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      SharpSpring

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      SharpSpring reviews

      4.0

      79% would recommend to a friend

      (119 total reviews)

      Rick Carlson

      71% approve of CEO

      69% positive business outlook

      Ratings by category

      4.2

      Culture & values

      4.2

      Diversity & inclusion

      4.2

      Work/Life balance

      4.0

      Career opportunities

      3.9

      Compensation and benefits

      3.6

      Senior management

      SharpSpring has an employee rating of 4.0 out of 5 stars, based on 119 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SharpSpring employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      119 reviews
      1.0
      Mar 29, 2019

      Would not recommend

      Client services and support specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are some great people that work for this company.

      Cons

      There are some really great people that work here. In fact, I've made some really good friends at SharpSpring. That, unfortunately, is the only Pro to working here. Sadly, the company is dictated by a CEO that does not care about the people who work for him. In fact, the only things that the CEO cares about are sales and his sales team (Director of Partnerships as they are called here). If you continue on reading the posted reviews, you will read many positive ones, which I can guarantee you are mostly written by his sales team. However, I promise you that if you had the chance to ask employees to answer in 100% confidentiality (as I have done) how they view working here, the results would align more closely with my review. I will speak more closely on the Client Services side which consists of Support Technicians, Professional Services, Training, and the now defunct Onboarding Team. If you were to join either of the above mentioned teams you would sign on not being fully aware of your compensation plan. To elaborate SharpSpring pays client services a large portion of their pay on what they call a "bonus" plan. However, it is not uncommon for a new hire to either 1) not be given the actual details of the bonuses or 2) have the bonus plan change shortly after you sign on (there's the tiny disclaimer on your paperwork that says they can change it at any time). Regardless, the bonus is not a true bonus. Definition of a bonus: an amount of money added to wages on a seasonal basis, especially as a reward for good performance. SharpSpring's so called bonus system is based on the same metrics that are used to measure your performance as well as compare you against members of the team. So basically, if you are not earning a bonus, then in SharpSpring's eyes that means you are not doing well and are a low performer. The bonus structure here is also designed for you to lose said award money if you do not meet those certain metrics. Most of the metrics you are aiming for are almost entirely not under your control. For example, attrition rates. In addition, there's really no employee training once you come aboard. You're pretty much are thrown to the wolves and it's see how you do type of deal. When you're new, the information can be difficult to grasp and this just shows the lack of commitment to helping employees succeed. You can believe that the Client Services side is a huge revolving door. I encourage you to take a screenshot of the meet our team page of on the SharpSpring website and come back and do that same thing in 2 months and see the new and missing faces. Sr. Management also does nothing to listen to their subordinates. They will take your feedback with a smiling face and then nothing will happen. In my honest opinion, its because any feedback they actually do try to work with gets stuffed down from their own management i.e Rick the CEO. Now onto the SharpSpring application itself. As a member of Client Services you will be working closely with the application and the users of the application on a regular basis. Wow, get ready for the biggest headache of your life. The application is built on a foundation of sloppy code. These are not just my words but words used by many of the developers, both current and former. Just wait and see how 90% of your day will be troubleshooting customer requests not because they genuinely have a question, but because the application is so unintuitive or broken half of the time. I forgot to mention, the sales team has a Slack channel called "demo-killers" so that when they are seamlessly showing off there scripted demo to prospective customers they can be sure not to ruin it by showing the true bugs of the application. The Product and Development Team, dictated by the CEO, continuously launch out new features with half decent code just to do what? MAKE SALES. As a result, you will be taking the blunt force of the customer complaints. This all sounds so harsh writing it down but its the truth and sometimes the truth sucks. SharpSpring has built an illusion in the city of Gainesville that the whole company is so happy and great while truly they hide behind their social buzz events, free bi weekly lunches, and football tailgates and claim that to have great culture. Real culture is caring about your employees, helping to improve the application by actively soliciting feedback and doing something with it, and also not lying to your customers about everything. The CEO has literally been quoted saying "we do a real good job of selling our customers the dream of SharpSpring...". To be honest I could continue writing but I hope you get the point. If you choose to work here I wish you the best of luck and hopefully you have a better experience than most (or apply for a sales position i.e Director of Partnerships) Good luck.

      1.0
      Jan 26, 2019

      Nope Nope Nope

      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      New office Free lunches occasionally Good resume booster

      Cons

      If you want the bottom line on how engineering culture is, read on. Although the company sells software, the CEO views engineering as a bill or cost-of-doing-business rather than a partner at the table. The rest of the culture "blossoms" from there. Your performance is measured on how many points you can close, and that is the final word. If you can't close X amount of points per week, you get put on watch. If you don't improve, you're shown the door. This culture encourages average engineers to learn how to game the system to look good, and good engineers are managed out of the company or flat out leave to work for companies that will value them. Outside of engineering, it's hit or miss. The farther down the food-chain you work, the more likely you are to enjoy your job. Once you have ideas of moving up in the ranks, you better get in with the Good Ol' Boys club or you don't stand a chance. If you think your creativity or hard-work will be rewarded, think again! The ones who get promoted are in fact the ones who are skilled in "appearing valuable". Instead of solving problems for the customer, they create arbitrary problems and solve those instead, making it appear as if they are necessary. Eventually they find a nice spot in the company where they can sit in an office and watch Twitch streams all day, spend a few hours a week "grooming the backlog" and yell at people who aren't closing enough points.

      1.0
      Dec 5, 2018

      Startup Gone Corporate

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Get to work with a lot of smart and talented people. -Flexible work/life balance. -The pay and benefits are good for the Gainesville area. -With the quick growth, there is room for movement within the company. I'm going to elaborate further below.

      Cons

      I'm going to start this section with 2 definitions that really encompass what it takes to succeed at SharpSpring. yes-man (noun)- : a person who agrees with everything that is said especially : one who endorses or supports without criticism every opinion or proposal of an associate or superior. cronyism (noun)- : the situation in which someone important gives jobs to friends rather than to independent people who have the necessary skills and experience. Growth and protection are available to those who fall under one of the above definitions. Double bonus if you're both. This leads to the hiring and promotion of individuals who are grossly inexperienced in the roles they are taking. It also creates an environment where those individuals need to justify their position by micro-managing every task instead of trusting those under them. In the end, developing a negative/resentful environment, where providing a constructive opinion or differing solution will see you ostracized, and often labeled as "Combative". This is done because these individuals need to fiercely defend their decisions as if being wrong would invalidate the decision to promote them in the first place. This type of behavior is even echoed from the CEO himself. Who, despite being detached from the product and customer base, is often seen spending his day doing things ranging from making arbitrary product demands to proof reading help articles and blogs. These ideas aren't innovative or backed by product insight, but typically pulled from whatever *Unnamed major competitor* is doing. This has allowed him to drive out some of the most talented individuals the company has ever seen because they have the experience and foresight to recognize that this type of product management is destructive. Lastly, the Culture. If the above items weren't enough, the individuals responsible for maintaining the culture are not truly part of it. Often absent from the very events that they create - They've slowly lost touch with what it is to have a great company culture. Having catered lunches and a pingpong table is not culture. Culture is having employees that feel valued and empowered, and are able feel a sense of worth and accomplishment from their work.

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      Glassdoor has 140 SharpSpring reviews submitted anonymously by SharpSpring employees. Read employee reviews and ratings on Glassdoor to decide if SharpSpring is right for you.