Northwest Administrators Reviews | Glassdoor

Northwest Administrators Reviews

Updated August 14, 2017
104 reviews

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2.7
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Chris R. Hughes
58 Ratings

104 Employee Reviews

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Pros
  • Eastlake neighborhood is nice, good pay and benefits, lots of promotion potential (in 6 reviews)

  • Excellent work-life balance, supportive managers, ability to grow within company (in 6 reviews)

Cons
  • Sometimes they threaten to take it away if somebody wears something against the dress code (in 26 reviews)

  • Lack of transparency by upper management (in 14 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (3)

    "Solid"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Northwest Administrators full-time

    Pros

    NWA Is a good place to work. You get two weeks paid time off after one year and four weeks off after five years.

    There is a changing of culture here. Before it used to be old school and you had to wear a tie. Policy has since been eliminated. There is casual Friday's but should be casual everyday if you're not meeting with clients. There is a sweeping change in a management to get younger and it's showing. Great pay, good benefits, holidays paid.

    Cons

    Some old school policies are still in place like no headphones and still required to wear dress pants and dress shirts.

    Advice to Management

    Less micromanagement and more on letting people get their work done.


  2. Helpful (1)

    "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Administrators full-time

    Pros

    Most of the employees are great team players and always Willing to assist.

    Cons

    There are some Management that are unprofessional and controlling.

    Advice to Management

    Always make sure you are respecting your staff and their privacy. You should never reprimand staff out in the open.

  3. "Rude Senior Auditor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    None that I can think of.

    Cons

    Senior Auditor felt as if he was entitled to his position and would treat other staff horribly.

    Advice to Management

    Ask seniors to be patient: new employees cannot be expected to know the in's and out's of the job in the first two months.

    Northwest Administrators Response

    Aug 25, 2017 – HR Generalist

    We are sorry to hear that you had a negative experience during your time with Northwest Administrators. Respect for our employees is paramount to our company culture. As we continue to grow, this... More


  4. "NWA - Seattle"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Administrators full-time

    Pros

    Better than average pay for type of work, full benefits at little cost to the employee, set hours, good vacation allotment, union position.

    Cons

    Commute to Downtown/ Eastlake neighborhood is wearing.


  5. "Company in general"

    StarStarStarStarStar
    • Work/Life Balance
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Northwest Administrators full-time

    Pros

    Great teams in most departments.

    Cons

    Lack of transparency by upper management.

    Advice to Management

    Listen to your staff.


  6. Helpful (3)

    "Culture of Mediocrity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Northwest Administrators full-time (Less than a year)

    Pros

    Stable employment with nearly no chance of being fired.

    Cons

    If the company has a vision, it's a closely guarded secret.
    Drab office environment, few perks.
    Slow to embrace change or technology
    Don't invest in employees
    Negative work environment, depressing place to be
    Company leadership and HR focused on overbearing, prehistoric policies.

    Advice to Management

    Get off cruise control and pay attention to your company.


  7. "Not an exciting place to work, but most places AREN'T"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Seattle, WA
    Former Employee - Manager in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Northwest Administrators full-time (More than a year)

    Pros

    Lot of great staff, very nice office space, dedicated workers

    Cons

    Very formal dress code with no flexability

    Advice to Management

    Loosening up a bit on the dress code by enact a business casual Friday. Make sure the entry level jobs aren't glamorized to applicants. They are disappointed once they figure out what the will REALLY be doing.

  8. Helpful (8)

    "Not Worth (the) Anxiety"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Northwest Administrators full-time (Less than a year)

    Pros

    Okay pay, if you're a salaried employee.

    Cons

    Where do I start?

