Service Management Systems Reviews | Glassdoor

Service Management Systems Reviews

Updated July 14, 2017
11 reviews

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  1. "Great small company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Manager in Lafayette, LA
    Current Employee - Operations Manager in Lafayette, LA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Service Management Systems full-time (More than a year)

    Pros

    Great company, doesn't overwhelm you with paperwork, understands work/life balance.

    Cons

    Training resources for hourly employees. Videos/training material outdated and irrelevant


  2. "Supervisor/ Housekeeper"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping Supervisor in Federal Way, WA
    Former Employee - Housekeeping Supervisor in Federal Way, WA
    Doesn't Recommend
    Negative Outlook

    I worked at Service Management Systems full-time (More than a year)

    Pros

    Flexible Hours, Good Management

    Cons

    Low Salary, Little Advancement, No Benefits even for supervisor positions, Constantly Understaffed

  3. "A company who do not appreciate their employees"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Maintenance Technician in Altoona, PA
    Current Employee - Maintenance Technician in Altoona, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Service Management Systems full-time (More than a year)

    Pros

    If I could think of any pros I would put them here. Alas I can not. Need better management.

    Cons

    A company that sees its employees as a number not a person. Low pay bad benefits very little chance for advancement.

    Advice to Management

    Look out for and appreciate the little people.


  4. "Housekeeping"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in Decatur, GA
    Former Employee - Housekeeping in Decatur, GA

    I worked at Service Management Systems (More than 3 years)

    Pros

    Constance hours. The work was steady.

    Cons

    For me they dropped my pay without an explanation.


  5. "Facility Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FACILITY MANAGER/HUMAN RESOURCES in Snellville, GA
    Former Employee - FACILITY MANAGER/HUMAN RESOURCES in Snellville, GA
    Doesn't Recommend
    Negative Outlook

    I worked at Service Management Systems (Less than a year)

    Pros

    there are none, they don't care

    Cons

    Management sucks, and they don't listen

    Advice to Management

    Give more training, act like you care.


  6. "Good company that had great employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Housekeeping in Broomfield, CO
    Former Employee - Housekeeping in Broomfield, CO
    Recommends
    Positive Outlook

    I worked at Service Management Systems full-time (Less than a year)

    Pros

    Co-workers was great. Managers was friendly and felt welcome to talk to and lots of friendliness. Everyone was nice and it was familylike and very welcome. The manager was helpful and chat to.

    Cons

    Work 6days/week. The hours are specific.

    Advice to Management

    Need more people hire. There need to be more flexiiblity.


  7. "Overall great employer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Myrtle Beach, SC
    Former Employee - Assistant Manager in Myrtle Beach, SC
    Recommends
    Positive Outlook

    I worked at Service Management Systems full-time (More than 5 years)

    Pros

    Training is one of the primary characteristic of this employer. Every Manager gets trained in HR issues, policies. This employer has a great palette of learning tools, all it takes is to want to learn.

    Cons

    Not that I know of.

    Advice to Management

    Keep up the good job, get a little bit more involved with the client.

  8. "Awesome Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Facility Manager in El Paso, TX
    Former Employee - Facility Manager in El Paso, TX
    Recommends

    Pros

    I was always treated fairly and with respect. They try very hard to to make sure you know how important you are to the company and are very flexible with you on family time. The President of the company has like 10 kids so he can relate. SMS is also very well regarded in the industry for their honesty and integrity. Now that is saying something.

    Cons

    It is hard work. You must be a hands on Manager. This is only a con to some people:) Also the salaries are not the best but the profit margin in this industry is very low.

    Advice to Management

    Keep doing what you are doing and continue the passion for your employees and for the customer and you all will continue to be successful!


  9. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Service Management Systems full-time (More than 3 years)

    Pros

    Good company to work for..

    Cons

    Slow evaluation.. Employees need to be evaluated to know their strengths and weaknesses


  10. "Mislead contract"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Contractor - Anonymous Contractor
    Former Contractor - Anonymous Contractor
    Doesn't Recommend
    Negative Outlook

    I worked at Service Management Systems as a contractor

    Pros

    I enjoyed working with the organizations that SMS was contracted with. The contracted companies always showed me respect and very helpful.

    Cons

    SMS has vague contract and bids the contract low which lessens the quality of work that is expected from the customer.