to them. A company’s culture depends on both leaders' and employees’ engagement, and we appreciate that you care enough about NASB’s culture to share how you feel.

  11. 3.0
    Former Employee

    Room for Improvement

    Feb 16, 2023 - Anonymous Employee 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Department supervisors and managers are willing to step in and help, remote work (hybrid was coming), work/life balance after the 2020 boom was better

    Cons

    Poor communication from the higher ups, laying off an entire department on a group call wasn’t great and felt impersonal, could use more diversity.

    Continue reading
    4 people found this review helpful
Viewing 1 - 10 of 152 Reviews
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NASB Financial Reviews FAQs

NASB Financial has an overall rating of 3.2 out of 5, based on over 155 reviews left anonymously by employees. 35% of employees would recommend working at NASB Financial to a friend and 23% have a positive outlook for the business. This rating has decreased by -15% over the last 12 months.

According to anonymously submitted Glassdoor reviews, NASB Financial employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at NASB Financial. This rating has decreased by -17% over the last 12 months.

35% of NASB Financial employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated NASB Financial 3.5 out of 5 for work life balance, 3.2 for culture and values and 3.0 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at NASB Financial to be benefits, culture, coworkers and the cons to be senior leadership, career development, management.

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Glassdoor has 155 NASB Financial reviews submitted anonymously by NASB Financial employees. Read employee reviews and ratings on Glassdoor to decide if NASB Financial is right for you.