    The pay is okay if you're part of the union. Better if you're salaried. WAY better. Raises for salaried employees are healthy; raises for union employees are microscopic. Hey - how's the inflated cost of living in Seattle treating ya?
    Benefits are okay, if you don't mind them not knowing when your actual effective date will be. Once you receive your paperwork a week before you're supposed to have it done, you see that medical starts after 4 months for you and kids only. If you want to cover your spouse, that's a 10 month wait. Want dental coverage? 10 months. 10 MONTHS.
    The union, together with NWA, has waived employees' rights to the Seattle Paid Sick and Safe Time that was enacted in 2012 for Seattle employees. But salaried employees get it.
    See a pattern here?
    Just like another review said, there is VAST segregation between bargaining unit and salaried employees, though some of their positions aren't much different.
    Hiring practices are sketchy. Whether you're hired for a decent position depends on who interviews you, not on your experience or competence. Once in the door, promotions are slow. And yet, supervisors and managers come waltzing in the door with little to no experience (and it shows).
    The policies are ridiculous. Just read the other reviews. Dress code - no visible tattoos or piercings (as if that determines your ability and professionalism), no hair color, no capris, no boots with pants (but you can wear them with dresses?)... and it's completely inconsistent. Wear ankle boots on the 2nd or 4th floor and you'll be burned at the stake; but the 3rd floor employees walk around with pink Uggs, stretched lobes (which are also against code), green hair, the whole bit. Show up like that on any other floor and you'll be walked out the door.
    Many employees don't have phones on their desks. Great right? Naw. Noise level is still very high, between loud conversations, complaining, creaky 20 year old chairs, squeaky bathroom doors, you name it. Want relief? You're gonna need a doctor's note for that - and even then it's earbuds only, no music. Like another review said, that policy stemmed from something an employee did 20 YEARS AGO.
    Have kids or family that might need to get ahold of you during the day? Tough luck. It doesn't stop at lack of a desk phone - your cell is to remain in a drawer, purse, locker, on top of Mount Everest, in the bottom of the Abyss... all day. Better hope your kids and/or family don't have any emergencies. Or you're not expecting any calls from doctors, schools, ya know, anything that happens in real life during BUSINESS HOURS or anything else while you're here for 8 hours a day. Or 7.5 if you're a lowlife union employee. Dare to take out your phone and you're written up.
    Of course there are ways around all this. Become one of the favorites, because favoritism is like a plague here. You'll be fine.
    Do I dare talk about parking? Yeah... that part wasn't covered in my interview. Your choices are - pay $100+ for parking in "company" parking, more for surrounding lots, or gamble on finding 2 or 4 hour parking in the nearby neighborhoods. Drive your "beater" or "commuter" though because your car WILL be hit.
    OH, and don't forget to clock out when you're having to move your car several times a day. Just like you have to clock out for lunch and BOTH 15 MINUTE BREAKS. Speaking of clocking out! Your supervisor will allow you to take a personal emergency call on your cell, in the breakroom, with advance notice (huh?).... as long as you CLOCK OUT to do it.
    Training is a WHOLE other can of worms. Stock up on Xanax. That's all I'll say.
    OVERALL - toxic environment. People are miserable and it shows. Don't even try to smile at people in the hallway because it's returned with a scowl. The policies, pay, benefits, and all around environment spell "institution". Morale? What's that??? All they care about is lining the pockets of the greedy CEO. Bottom line.

    Advice to Management

    Improve Training. Improve hiring practices. Improve the pay and benefits. Don't treat union employees like they're unworthy of all of the above. Attend some workshops. Get some LEAN training. And GET WITH THE TIMES.


  9. Helpful (3)

    "NWA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Seattle, WA
    Current Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Northwest Administrators full-time

    Pros

    Good pay, affordable healthcare benefits, unionized, diverse staff, good opportunities for growth, discounts on parking for carpoolers, easy access to public transit, jean Fridays, holiday bonuses

    Cons

    Unstructured training for new hires and for anyone learning something new, favoritism, outdated policies remain out of sheer habit, street parking is a gamble, paid parking can be pricey, the vending machines are often in disrepair, not many affordable lunch options nearby, no free wifi for staff, no opportunities to share parking with absent employees

    Advice to Management

    Ensure the training is revamped, as promised. Treat all employees equally and respectfully. Be upfront about parking challenges prior to hire. Allow music (with headphones) in roles not requiring phone use, noise is a major distraction and this ban is based on something a staff member did over 20 years ago. Also, the option to work from home should be seriously considered or you may lose employees with great skills to companies (e.g., United Health Care, Principal Financial, Amazon) that offer it, as it is the wave of the future.


  10. Helpful (4)

    "Client Service Center Management is Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Las Vegas, NV
    Former Employee - Anonymous Employee in Las Vegas, NV
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Northwest Administrators full-time (Less than a year)

    Pros

    Good pay and good benefits

    Cons

    Terrible management of the Client Service Center.
    High turn over rate for supervisors and management.

    Advice to Management

    Multiple Senior employees have left due to the poor management of the CSC.


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