53% would recommend to a friend
(13746 total reviews)
60% approve of CEO
Found 13,746 of over 14K reviews
Updated Nov 29, 2023
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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The benefits are great because you get them right away as you start working and just need to enroll." (in 2237 reviews)
- "Pay is good and bonuses if you can make commission but sometimes goals are set too high." (in 1370 reviews)
- "The people are great and the work itself once you get the hang of it can be very easy." (in 440 reviews)
- "Ppl would say comission but they promise a good commission within 2 months and it literally takes over 6 months." (in 238 reviews)
- "The salary was good and so was the comission" (in 167 reviews)
- "Poor management they seem to not care about you and that you’re just a number instead of a valued employee." (in 823 reviews)
- "There is no work life balance expect this to be a 80 hour weekly commitment." (in 246 reviews)
- "Bad upper management." (in 239 reviews)
- "Leadership is poor and top down driven." (in 239 reviews)
- "No on going trainings" (in 235 reviews)
Ratings by Demographics
This rating reflects the overall rating of Spectrum and is not affected by filters.
- 5.0FEATURED REVIEWFeb 14, 2023Sales ManagerCurrent Employee, more than 5 yearsRiverview, FL
Amazing Culture, career advancement, benefits, pay, stability..
There really aren’t any cons.2Spectrum Response9mo
Thank you for taking the time to share your thoughts with us. We love hearing when everything comes together to create a positive and impactful career journey. We continuously evaluate our efforts to grow and develop our talented employees, and we appreciate you letting us know when our work is successful.
- 5.0Nov 29, 2023Field Service TechnicianFormer Employee, more than 1 yearTroutman, NC
Working independently Lots of overtime Performance is rewarded
The work can be challenging, if you don’t like getting dirty, this isn’t for you
- 5.0Sep 17, 2019Human Resources CoordinatorCurrent Employee, more than 1 year
Compensation, work life balance hours, benefits, fun environment that offers lots of learning and growth potential
Strict on dress code and professional appearance304
- 3.0Nov 28, 2023Retention RepresentativeCurrent Employee, less than 1 yearWalker, MI
Awesome benefits, good pay and commission opportunities, good opportunities for advancement into management.
Attendance during training is very strict, and policy is NOT clearly stated in the attendance section of the handbook (also not explained clearly by HR during orientation). I have a toddler son who every time he gets sick, I get anxiety because I have to use sick time to stay home with him, as he cannot go to daycare sick. I have a great supervisor who gives advice on what helped him when he was in my shoes, which is nice.
- 5.0Nov 8, 2023Customer Service RepresentativeCurrent Employee
Career Opportunities: Spectrum offers a wide range of career opportunities in the telecommunications industry, providing employees with room for growth and advancement. Competitive Compensation: The company typically offers competitive salary and benefits packages, including health insurance, retirement plans, and employee discounts. Training and Development: Spectrum invests in employee training and development, helping workers acquire new skills and stay current in the rapidly evolving telecommunications field. Work-Life Balance: Many employees at Spectrum report good work-life balance, which is important for maintaining a healthy and fulfilling personal life alongside their career. Diversity and Inclusion: The company has been committed to fostering diversity and inclusion in its workforce, creating a welcoming and inclusive environment for employees from all backgrounds.
Customer Service Challenges: Working in customer service roles can be demanding, as dealing with customer complaints and issues can be stressful at times. Competitive Industry: The telecommunications industry is highly competitive, which can create pressure to meet targets and perform consistently. Technological Changes: The rapid evolution of technology in the telecommunications field may require employees to adapt to new tools and systems frequently. Shift Work: Some positions at Spectrum may involve shift work or irregular hours, which can impact work-life balance. Limited Location Options: The availability of Spectrum jobs may be concentrated in specific geographic areas, limiting options for those who prefer or need to work in other regions.
- 5.0Oct 29, 2023Residential Connectivity Sales SpecialistCurrent Employee, more than 1 yearWorcester, MA
Flexible schedule, excellent $50,000 base salary, bonuses such as gift cards and other items of your choice, uncapped bi-monthly commission checks and my highest monthly commission check is $5,600.00, great health and wellness benefits and 2 types of retirement savings plans, non-employee contributed and employee contributed 401 k Plan, Health Savings Accounts/HSAs and Flexible Savings Accounts/FSAs, generous Paid Time Off/PTO such as up to 3 weeks / 120 hours of paid Vacation your first year in a Sales Position, 7 Paid Holidays, 4 Paid Personal Days, Paid Sick Time, Company Paid and Discount Telecommunications Services such as Spectrum Charter Communications Voice Home Phone, Cable and Streamimg HDTV services, Wi-Fi High Speed Data Internet services and Mobile Phone services. Gas Mileage Reimbursement Checks usually every two weeks with your normal bi-weekly sales pay checks, bi-weekly commission checks. Up to $10,000.00 Yearly online College Tutition Paid for by Charter Communications. Up to $10,000.00 at Campus College Tutition Reimbursement via Spectrum Charter Communications! Spectrum Charter Communications is a Top 50 Work Place to work for in the entire United States of America voted by Fortune 50 Magazine and this means Charter is one of the Top 50th Best Places to work for in our entire Blessed United States of America!
