STAR Financial Group Reviews | Glassdoor

STAR Financial Group Reviews

Updated March 28, 2017
19 reviews

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Full-time Part-time

3.0
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Tom Marcuccilli
11 Ratings

19 Employee Reviews

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  1. Helpful (3)

    "STAR is a great place to work that honestly cares about your growth as an individual"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Wayne, IN
    Current Employee - Anonymous Employee in Fort Wayne, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at STAR Financial Group full-time (More than 3 years)

    Pros

    STAR offers very competitive wages along with a yearly bonus based on how well the company does each year. STAR also offers an ESOP plan to all employees and is willing to pay for your continuing education. Outside of pay and benefits, the management team truly cares about their employees and their growth. If you don't do well in this environment you simply are not taking advantage of everything that is being offered.

    Cons

    STAR is a family business, because of this if you have aspirations of becoming CEO STAR probably isn't the place for you. STAR is also located in Fort Wayne which is a VERY affordable place to live but not a fun place to live.

    Advice to Management

    Keep growing, you've got a great thing going but in the banking industry you can not tread water for long without losing out to competition.


  2. "Bank"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Indianapolis, IN
    Former Employee - Anonymous Employee in Indianapolis, IN
    Doesn't Recommend
    Neutral Outlook

    I worked at STAR Financial Group full-time

    Pros

    Lots of work, open communications, implementation of new processes.

    Cons

    Benefits, cut throat atmosphere, assumptions made that are inaccurate.

    Advice to Management

    Your Indy HR staff is good at telling you lies and you tend to believe it. Too bad as you lost an incredibly good employee over it.


  3. "Are you a relative? You are hired/promoted!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Center in Fort Wayne, IN
    Former Employee - Operations Center in Fort Wayne, IN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at STAR Financial Group full-time (More than 5 years)

    Pros

    Who doesn't love banking hours? That's the only real pro to working at STAR and you can get the same hours at a hundred different places. If you like to wear jeans, and can tolerate a culture of fear, the operations center may work for you.

    Cons

    Compensation is very low. There is absolutely no room for advancement and employees are not held accountable for their own actions. Employees who do not produce are moved to a different area rather than being reprimanded or fired. More than once poorly performing employees were selected for promotions while employees with a great track record were not considered. . Results do not matter. It's all about personal connections. If you are family, or a close "friend" of a family member, you can do pretty much whatever you want with no consequences. If you are outside the circle of trust LOOK OUT because your job may be eliminated tomorrow with no warning. There is a culture of fear and management does not lead by example. Training is iffy at best and new training manager does not seem to care at all about her job.

    Advice to Management

    Get over yourself. Lead by example instead of laughing about how funny it is that people are scared for their jobs. Understand that fear is not a feeling people want while working. Hold employees accountable for their actions and results. Consider cutting out a few of the numerous executive level positions so that front line staff (the most important position in the entire company) can work full time hours and be paid well. Without good front line staff you will drive customers away. Be honest with your employees instead of covering things up and hiding secrets. Most of all: treat others as you would like to be treated instead of treating others the way you think your position allows.


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  5. "Great Stepping Stone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Mortgage in Fort Wayne, IN
    Current Employee - Mortgage in Fort Wayne, IN
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at STAR Financial Group full-time (More than 10 years)

    Pros

    The people who make up the operations area of this company are some of the most fantastic people you can find. Without them this company would not be worth putting one toe in the door. The company is able to recognize when changes are needed to keep up in the industry. It is a relatively small company that's run by family. Each department varies with flexibility however for the most part the mgmt seems empathetic to you having a life outside of work. I believe it's been 14 years since the company made the move to Fort Wayne, IN and they are now beginning to recognize the importance of investing in their support personnel.

    Cons

    Seriously underpaid compared to the market. Have lost many very talented people in the back office due to their inability to compete with the salaries of their competitors. HR is almost non existent. They are terrible at recruiting new sales people so this puts a damper on volume then morale in the back office. I don't understand why but there is a lack of accountability here. Instead of getting rid of people who are not showing improvement or initiative in their position, they just simply transfer them to another area so they don't have to "deal" with it. The opposite side of the coin, there is very little room for advancement unless of course you are family. Every year I get asked where I want to be and what I would like to do in the next five years, but it doesn't seem like that will ever happen and mgmt seems OK with that. System changes are terrible here, it honestly seems like they test for about a week then cut off old systems all together without any integration period. During the first year it seems like no one has any idea whats going on and because of this they never really use the systems they currently have to their fullest. This is frustrating and almost a waste of money. Vacation time is good here, however you have to accrue 4.62 hours each pay period and they don't allow you to borrow from future pays so you find the majority of people have to squeeze their vacation into the 3rd and 4th quarters of the year. This would be fine but the company restricts vacation in those months because of the holidays and the popularity of those days.

