RailComm Reviews | Glassdoor

RailComm Reviews

14 reviews

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Full-time Part-time

3.2
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Joe Denny
5 Ratings

14 Employee Reviews

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  1. Helpful (3)

    "Great Company!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director of Human Resources in Rochester, NY
    Current Employee - Director of Human Resources in Rochester, NY
    Recommends
    Positive Outlook

    I have been working at RailComm full-time (More than 10 years)

    Pros

    The highlight of the pros is working with kind, dynamic, hard-working, creative people who are team players. Nothing is ever perfect in the workplace but of the places I have worked, RailComm by far outshines my previous experiences in terms of employee engagement, collaboration, and benefits. Since I am the HR Director, one might think my opinion is biased, but the metrics we keep show our retention rate to be over 90% for employees that have been here for 5 years or longer - well above the industry standard! We must be doing something right! You don’t become #2 in the prestigious list of Rochester’s Top 100 Companies without having something good going on! One of the nation’s top engineering schools is in our backyard and we are the 4th largest recruiter for their co-ops/students. We get the best and the brightest and our co-ops get a place that cares enough to give them relevant, challenging work with mentors, Friday bagel breakfasts, paid days off, and a very competitive salary.

    Cons

    We are a company of 70 employees and our huge growth has forced us to scale. Naturally, the processes are not always perfect. We sell very complex software systems and solutions that support our customers in many ways. Our customers are our priority and at times work may be especially long and difficult and may require extensive travel and late nights. We owe our customers everything and will continue to give them our best solutions. Through our 24/7 automated support service, RailComm’s customers know they will immediately get the support they need from a qualified engineer. Because our support system requires additional work time, both local and non-local for some of our employees, we provide additional premium pay to all of our Project/Application Engineers for any on-call time they work.

    We aren’t perfect by any means, but we do our best. The metrics aren’t biased and neither are the myriad of awards we’ve won! LinkIn with me or call and I’ll be happy to tell you more about RailComm!

    Advice to Management

    You have made great progress; please make sure you continue down the path.


  2. Helpful (3)

    "Not what it's hyped up to be."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engineer in Fairport, NY
    Former Employee - Engineer in Fairport, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at RailComm full-time

    Pros

    Very flexible when it comes to work schedule. If you have appointments they are more than willing to work with you. 100% company sponsored dental and vision is a plus. If in the right department then there is no micro management. Lower level of employees really care about each other. They will try to help you to succeed.

    Cons

    Company will tell you what you want to hear to bring you in. Then once in, their tune changes. There is absolutely no chance in career advancement. Changing someone job title by putting Director in front of it with the same pay is not advancement. There are multiple employees in the same position as they were 5 years ago. Very high retention and anual layoff periods. The only people that stay here longer than 5 years are family members. 20+% of staff are family or married to someone in the company. In the time I worked with the company there was 4 "restructuring" periods in a 12 month window; one of it proved successful. If one of your selling points is pizza lunches and bagel Fridays; then that speaks volumes. Job mentoring and training is non-existent.But there are plenty of railroad certifications that you will never use or noone on the railroad has ever heard of that you'll be forced to take.

    Advice to Management

    Listen to the employees when they speak. Pull your own weight and not pawn your work off to someone else and then take credit for it. Reward your workers with more than more work.

  3. Helpful (3)

    "Need to Respect Employees or Company Won't Last Long"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fairport, NY
    Former Employee - Anonymous Employee in Fairport, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at RailComm full-time

    Pros

    The company is fairly small. There have been bonuses in the past, but not recently. Lower level employees respect each other and work well together, even if management isn't quite there. There are no set sick days so you can go to doctor appointments, etc, without having to take vacation.

    Cons

    Employees are undervalued and the low salaries reflect that. There is not much chance for upward mobility. The QA department has been reduced to only one employee. Management is constantly shifting company goals and priorities. The CEO is never in the office and no one seems to know what he is really doing. A high percentage of employees are related to the CEO, including the Director or HR (wife), all their of children, and his brother-in-law and sister-in-law. You can't trust a portion of management; they are only looking out for themselves. RailComm is no longer on the Rochester Top 100 Companies list.

    Advice to Management

    Your employees are what will make or break RailComm. Treat them with respect or nobody will want to work there. Several have already left and others will follow. When all of their knowledge is gone, RailComm will suffer. Pay good employees a respectable, competitive wage. Don't lie to employees by telling them there are no plans to restructure and then lay off several employees later in the week. Get training on how to effectively run a company.


  4. Helpful (2)

    "My experience at RailComm so far has been excellent."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fairport, NY
    Current Employee - Anonymous Employee in Fairport, NY
    Recommends

    Pros

    Challenging, good benefits, fair, fast paced, great working enviroment., lots of opportunity to learn and freedon to create.

    Cons

    Congested driveway and sometimes hard to find parking spaces. Heating/ cooling in the buildings do not always work well.Seriously, no cons.

    Advice to Management

    Better communication ongoing although the Management is making better efforts to get the word out in company lunches and meetings.Managment is hands on and very approachable.


  5. Helpful (4)

    "RailComm - Reeks of Nepotism"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fairport, NY
    Former Employee - Anonymous Employee in Fairport, NY
    Doesn't Recommend

    Pros

    Compared to other companies worked for RailComm has a better than average benefits package. They pick up the tab for dental and vision plans. Good choice of medical plans.

    Cons

    Environment reeks of nepotism. Too many husband and wife employees (5 pair), many in positions of influence. Too many friends of employees hired. Some, not the best and brightest at their positions.

    Poor communicators. Interdepartmental communications is nearly non-existent.

    Poor sales and marketing. No continuous contact with customers or cultivating client relationships.

    Nearly constantly in react mode.

    Advice to Management

    Hire good people, outsiders, who are not related or married to someone in the company and listen to them. Prove technology works before you sell it. Customers should not be your R&D dept.


  6. Helpful (1)

    "High performers, elite products"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RailComm full-time

    Pros

    RailComm has made some significant changes over the last couple of years, for the better. Renewed focus on innovation, newest products are ahead of the curve. Great environment in the office and a competitive benefits package.

    Cons

    There are no downsides to working at RailComm.

    Advice to Management

    Keep up the great work!


  7. Helpful (6)

    "Company is in trouble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at RailComm full-time

    Pros

    Great health benefits, we can come and go as we please and we help eachother.

    Cons

    No direction, no idea where we are going. Customers are no longer a priority. CEO is absent and does not seem engaged, his attitude is hard to take since some of us work 24/7. Key people have jumped ship and many more are following including me.

    Advice to Management

    Start caring about customers again and give us a raise, it's been years.

  8. Helpful (1)

    "Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at RailComm full-time

    Pros

    Innovative, fun, great people, RailComm is a great place to work. Taking the railroad industry into data analysts, through the internet of things and with clear site of Big Data.

    Cons

    RailComm has customers all over the world and mentally keeping up with the various levels of customer sophistication is a challenge.

    Advice to Management

    Keep up the good work. The direction of the company is exciting, some days feel like we are going to only have to accelerate faster. The CEO below is Joe Forgione, Joe Denny left the company.


  9. "Engineer"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at RailComm full-time

    Pros

    Great Place to Work at.

    Cons

    I am not sure what cons to enter.

    Advice to Management

    -


  10. "Very nepotistic, even with some of the recent changes"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good to learn the remote switching rail industry

    Cons

    Company favors family members over employees with no family members.

    Advice to Management

    Current President is working on making this company internal more fair by hiring non-family members.


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