Not enough time to invest all of this beautiful pay check!!!1
- 2.0Sep 28, 2023Customer Service Representative (CSR)Current Employee, more than 1 yearEl Paso, TX
1. Free cable and internet service. 2. Good dental insurance.
1. Impossible to get time off if you don’t request it 6 months in advance. 2. Horrible schedule. They say you can do “different shift bids” but I’ve been working every Saturday for almost two years. 3. Essentially doing the job of 4 different departments…. Ie (Internet, cable, billing, and sales.) I say sales because if a customer wants to change their package you have to explain what’s included and what the new cost will be so pretty much like a sales person on top of the other duties. 3. Micromanaged to the finest. Everything you do is tracked even if your mic is muted the system is still listening and grading your call. If you are in the bathroom for more than 5 minutes you will get a message from your supervisor asking if you are “okay”. 4. Training is dismal at best. What is taught in class is not what it is like on the floor. Call the lead line for assistance and you are lucky if you get someone who will help you. 5. Back go back calls. They will say something if you take a 1 minute break in between calls. 6. Customers can be abusive, entitled, and insanely rude. I should have added “therapy department” to round out a list of 5 departments above.9
- 1.0Oct 24, 2023Customer Service RepresentativeCurrent Employee, more than 1 yearSan Antonio, TX
Benefits are very good, especially free cable and internet. Pay is also fair.
The amount of crap you have to take from customers is not worth it. On top of this, you are basically chained to your desk for 8 hours, unable to even go to the bathroom without the possibility of being coached. You are micromanaged almost to death, there is no autonomy, and the only real human interaction you get daily is from the customers. Forget making friends at work. Even if you do make a friend, you never have time to talk to them. Very isolating. The employee turnover is insane. After working here for almost 2 years, out of a training class of about 40, there are only about 3 or 4 of us left. They will tell you on day one that there are opportunities for growth, but the metrics are set up in a such a way that to even advance to rep 2 from rep 1 could take years. They did away with customer satisfaction surveys and replaced it with an AI that monitors your calls, which is a completely arbitrary metric that is completely outside of your control. You also take abuse constantly, which also hits your metrics. The vast majority of calls are from senior citizens who have no idea how to work their smart TVs, but don't know the difference between their own personal equipment and Spectrum's equipment and get testy with you if you are unable to help them. Do yourself a favor and accept a job at literally any other company unless you a glutton for punishment.10
- 1.0Oct 12, 2023Anonymous EmployeeCurrent Employee
Overall, Charter is a good place to work. The new office building in Stamford is quite nice. A good gym & friendly security & staff. The company should leverage technology more, but is making advancements.
I enjoyed my work at Charter, but I was transferred unwillingly to a completely different role & team even after performing well immediately prior to the transfer. The management of my previous team wanted to keep me, but politics and "business needs" resulted in me being moved. While this was positioned as an opportunity and I apparently fit the department's need for certain skills, it completely blew up my career plans and has delayed my ability to advance. I am unmotivated by this work and it causes stress with my new team which is aware the transfer was not consensual. As someone who was a committed member of a previous team (that still exists), I felt frustrated. There is a 1 year transfer window internally. Since I was transferred technically out an entire department to another (again against my will), I have to wait. This means I am doing easy, but unrelated, work for my career progression. I don't even plan to list what I am working on right now on my resume. In an ideal world, a company will understand that an employee should just be transferred back to an old team or given the opportunity to leave earlier than one year, but not at Charter. Disappointing and does not make me confident in growing at this company.1
- 3.0Sep 21, 2023Residential Billing RepresentativeFormer Employee, less than 1 yearBlue Ash, OH
Great benefits; provides free internet and cable, up to $10,000 tuition reimbursement, and good health plan options. Great people to work with. Seems to have a lot of growth opportunities available. Lots of overtime opportunities.
The first almost 45-50 days of training were perfect; really liked the people in my class. Unrealistic to the actual work floor; you will not stay with people you train with. Which normally doesn't matter to me but we began to depend on each other and bonded then got separated. Taking calls is tedious and repetitive; people wondering about bill increasing by $5-$15 because the promotion is ending then getting upset because there is nothing you can do to extend or change the promotion, people ACTING like they are unaware of not paying bill and at risk of losing service and getting angry at you even after you explain billing records, etc. Will be very frustrating because very limited in what you can actually do as a representative and customers can be very rude. Really only tried to stay because of co-workers and free cable. I would hope when uptrained or promoted the job would get better if you can make it that long. Only 3 people graduated in class before ours and only a handful left from our class. If given a greater scope of work or maybe being on the tech support side I think I would have really liked working here. But for the role of residential billing, I would not recommend it.1
Spectrum Reviews FAQs
Spectrum has an overall rating of 3.3 out of 5, based on over 14,443 reviews left anonymously by employees. 53% of employees would recommend working at Spectrum to a friend and 52% have a positive outlook for the business. This rating has been stable over the past 12 months.
53% of Spectrum employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated Spectrum 2.9 out of 5 for work life balance, 3.0 for culture and values and 3.4 for career opportunities.