Robin Powered Reviews

Pros

Robin has a lot of Pros. We have an excellent opportunity to make an impact on the future of work. Our teams are innovating constantly to present ourselves as the centerpiece for the intersectionality of the onsite and remote workplace. Vision: 5 stars Culture: 5 stars Comp: 5 stars Meaningful work: 5 stars Having a voice: 5 stars I could go on and on

Cons

The desire for the product seems to be cyclical. There will be down times for sales but really fruitful seasons as well!

Pros

Robin has some strong leaders that really care about both the product and their teams

Cons

Not all leaders are created equal

Pros

Work from home, decent health benefits, good tools for prospecting, some opportunities for travel.

Cons

A brand that “promotes people over places” certainly does not actually value people. This goes for both employees and customers. Employees who worked so hard to build the brand and stay positive after the first round of layoffs were let go six weeks after the first. Health benefits were canceled the same day people were laid off which left individuals scrambling to cancel important planned health appointments. Many of us are still struggling to file unemployment since Robin has not reported wages for team members in early fall. The poor customers …it’s like leadership got together one day and said, “our product is so different we should charge 3x more than the next competitor” even though there are few differentiators that set them apart. Multiple reps begged leadership to listen to customers questions around an insane pricing structure. We were dismissed and ultimately lost many good quality companies to the competition. This directly impacted sales reps. 1 person out of 7 hit their quota in 2022. Most people made WELL UNDER their OTE. They don’t pay out for multi year agreements or provide quota relief even if contracts are paid upfront in full so don’t bother selling them.

Pros

Coworkers, work/life balance, benefits (prior to removal of many)

Cons

Lack of transparency from leadership. Poor communication. Leadership shows a clear lack of experience with running a company - oftentimes overly optimistic which lead to unexpected extra layoffs. The culture of the company was one of it's greatest pros; however, this took a massive hit with poorly executed layoffs and stress inducing meetings (with little to no explanation).

Pros

- Good work/life balance - For the most part friendly coworkers

Cons

- Unfortunately it's not surprising to see what's unfolded at Robin. For years, the sales team tried to warn Product/Engineering that customers were asking for features that weren't on the roadmap. This was always ignored and the culture was generally that the Product team could do no wrong and they knew better than the customer. Anyone with even a small amount of business acumen should realize how ignorant this is. - The pricing model was completely out of touch and leadership never gave it attention. Management also were hesitant to help reps in deals "I don't like getting on the phone"... goes against what a start up should be and there wasn't much to learn from as a rep. - Executive Team lacked experience and seemed more focused on making things feel like a social club rather than a business that's focused on solving customer problems and driving revenue.

Pros

I spent less than a year working at Robin. For the most part, I loved my experience working for the company. I was a part of a diverse team that worked incredibly hard to bring in new business despite the economic downshift. Every department has incredibly talented people, and questions are always answered quickly and professionally. Robin invested in tools that helped investigate and rehash prospects and provided professional development stipends to help employees grow on their own.

Cons

There is a startling lack of guidance from senior leadership. The sales team was constantly scared and making aimless dials for fear of being fired to hit an arbitrary number that showed "productivity." Regardless of our plead for help from my direct manager, we never had an organic meeting with the people responsible for putting those KPI's in place. Sales always provided valuable customer feedback that was typically ignored. The product is not keeping up with customer demand, and the pricing structure doesn't make sense.

Pros

Tremendous people work at Robin which is why people stay. The culture is truly unique. Most people welcome questions and are very friendly.

Cons

The executive team is full of inexperienced leaders and it shows. There is a denial of product market fit, they avoid having tough conversations, there is lack of development of across all teams, and no formal training. Many employees become complacent because they see others putting in minimal effort and know you can get away with it. If you want to grow in your career, you need to seek outside development. When things are good, you’ll know, and when things are bad, you won’t. Speaking out only puts a target on your back even though it’s encouraged. ***Careful reading the reviews about Robin. They ask people to leave a review within a month of joining … hence all the positive scores.

Pros

People are the best part about the company. Specifically at the individual contributor level. People take pride in and are passionate about the work that they do. There are several opportunities to work cross functionally and learn from the brightest of minds. Solid product but organizations view this software as a "nice-to-have" and not a business requirement. Industry standard perks including: -Health benefits - Unlimited PTO -Work Flexibility -Parental Leave

Cons

Things started to unravel quickly after an org wide restructure combined two roles into one and folks were asked to take on additional responsibilities and a quota with little to no training. Priorities were constantly changing quarter to quarter and unfortunately the product started to move away from what made it successful in the first place despite feedback shared with product. Things got worse when layoffs washed over the tech industry. Understandably Robin had to make a difficult decision and do a round of layoffs. This is where lack of transparency became an issue. Individual contributors had no insight into what executives were thinking. Executives had the opportunity to be transparent many times in weekly town halls but chose to gloss over the realities of the business. Many folks were assured that there would be just one round of layoffs only to learn that there would be just one round of layoffs only to learn that there would be more just six weeks later. The company mission statement is to put people over places but empathy for employees is lacking. Those who were impacted by the layoffs lost health benefits the SAME day that they were let go; shocking considering the implications layoffs can have on one's mental health. Also, folks were required to return their laptops almost immediately, making searching for a job even more difficult and stressful. All in all, it was a great learning experience. The harsh reality is that despite having a once bright company culture, in these conditions, at the end of the day you are a number on a balance sheet.

Pros

Fair pay & benefits, good access to leadership. One of the market leaders in their space. Good people throughout the organization that want you to succeed.

Cons

Companies who historically over-communicate should not ambush employees with layoffs shortly after securing funding "that will cover our expenses for months". They shouldn't tell employees "we are only doing 1 round of layoffs" 6 weeks before the 2nd round.

Pros

Some of the pros was the benefits of the company. Little things here and there and they were very awesome about meeting the team in person and really just overall the company was great with benefits. The team was great to work with.

Cons

I was only there for 2 months (still in training) and then got a call from my manager and said that "it was not working out." We set things to improve on and I was improving, but just like that they asked me to "step away" and avoid the performance review plan. There was a lot going on at the time when I joined and called my manager for some advice and rant a little bit about some little things here and there, but just wanted to get things off my chest. Thought it went well and thought it was alright to do, but next week got a call saying, "its not working out". I was shocked. I wanted to stay because I enjoyed the work and tasks, but they asked me to "step away".