Spectrum Reviews

Cons

The work can be challenging, if you don’t like getting dirty, this isn’t for you

Cons

Strict on dress code and professional appearance

Cons

Attendance during training is very strict, and policy is NOT clearly stated in the attendance section of the handbook (also not explained clearly by HR during orientation). I have a toddler son who every time he gets sick, I get anxiety because I have to use sick time to stay home with him, as he cannot go to daycare sick. I have a great supervisor who gives advice on what helped him when he was in my shoes, which is nice.

Cons

Customer Service Challenges: Working in customer service roles can be demanding, as dealing with customer complaints and issues can be stressful at times. Competitive Industry: The telecommunications industry is highly competitive, which can create pressure to meet targets and perform consistently. Technological Changes: The rapid evolution of technology in the telecommunications field may require employees to adapt to new tools and systems frequently. Shift Work: Some positions at Spectrum may involve shift work or irregular hours, which can impact work-life balance. Limited Location Options: The availability of Spectrum jobs may be concentrated in specific geographic areas, limiting options for those who prefer or need to work in other regions.

Cons

Not enough time to invest all of this beautiful pay check!!!

Cons

1. Impossible to get time off if you don’t request it 6 months in advance. 2. Horrible schedule. They say you can do “different shift bids” but I’ve been working every Saturday for almost two years. 3. Essentially doing the job of 4 different departments…. Ie (Internet, cable, billing, and sales.) I say sales because if a customer wants to change their package you have to explain what’s included and what the new cost will be so pretty much like a sales person on top of the other duties. 3. Micromanaged to the finest. Everything you do is tracked even if your mic is muted the system is still listening and grading your call. If you are in the bathroom for more than 5 minutes you will get a message from your supervisor asking if you are “okay”. 4. Training is dismal at best. What is taught in class is not what it is like on the floor. Call the lead line for assistance and you are lucky if you get someone who will help you. 5. Back go back calls. They will say something if you take a 1 minute break in between calls. 6. Customers can be abusive, entitled, and insanely rude. I should have added “therapy department” to round out a list of 5 departments above.

Cons

The amount of crap you have to take from customers is not worth it. On top of this, you are basically chained to your desk for 8 hours, unable to even go to the bathroom without the possibility of being coached. You are micromanaged almost to death, there is no autonomy, and the only real human interaction you get daily is from the customers. Forget making friends at work. Even if you do make a friend, you never have time to talk to them. Very isolating. The employee turnover is insane. After working here for almost 2 years, out of a training class of about 40, there are only about 3 or 4 of us left. They will tell you on day one that there are opportunities for growth, but the metrics are set up in a such a way that to even advance to rep 2 from rep 1 could take years. They did away with customer satisfaction surveys and replaced it with an AI that monitors your calls, which is a completely arbitrary metric that is completely outside of your control. You also take abuse constantly, which also hits your metrics. The vast majority of calls are from senior citizens who have no idea how to work their smart TVs, but don't know the difference between their own personal equipment and Spectrum's equipment and get testy with you if you are unable to help them. Do yourself a favor and accept a job at literally any other company unless you a glutton for punishment.

Cons

I enjoyed my work at Charter, but I was transferred unwillingly to a completely different role & team even after performing well immediately prior to the transfer. The management of my previous team wanted to keep me, but politics and "business needs" resulted in me being moved. While this was positioned as an opportunity and I apparently fit the department's need for certain skills, it completely blew up my career plans and has delayed my ability to advance. I am unmotivated by this work and it causes stress with my new team which is aware the transfer was not consensual. As someone who was a committed member of a previous team (that still exists), I felt frustrated. There is a 1 year transfer window internally. Since I was transferred technically out an entire department to another (again against my will), I have to wait. This means I am doing easy, but unrelated, work for my career progression. I don't even plan to list what I am working on right now on my resume. In an ideal world, a company will understand that an employee should just be transferred back to an old team or given the opportunity to leave earlier than one year, but not at Charter. Disappointing and does not make me confident in growing at this company.

Cons

The first almost 45-50 days of training were perfect; really liked the people in my class. Unrealistic to the actual work floor; you will not stay with people you train with. Which normally doesn't matter to me but we began to depend on each other and bonded then got separated. Taking calls is tedious and repetitive; people wondering about bill increasing by $5-$15 because the promotion is ending then getting upset because there is nothing you can do to extend or change the promotion, people ACTING like they are unaware of not paying bill and at risk of losing service and getting angry at you even after you explain billing records, etc. Will be very frustrating because very limited in what you can actually do as a representative and customers can be very rude. Really only tried to stay because of co-workers and free cable. I would hope when uptrained or promoted the job would get better if you can make it that long. Only 3 people graduated in class before ours and only a handful left from our class. If given a greater scope of work or maybe being on the tech support side I think I would have really liked working here. But for the role of residential billing, I would not recommend it.