ReachForce Reviews | Glassdoor

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ReachForce Reviews

Updated October 22, 2017
14 reviews

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3.6
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Bob Riazzi
8 Ratings

14 Employee Reviews

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  1. Helpful (2)

    "QA"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great company, great pay, great innovation.

    Cons

    None. Great place to work.

    Advice to Management

    Keep doing what you're doing.


  2. "Very nice Austin company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at ReachForce full-time (More than a year)

    Pros

    Very likeable team at every level. The CEO is one of the nicest folks in the business. This is a company where everybody obviously enjoys working with each other.

    Cons

    Probably a limited upside as far as growth potential, not really a candidate to be bought out

  3. Helpful (3)

    "Numbers don't lie"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at ReachForce full-time (More than a year)

    Pros

    - some really genuinely nice people on staff
    - the foundational vision of what they are trying to accomplish was revolutionary in 2013 (when they fell out of the media spotlight/stopped marketing for several years, Google their News), if they can get back on track there may be a place for them in MarTech.
    - work/life office demands ensure that you won't feel that you are neglecting your family

    Cons

    - Ask them for their year over year sales numbers, SaaS renewal rates, and employee tunrover rates to evaluate your career potential here.
    - Toxic culture, the values they promote are not uniformly enforced to the detriment of morale.
    - Lack of leadership at the executive level ensures that even when challenges directly impacting morale, sales, marketing are identified, they typically are not addressed (as they would be by most engaged executive teams). The words 'accountability' and 'pivot' are not in their vocabulary.

    ReachForce Response

    Mar 13, 2017 – HR Manager

    Thank you for sharing your experience as an employee of ReachForce. We couldn’t agree more with the fact that we’ve got really genuinely nice people – talented, too! We’ve recently filled key roles... More


  4. Helpful (4)

    "If only pros could outweigh the cons"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Success Manager
    Former Employee - Customer Success Manager
    Doesn't Recommend
    Negative Outlook

    I worked at ReachForce full-time (Less than a year)

    Pros

    - some of the best coworkers you could ask for
    - good benefits
    - good work/life balance
    - flexible, family friendly workplace

    Cons

    - Disorganized, no onboarding, no documentation, no processes, terrible interdepartmental communication
    - The product is inconsistent, and customers are unhappy.
    - morale is terrible
    - I put in my notice and was asked for another week, then let go on the spot the following week. Emotional knee-jerk reaction that hurt the customers in the long run.
    - Management is a mess. Bad apples are not dealt with or given too many chances and it hurts the rest of the organization.

    Advice to Management

    - Cut the loose fat, everyone is disheartened by the exceptions made for certain employees
    - Work on morale. half the company complains on a regular basis that they are unhappy
    - Start putting customers as more of a priority

    ReachForce Response

    Mar 14, 2017 – HR Manager

    Thank you for your feedback and review. It’s great to hear that our employee benefits and flexible working environment were positive for you, our team put a great deal of time and effort into that... More


  5. Helpful (2)

    "Sr Mgr, Client Success"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    Former Employee - Senior Manager
    Former Employee - Senior Manager
    Recommends
    Approves of CEO

    I worked at ReachForce full-time (More than a year)

    Pros

    Fast growth opportunities. Fun work environment and no politics! What? Tis true, 'tis true. Honest, transparent, family oriented.

    Cons

    Innovation is slow. Culture is comfortable but a little "sleepy" compared to other places I've worked. That said, I would trade a great culture for the openness and honesty anytime.


  6. Helpful (3)

    "Good company with challenging work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dev
    Current Employee - Dev
    Recommends
    Positive Outlook

    I have been working at ReachForce full-time (More than 3 years)

    Pros

    Want to grow and see your contributions on the business? Get that here. Company pays well.

    Cons

    Pressure can be high at times. Resources can be slim at time which forces you to get creative.


  7. Helpful (2)

    "Growing company, great people and exciting products"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReachForce full-time (More than 5 years)

    Pros

    Opportunities for growth and career development in every role at the company. Dedicated coworkers who are successful in maintaining balance between focus on results and fun. Really enjoyable work environment. Seasoned leadership team provides coaching/mentoring opportunities for all employees. Employees participate equally in setting quarterly objectives with their manager, providing transparency and data driven feedback channel between employee & manager. Leadership team focused on retaining top talent and committed to engaging employees.

    Cons

    Ambiguity and resource constraints are inherent qualities of any start-up. If you are not comfortable with, or cannot function successfully in an environment where they are present, this is not the company (or type of company) for you. Be prepared to wear multiple hats, regardless of your title.

    Advice to Management

    The company should continue to refine and improve it's onboarding process for new employees and provide more access to training for employees at all levels.

  8. Helpful (4)

    "Such nice people, such a misdirected product and crazy executives."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Austin, TX
    Former Employee - Anonymous Employee in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ReachForce full-time (More than a year)

    Pros

    Thursday all hands meetings align the company, quarterly kickoffs bring everyone on to the company strategy, attentive HR and good benefits.

    Cons

    A particular leader is comically terrible to the extent that ReachForce water cooler conversation often and sadly takes the form of "I don't know how that guy even has a job. What does he even do? Isn't his custom house done yet?" When non-performing, non-strategic, lazy people remain and are continuously retained in executive positions, it does not inspire the right kind of work ethic in the rest of the company nor does it show a value to these contributions or respect.

    Advice to Management

    Lose the dead weight, grow up and act like a software company.


  9. Helpful (3)

    "Good Company for career development and growth!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Austin, TX
    Current Employee - Anonymous Employee in Austin, TX
    Recommends
    Positive Outlook

    I have been working at ReachForce full-time (More than 3 years)

    Pros

    *Dedicated coworkers willing to collaborate and work as a team to accomplish goals.
    *Have been given opportunities for career advancement and growth.
    *Flexible work hours and schedule

    Cons

    *Change is a constant so this would not be a good fit for someone not easily adaptable.
    *Communication from management to the rest of the company could be increased/more consistent

    Advice to Management

    Continue your focus on improving the remote working experience and increase the level of communication within the organization.


  10. Helpful (3)

    "Solid team, growing company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Success in Austin, TX
    Current Employee - Customer Success in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ReachForce full-time (More than a year)

    Pros

    The company is small but growing and gives you the chance to not only make a big difference, but to expand your skill set beyond the skills with which you entered. RF cares about employees and our well-being and quite frankly many in management have made personal sacrifice for the betterment of both the business and employees - not exactly something common nowadays. The company is ripe with opportunity for anyone who can perform. Great team - and fun people to work with.

    Cons

    Small companies sometimes don't have all of the tools and resources that one would like, and sometimes the teams are understaffed and the workload gets intense. I'd rather have that than the opposite though and not know what impact I have at the business and feel I am just wasting time and not growing.

    Advice to Management

    Constantly strive for balance. Take more time with hiring new people into our precious family (even though I know we need to hire fast) ...


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