I worked at PEP Direct full-time (More than 3 years)
The people at PEP Direct were vary good to work for. Their training was very good.
For me there were no cons.
The company is religious about breaks. Everyone is required to take both a break and a lunch. Supervisors are supportive.
There is no guarantee that there will be work. You may be hired for a full time position, but they will regularly call you and tell you there is no work available. For the quota they set, the pay is terrible. However, this is a good data entry job if you are just starting out and can type fast.
Advice to Management
Decrease the number of personnel you currently have, in order to have people working a full time basis. Maybe reduce the shifts to just a first and second, then there will be plenty of work and you aren't messing with a large number of people's source of income.
Your feedback has been sent to the team and we'll look into it.