Shift4 reviews

Slow takeover of a company they bought, didn't feel like they cared about our customers or us. Forced a large price increase, internal reworkings, 2 rounds of lay-offs across all companies, which the first one made me not trust them after they kicked a bunch of people from their jobs, was hit by the second lay-off after promises from higher-ups that there wouldn't be any, and HR was speaking about new benefits and more pay for months before that, leadership seems disconnected from their employees. Otherwise, not a great experience with them.

Executive leadership often seemed disconnected from the realities of running the business, with limited visibility into team capacity and the long-term impact that repeated layoffs had on product quality, customer experience, and operational effectiveness. Many managers and directors were strong technical contributors but lacked the people leadership skills needed to build and support high-performing teams. My experience included frequent micromanagement, unrealistic expectations, public criticism, and a tendency to assign blame rather than encourage collaboration. This created a culture of low morale and made it difficult for employees to do their best work.