Jun 30, 2021
Prompt Response
4yHi. Thanks for your response. I'm writing to clear up a few things. I'll start by saying – we're growing very quickly, as you've astutely pointed out. We're working hard to improve in many areas – from technology to communications to more support for our writing coaches. But, not everything can happen overnight. The rest of the team and I are here for you. We're dedicating all of our time to making everything run smoothly. You can reach out to us at any time – brad@prompt.com.
Flexibility. We've never been a traditional 9 to 5 job. We're here to serve our student customers. They're doing the work on nights and weekends. And so are we. We promise to provide essay feedback within 48 hours (2 days). So, our coach policy doesn't allow for scheduling two or more days off in a row without requesting time off. You can request time off two or more weeks in advance. This allows us to set customer expectations and schedule students. Since we strive for a one-to-one relationship (each student works with one coach), we need to know our coach's schedules.
Income guarantee. When we provided the option to transition to part-time W2 from 1099, we included an income guarantee ($18k or $9k – your choice based on the amount of work you desired). We did this to provide you with the confidence work will be available. If work isn't available, we'll make up the difference. But, we also know this is a variable job, but with working hour flexibility within the day and week. Most of our work requires assigning specific students to each coach. We expect our coaches to complete the assigned essays. We don't control when students submit essays as much as we'd like. So, sometimes many essays that are exclusive to you can come in one day with relatively few another day. Our systems work to level the demand some for you. But, we know it can never be perfect. Our goal is to work how students work.
Compensation. We know there are some tasks coaches are increasingly doing (e.g., responding to student questions) that are not compensated directly by the current structure. We have been working out a plan to improve this part. Our goal is to always compensate our coaches for the time spent. If you had reached out, we would have let you know we've been thinking about this and requested your input. You can expect we'll announce something soon.