    Advice to Management

    Work harder at recruiting so the company can grow at a faster pace.
    Make it worth while for the employee to stay with the company by staying competitive with salary. If you're requiring a degree for the position make sure to compensate them enough as to not insult them.
    Require more accountability from your employees. Then if they're not showing improvement DO SOMETHING.
    Spend more time team building instead of boring monthly status updates. Don't tell me where we're at, tell me where we're going.
    Stay positive.
    Change mto accrual so that it allows employees to take their mandatory five consecutive days anytime throughout the year not just in the 3rd and 4th quarters so long as they want paid for it.


  6. "STAR Financial Group's motto should be keep it in the family"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Department in Marion, IN
    Former Employee - Support Department in Marion, IN
    Doesn't Recommend
    Disapproves of CEO

    I worked at STAR Financial Group full-time (More than 10 years)

    Pros

    At one point in time STAR was a great place to work. They were family oriented, and were truly a community Bank.

    Cons

    They now have no loyalty to long time employees, and are constantly looking for any excuse to get rid of the long term employee in a way to cut costs. The work atmosphere is horrible. Everyone is looking around trying to figure out who will be gone next.

    The pay is not competitive with other banks.

    The only feedback an employee receives from management is negative.

    If a person is wanting to be able to work their way up the ladder, go some place else. The only way to work your way into management is to be a family member, or to marry one.

    Advice to Management

    My advice would be to either retire or sell the bank. Contrary to what you think, you are not better than the front line employee. The front line is the face of the company is the front line teller and customer service representatives.


  7. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Marion, IN
    Former Employee - Branch Manager in Marion, IN
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at STAR Financial Group full-time (More than 10 years)

    Pros

    A small town community bank, who deeply cares about employees and clients alike. They use top of the line technologies in their systems to provide overall best experience for employees and clients. Recently revamped their product sales/referral incentive program which is much improved from its predecessor.

    Cons

    Frequently makes changes to make them appear like one of the "Big Banks" while still serving small Indiana communities. Often times, the changes occur more frequently than many employees can keep up with, and its even harder for the clients to keep up with the changes, especially high dollar elderly clients, which results in constant threats for them to move their accounts to another financial institution.
    STAR is a great overall place to work, but that is offset by their willingness to pay competitively.


  8. "Not a company who truly cares about their employees"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Branch Manager in Fort Wayne, IN
    Former Employee - Branch Manager in Fort Wayne, IN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at STAR Financial Group full-time (More than 3 years)

    Pros

    Decent hours, made good contacts

    Cons

    VERY low pay scale and not much support when needed


  9. "Great experience, great people."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Former Employee - Anonymous Employee in Fort Wayne, IN
    Recommends

    Pros

    The people are great, environment is great. Lots of opportunities for growth and development, good chance of promotion I'd say if you are ambitious and want to learn as much as possible. Banking hours are fantastic. This is a community bank so I think they care more than the Big Guys, national chains. When I worked there they had a nice benefits package.

    Cons

    There are alot of levels of management, can cause communication problems. The pay is on the low end of the market, but I think they try to be a great place to work to make up for it. Not alot of cons, really.

    Advice to Management

    Can't think of anything. As far as work environments go, it's hard to complain about this place.


  10. "STAR Financial is rock in the storm"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Support Analyst in Fort Wayne, IN
    Current Employee - Support Analyst in Fort Wayne, IN
    Recommends
    Approves of CEO

    Pros

    STAR is a financial strong institution. That isn't common in the banking industry right now. At an executive level they have made smart decisions that have put them on top in the community banking sector. They are poised for growth long-term. While they are frugal they will invest in areas that make good sense.

    Cons

    Their version of market equivalent compensation is completely unbelievable. It is fine to say this is what we are going to pay and leave it at that but please don't insult us by saying this is comparable. People chose to work at STAR because of the experience and reputation of the company.

    Advice to Management

    STAR has some excellent core values. Please expand more on how we as employees can help STAR to build on those values.


  11. "STAR is a great community-type bank, but still big enough to meet all of the customers needs!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Personal Banker in Fort Wayne, IN
    Current Employee - Personal Banker in Fort Wayne, IN

    Pros

    STAR is really dedicated to making sure it's employees get time off when needed!

    Cons

    STAR is still a bit on the operational side of things, rather than customer oriented. Operations seems to make a lot of bottlenecks for the frontline personnal to do their jobs as well as they would like. Communication from upper management/operations department is not done in a timely manner. Most changes are communicated within days, rather than giving some time. Also, frontline employees do not have any say in changes, a lot of issues could be eliminated with the consultation of frontline employees

    Advice to Management

    STAR needs to be a little more in line with the rest of the industries comparable salaries. Promotions are not compensated well.



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