Northwest Administrators Reviews | Glassdoor

Northwest Administrators Reviews

Updated February 21, 2017
92 reviews

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Full-time Part-time

2.6
Star Star Star Star Star
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Chris R. Hughes
54 Ratings

92 Employee Reviews

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Pros
  • The pay and benefits are decent (in 6 reviews)

  • Eastlake neighborhood is nice, good pay and benefits, lots of promotion potential (in 6 reviews)

Cons
  • Yes, the dress code is conservative, along with very specific rules that can at times seem overbearing (in 23 reviews)

  • upper management is very conservative (in 13 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Good Company To Work For"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accountant in Seattle, WA
    Current Employee - Accountant in Seattle, WA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Northwest Administrators full-time (More than a year)

    Pros

    Excellent work-life balance, supportive managers, ability to grow within company. Many people have been there for their entire careers, which speaks volumes for the company's ability to retain good people. Overall, this is the best company I've ever worked for, and I've been in the workforce for over 30 years. You don't have to sit through pointless meetings or endure team-building. You come to work and do your job. You get recognition for a job well done.

    Cons

    The office is located on Eastlake, which makes the commute a challenge. Some of the people who have worked there a long time are a little resistant to change.

    Advice to Management

    A little more flexibility to the flex-plan benefit would help ease the commute burden.


  2. "Still New"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Northwest Administrators full-time

    Pros

    Great Benefits, 37.5 hour workweek

    Cons

    not challenged enough, creating work for myself


  3. "Good Company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Great views of Seattle!

    Cons

    Hours are strict and the opportunity to move up in the company is limited


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at Northwest Administrators full-time

    Pros

    nice location, near by Starbuck, friendly coworkers, good benefits

    Cons

    The promote employees who are bad examples. A gal was promoted this week who talks bad about other managers, the company all of the time. Complaints have been made to human resources and they don't do anything about except promote her. what a joke. totally favoritism.

    Advice to Management

    anyone who thinks that there are a lot of promotions around here is right and wrong. most of them are employees who have a bargaining unit contract. the others are all based who likes you. This is not a place to build a career.

    Northwest Administrators Response

    Feb 1, 2017 – Communications Specialist

    Thank you for providing this opportunity to share some insight into our internal hiring data and processes. In 2016, we promoted our employees 83 times. 42.2% (35) of these promotions occurred ... More


  6. Helpful (2)

    "Take comfort in the fact that you won't be here forever."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend

    Pros

    I am lucky to have wonderful coworkers to make it bearable and it's easy to move up in position (though you most likely won't actually want to).

    Cons

    This company is completely stuck in the past and unwilling to change. If you have any sense of individuality, expect to be forced to relinquish it. You spend most of your time here, but you aren't even allowed to personalize your desk (you technically can, but it's extremely limited). They view money above their employees. Don't expect anyone to consider your complaints unless you're in management. Zero leniency with attendance. Even if you're only one minute late, you better sprint to your desk to clock in on time. Just an all around stuffy company.

    Northwest Administrators Response

    Jan 24, 2017 – Communications Specialist

    Thank you for taking the time to provide this feedback. I am sorry that you feel as though your complaints have gone unheard. If you, or a coworker, have an idea for a positive change at NWA , the ... More


  7. Helpful (1)

    "First "real" job out of college"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Compliance Auditor in Seattle, WA
    Former Employee - Compliance Auditor in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Northwest Administrators full-time (More than a year)

    Pros

    W/L balance with consistent hours
    Some travel to client sites

    Cons

    Dress code
    Outdated policies
    Low pay
    Minimal upward mobility

    Advice to Management

    Fire everyone and start over


  8. Helpful (10)

    "You don't have to go down with the ship!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Seattle, WA
    Former Employee - Anonymous Employee in Seattle, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Northwest Administrators full-time (More than 3 years)

    Pros

    Positions that don't require a degree. Decent pay. Benefits. Resume builder. Hard to get fired because of union protection and their failings to document insubordination.

    Cons

    Lack of transparency. Lack of training. No flow. Micromanagement. Segregation between salaried employees and bargaining unit employees. Lack of respect for proven valuable employees. Focus on quantity not quality. Subpar systems. Some higher up's have no pension related experience or managerial experience. Failing communication. Morale is the last thing that concerns this company.

    Advice to Management

    1) More focus should be placed on keeping your employees who have a track record of willingness, ability, and the determination to provide top notch service and products. 2) Morale is important. not just $$. Please understand that a little attention to morale allows your employees to better serve you and your participants. 3) Benefits administration is not a course you can obtain on campus. You may be able to study courses that support the cortical nature of the work, however it is your top priority to provide adequate training and follow up/feed back to ensure your employees and management can preform their duties successfully. 3) When hiring managers/supervisors I believe it would serve you well to ask that they have (at least) a familiarity with benefits administration & proven managerial experience. Ideally, I think you would want individuals who have a solid understanding of the benefit plans you administer, but because you continue to under value your current employees many have determined that the stress producing environment is not worth the pay.

    These are all just to name a few. I am certain your thirst for for money rather than desire to provide a quality service to your trustee's, clients, participants, and employees is going to be your eminent demise. Now I'm not able to project when your sinking ship may rest at the bottom of the benefits administration has been pile, but i do know that you can only get a way with less than mediocre service and expect to keep your accounts for so long. Good luck with maintaining your employees, clients, and participants over the next 5 years. Your past is your past, what are you going to do for your future.


  9. Helpful (2)

    "HORRIBLE company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Seattle, WA
    Former Employee - Call Center Representative in Seattle, WA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing good to say about this company.

    Cons

    Unless you like being spoken to like you're a complete idiot every day - do not work for this company! You literally are treated like children from the second you walk thru the door. Their antiquated policies have no flexibility and are absurd at best. Example, no drinks at your desk, unless it's water in a bottle purchased for $10 from the company.

    Advice to Management

    Take a serious look at your policies and management staff, completely incompetent.


  10. Helpful (3)

    "Old school company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Good health and retirement benefits.

    Cons

    Dress code policy, very formal atmosphere.


  11. Helpful (1)

    "claims service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Claims Service Representative in Seattle, WA
    Former Employee - Claims Service Representative in Seattle, WA
    Doesn't Recommend
    Neutral Outlook

    I worked at Northwest Administrators full-time (More than a year)

    Pros

    great pay and benefits. Great location.

    Cons

    high stress environment and no room for error.



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