Nicor Reviews | Glassdoor

Nicor Reviews

Updated February 20, 2017
62 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
Rating Trends Rating Trends
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Melvin Williams
1 Rating

62 Employee Reviews

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Pros
  • Good pay, Nice environment, Cafeteria, and lots of hours (in 6 reviews)

  • Great pay and benefits and great people to work with (in 4 reviews)

Cons
  • After the merger with AGL the sense of pride in working for Nicor disappeared (in 5 reviews)

  • Lots of changes, company bought out by AGL of Atlanta (in 3 reviews)

More Pros and Cons

  1. "good place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nicor full-time (More than 8 years)

    Pros

    Good people. fast paced. good ethics and company values. southern company bought out agl resources which can only be an improvement.

    Cons

    red tape makes it difficult to get things done. disparity between agl and nicor incentive plans. lot of good ol boy network in upper management. Best person doesn't always get the job


  2. "Pretty laid back environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Specialist in Naperville, IL
    Current Employee - Customer Care Specialist in Naperville, IL
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Nicor full-time (Less than a year)

    Pros

    Pay is pretty generous...OT is available, mandatory but if you volunteer you'll almost never get forced to work it. Gym in building

    Cons

    If you're no the type that likes being seated in a cubical all day this job isn't for you.


  3. "Great place to work"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Naperville, IL
    Former Employee - Anonymous Employee in Naperville, IL
    Recommends

    Pros

    Lots of room for growth, good internship program, friendly people to work with.

    Cons

    Organization is very large, lots of disparate business units and buildings. This isn't a major downside for some people but for others I could see it being that way.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Short Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    The facility is pretty nice including a cafeteria with pretty good prices and food selection and there is also a gym.

    Cons

    The pay is ok but not nearly enough for the requirements. Also the pay is not comparable to ComEd who has extremely similar duties in the same field.

    Advice to Management

    Teams only have 2-3 meetings per year! More meetings with your team so everyone can stay on same page.


  6. "Nicor Gas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in Harvard, IL
    Former Employee - Customer Care Specialist in Harvard, IL
    Recommends
    Positive Outlook

    I worked at Nicor full-time (More than 5 years)

    Pros

    This company is stable, secure, encourages growth, enhances education, fun, exciting challenges, caring and loving co-workers and lots of overtime.

    Cons

    There's lots of overtime with little to no advance notice when working in the Call Center.

    Advice to Management

    Please encourage more growth through education which will allow for advancement.


  7. "Csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Ok pay good on paper

    Cons

    No home life balance and not a lot of room for career paths


  8. Helpful (1)

    "Poor management"

    Star Star Star Star Star
    Former Employee - Billing Quality Assurance Specialist in Naperville, IL
    Former Employee - Billing Quality Assurance Specialist in Naperville, IL
    Doesn't Recommend

    I worked at Nicor full-time (More than 5 years)

    Pros

    Can't think of any at this time.

    Cons

    Very controlling, no work life balance, don't care about you as a human being.

    Advice to Management

    Supervisor needs to learn people skills and treat people like human beings instead of a number


  9. "csr"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Specialist in West Dundee, IL
    Former Employee - Customer Care Specialist in West Dundee, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Nicor (More than 5 years)

    Pros

    ok for a beginning csr

    Cons

    poor management-always looking for the wrong in people

    Advice to Management

    get real


  10. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Naperville, IL
    Current Employee - Manager in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nicor (More than 3 years)

    Pros

    Co-workers are great and the work is stable.

    Cons

    No growth potential since merger with AGL Resources. Most jobs moving to Atlanta.

    Advice to Management

    ?


  11. "Frustrating"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Naperville, IL
    Current Employee - Customer Service Representative in Naperville, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Nicor full-time (More than 5 years)

    Pros

    Nice work environment as far as the office itself goes, would be nice if a lot of the people in other departments didn't look at customer service as inferior to them.

    Cons

    Verbally abused most of your day as a customer service representative talking to people who blame you for their lack of responsibility.

    Advice to Management

    Take a personal interest instead of hiding behind your computer.



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