Spectrum Reviews | Glassdoor

Spectrum Reviews

Updated April 24, 2019
3,346 reviews

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3.0
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Spectrum CEO Thomas Rutledge
Thomas Rutledge
1,234 Ratings

Employee Reviews

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  1. Featured Review

    Helpful (32)

    "Internet Repair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spectrum full-time

    Pros

    Great work culture. Promotes from within. Exceptional pay, recognition awards.

    Cons

    Learning all the programs used to resolve customer issues.

    Advice to Management

    Create a template to help new hires fully understand how the systems interact with one another.


  2. "Great Benefits, lots of good people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Principal Engineer in Greenwood Village, CO
    Current Employee - Principal Engineer in Greenwood Village, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Spectrum full-time (More than a year)

    Pros

    Lots of challenging opportunities and great technology.

    Cons

    You need initiative to overcome some interdepartmental barriers.

  3. "Feels like I'm dealing with a cable company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Louisville, KY
    Current Employee - Customer Service Representative in Louisville, KY
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at Spectrum full-time (Less than a year)

    Pros

    Decent benefits, Pretty good pay, Good training, Opportunity for promotions from within

    Cons

    Stats are what you are reviewed on and are often out of your ability to control, Goal posts have been moved further out of reach more than once in 6 months company wide, lack of understanding and string leadership on a day to day level

    Advice to Management

    Fix stats so reps can actively impact them or rank them on stats according to what shifts demand, better leadership training for sups and retention for leadership (4 sups in 5months is not ok when it impacts career progression)


  4. "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Direct Sales Representative in San Antonio, TX
    Current Employee - Direct Sales Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Spectrum full-time (More than a year)

    Pros

    Great benefits and bi-weekly salary

    Cons

    Completely unorganized. You are micromanaged to within an inch of your life.

    Advice to Management

    Get better client fulfillment and supervisors


  5. Helpful (1)

    "Great benefits, good environment to work in."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Reporting Specialist in San Diego, CA
    Current Employee - Reporting Specialist in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Spectrum full-time (More than 5 years)

    Pros

    Great co workers and benefits

    Cons

    Low salary, bad internal communications

    Advice to Management

    Plan and communicate more effectively.


  6. Helpful (1)

    "Life disconnected"

    StarStarStarStarStar
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative

    I have been working at Spectrum full-time

    Pros

    Free cable free internet free phone great benefits

    Cons

    After you get trained to do your job they start training you to do everybody else's job that gets paid more than you

    Advice to Management

    Think about your people more than just your numbers


  7. Helpful (1)

    "Middling to Fair"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Manager in Stamford, CT
    Former Employee - Manager in Stamford, CT
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at Spectrum full-time (More than 3 years)

    Pros

    Decent benefits.
    Nearly a month off for managers and above.
    Good for your resume, as it is a Fortune 100 company.

    Cons

    Archaic and draconian in the way they go about many departmental procedures, processes and implementations.

    Highly hierarchical, i.e. don't talk to anyone "above" your level.

    Hard to move up.

    No training for people managers can lead to terrible situations where "subordinates" are mistreated.

    Rampant idea stealing and claiming credit for other people's work.

    Minimal professional development provided, or reimbursed for.

    Advice to Management

    360 reviews should be implemented immediately and reconsideration for higher score, should happen after 180 days.

    It seems like "Could be worse" is the company motto. That shouldn't be a company goal, that should be something to rectify.

  8. "There are a lot of Good people I worked with, worked there for 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technical Support Representative
    Current Employee - Technical Support Representative
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Spectrum full-time (More than 3 years)

    Pros

    Good Benefits and pay is decent compare to any call center

    Cons

    Turn over is High, company policy no tolerance is absurd, fast paced constantly on tiptoe

    Advice to Management

    Nothing, management are supportive


  9. "Good and bad"

    StarStarStarStarStar
    Current Employee - Dispatcher
    Current Employee - Dispatcher

    I have been working at Spectrum full-time

    Pros

    The company has great benefits

    Cons

    My department is considered the end all be all magic workers by the techs and care team


  10. "Regional Operations Specialist"

    StarStarStarStarStar
    Current Employee - Regional Operations Specialist in Colorado Springs, CO
    Current Employee - Regional Operations Specialist in Colorado Springs, CO

    I have been working at Spectrum full-time (Less than a year)

    Pros

    Very diverse environment
    Many opportunities for advancement

    Cons

    Not a lot of remote opportunities
    little forma training