Shaw Direct Reviews | Glassdoor

Shaw Direct Reviews

Updated June 16, 2017
55 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Approve of CEO
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Brad Shaw
2 Ratings

55 Employee Reviews

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Pros
  • Good corporate culture, great benefits (in 9 reviews)

  • Great work environment, great people and a lot of growth opportunity (in 5 reviews)

Cons
  • the manager comes and shake hands of the call center workers on days when JK from montreal is in office otherwise he is non existant (in 5 reviews)

  • But keep your eye on your lunch and not on the 21 year old next to you (in 2 reviews)

More Pros and Cons

  1. "clerk"

    Star Star Star Star Star
    Former Employee - Clerk in A T Martinez Colonia, TX
    Former Employee - Clerk in A T Martinez Colonia, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    good pay, fair atmosphere, freindly co-worker.

    Cons

    long hours, high demanding physicaly

    Advice to Management

    Have more communications with employees.


  2. "they are just crap"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Ontario, CA
    Current Employee - Anonymous Employee in Ontario, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    there are no pros theay are crab

    Cons

    everything about them is crap

    Advice to Management

    poor management u guys are all jokes

  3. "Technical services representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Calgary, AB (Canada)
    Former Employee - Technical Support Representative in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Direct full-time (More than 3 years)

    Pros

    Great environment to work and thrive, if you want to move up, make isure known and show your skill sets in encouraged

    Cons

    Positive minded is a must. Contact centre culture no matter where can get you down if you don't keep your eye on long term goals

    Advice to Management

    Not too much, encourage greater dialogue is all I can suggest.


  4. "Supervisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Supervisor
    Current Employee - Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Shaw Direct full-time

    Pros

    Good Salary, great work environment, great people, good bonus structure, possibility of advancement and new challenges as the companies is always adapting to the market and new techs

    Cons

    Very lean companie so a big workload for the leaders especially when it come to the amour of information they have to manage.

    Advice to Management

    At Shaw a true problem for leaders is the overwhelming amount of emails and information thrown at them. 200+ emails a day. That<s a wait of your leaders time and of their high salary.


  5. "*hole"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Advisor in Mississauga, ON (Canada)
    Current Employee - Customer Advisor in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Shaw Direct full-time (Less than a year)

    Pros

    Decent but not comprehensive benefits

    Cons

    The worst managers and management team. Policies change on a dime, do not care about employees, do their best to get agent turnover as high as possible to avoid people sticking around. You can look at getting hired and fired in less than a year. Strictly survival job. Customers and employees are leaving.

    Advice to Management

    Care about your people and not just yourself


  6. Helpful (2)

    "Supervisor"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Former Employee - Anonymous Employee in Mississauga, ON (Canada)
    Doesn't Recommend
    Negative Outlook

    I worked at Shaw Direct full-time

    Pros

    Benefits, salary, $40 per new activation, $1.00 for adding email.

    Cons

    spanish supervisor, gives written warning, no appreciation, no motivation, does't care about employee, already 3 people left under his supervision.

    Advice to Management

    3 people already left under his supervision. this 3 are amazing agents, you should fire this spanish supervisor.


  7. "Working at Shaw Direct is conducive to external career goals and field of study"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Mississauga, ON (Canada)
    Current Employee - Customer Service Representative in Mississauga, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Shaw Direct part-time (More than 3 years)

    Pros

    If you are part-time employee they will build your work scheduled around your school schedule. Quarterly bonus, employee corporate discounts

    Cons

    Little to no promotion or career growth there is some/little movement laterally, too many unqualified supervisors, high turnover, no proactive solutions towards employee retention

    Advice to Management

    As much energy and time you put into customer focus try giving the same to employee engagement

  8. "Salary"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - CCSR in Calgary, AB (Canada)
    Former Employee - CCSR in Calgary, AB (Canada)
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Shaw Direct full-time (More than 10 years)

    Pros

    Great place to work, salary and Bonus ore the perks

    Cons

    Too many Supervisors and procedures

    Advice to Management

    Focus on personal Circumstances for employees


  9. "Salaire"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Montreal, QC (Canada)
    Current Employee - Anonymous Employee in Montreal, QC (Canada)

    Pros

    Very good coverage and uncapped comissions

    Cons

    Could work night shifts and weekends


  10. "Customer Advisor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Care Support in Montreal, QC (Canada)
    Current Employee - Customer Care Support in Montreal, QC (Canada)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Shaw Direct part-time

    Pros

    Good salary if you take your calls efficiently ( and hence rack up hundreds about hundreds of micro-commissions, it is easily thinkable to get 3 to 7$ commission depending on weeks). People are friendly as a rule of thumb. Location is good ( subject to chance with natural degradation). Natural progression to a leadership role as you learn a lot ( National support line, people who help you with policies and the system), but takes a bit long and isn't really worth it cash wise. It's a good stepping stone job OR advancement job if you're friendly and are lucky. Benefits are decent. At Shaw D you can do whatever you want as long as you think it's good for business, I've given 300+ credits in the past and future, nobody checked them or contested them, though they pretend it matters, it's easy to get by whilst being mediocre. If you're mediocre this is a great place to understand your role and the system whilst offering nothing above and beyond. You can dress sloppy, very sloppy, ghetto even. Teamchat atmosphere has a banterish experience and is fun to read along the day, the managers read it but i've literally had half my team talk about highly inappropriate matter without punishment ( don't be sexist, homophobic or racist in chat though)

    Overall long term or short term, for someone starting out their career, ShawD is a good bet. PRO TIP: When you initially get hired you need to negotiate, they won't let you afterwards.

    Cons

    Stingy customers ( Owns 5 million dollar house but haggles you for 5$ a month, real story) and dealing with very old customers ( Especially if you are a bilingual customer the french customer are VERY hard to understand). Management literally married to one another and hires from outside a bit more than I like.
    Because of the commission based structure, you may find yourself at a point where you can't change position because you perform too well in your position and would be taking a pay-cut. Troubleshooting is a mini-nightmare as your customers are of a median age of 62( guessing). Shaw Direct is a sinking ship, the yearly goal has been for a long time to not lose customers, or lose less customers. They only expect to gain customers in 2018. Schedule is seniority based, if you don't like midnight shifts... Good luck. Also good luck on getting week ends. Policies are confusing but you get to bypass all of that as there is 0 supervision. Culture of recognition is too tong and cheek for me ( literally they beg you to recognize other peoples efforts on an internal website). Final con is they have employees who can't be bothered to proofread or structure their glassdoor reviews.

    IF THEY PROMISE YOU A FUTURE PROMOTION TO STAY IN YOUR ROLE LONGER, IGNORE THE PROMISE.

    Advice to Management

    Stop lying about promotions, I've many different people that have been lied to.


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