Telgian Reviews | Glassdoor

Telgian Reviews

Updated March 31, 2017
40 reviews

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2.6
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James W. Tomes
21 Ratings

40 Employee Reviews

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  1. "Data Entry"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Gilbert, AZ
    Former Employee - Anonymous Employee in Gilbert, AZ

    I worked at Telgian (Less than a year)

    Pros

    Good staff, nice people to work with

    Cons

    No potential growth as an engineer


  2. Helpful (1)

    "Customer Service Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Upper management folks are very knowledgeable of Fire and Life Safety Equipment. Great educational experience working for telgian.

    Cons

    Business is poorly managed , and this is the worst place I have ever worked in my life, in terms of how I was treated. Also, be aware that raise freezes have been in place for several years with no end in sight. What you start at is what you're still making years down the road. Some really interesting folks working there that you're sure just came off of Jerry Springer and a really bad episode at that.

    Advice to Management

    Don't let the Tail Wag the Dog. You've got a handful of folks there that are part of the problem, not part of the solution and desperately need to be escorted out the door. Most of them have been there for a very long time. You have all the potential in the world of being such an awesome company. You have a few long time folks that have been there ten plus years that play God in your operation, and run off a lot of good folks.

  3. Helpful (1)

    "Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Management in Phoenix, AZ
    Former Employee - Project Management in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some good employees there still. Not many Pros

    Cons

    -Leadership top heavy
    -HR needs to listen to outgoing employees when they make them aware of an issue
    -CEO needs to be more involved in remote offices. Unaware of things going on that are not good for the company

    Advice to Management

    -pay attention
    -do not fall for the smoke and mirrors, hold leaders accountable for not coming through with projects


  4. Helpful (5)

    "Had To Go To Grow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Project Control Analyst (Hybrid Program Manager) in Phoenix, AZ
    Former Employee - Project Control Analyst (Hybrid Program Manager) in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Telgian full-time (More than 10 years)

    Pros

    -Peers: Met some of the best people during my employment.
    -Executive Management: A few truly care about the company
    -Benefits: Medical, Dental, and Vision less expensive than other employers
    -Education Reimbursement: They reimburse tuition

    Cons

    -The nepotism
    -Complete lack of training for the new hires
    -Dishonesty, tattle-telling, and condescending behavior of executive leadership within TEC
    -Lack of empowerment to influence change unless you are within executive leadership
    -Time investment required to manage all of the systems vs. managing projects
    -Hyrbid roles; a technique used to expand job duties w/o a title change or increase in pay.
    -Reward for exceeding expectations of current job description results in inheriting more work.

    Advice to Management

    -Stop ignoring the nepotism and the behaviors of management within TEC
    -Stop throwing the new hires into the fire before they are properly trained
    -Stop with the hybrid roles; they are an incredibly powerful tool to demotivate an employee who has the desire to better the company


  5. Helpful (2)

    "Field Inspector"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Field Inspector
    Former Employee - Field Inspector
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Telgian full-time (More than a year)

    Pros

    Great benefits, initially great pay.

    Cons

    Too much travel, high turn over rate of employees, inconsistent pay raises.

    Advice to Management

    Listen to the consistent veteran field inspectors getting the work done correctly and efficiently. Not these new hires with inefficient degrees and so called six sigma black belts with zero experience in the fire industry.


  6. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inspector in San Diego, CA
    Former Employee - Inspector in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great hours
    Take care of their people
    Awesome benefits
    Pov mileage

    Cons

    Single persons job
    Inpections not planned properly

    Advice to Management

    Get more inpectors.


  7. Helpful (4)

    "Not my cup of tea"

    StarStarStarStarStar
    • Culture & Values
    • Comp & Benefits
    Former Employee - Anonymous Employee in Tempe, AZ
    Former Employee - Anonymous Employee in Tempe, AZ
    Doesn't Recommend

    I worked at Telgian (Less than a year)

    Pros

    It was a job, but there I honestly would work in fast food before I would work there again.

    Cons

    High stress environment, brief training and then they throw you into the fire, and they don't take kindly to questions. Most people were so negative. I worked on a contract position and never intended to stay, but I always give 100%, and the manager would grill you if you asked a question that she thought you should know.

  8. Helpful (7)

    "Dishonest and Poor Leadership"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service in Phoenix, AZ
    Former Employee - Customer Service in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook

    I worked at Telgian full-time (More than a year)

    Pros

    The associates are all very cordial and team oriented!!

    Cons

    Upper Management is very dishonest and lacks integrity. Totally disconnected from the core of the business Customer Service! No concept of team from management and treat all employees with disrespect. Culture has gone to worst I have ever seen within a company!! Underpay all associates and expect more from them without consideration of fair compensation

    Advice to Management

    Replace the Senior Management team and CEO as all the negative starts at the top and feeds down! There are some great people still there and several that have left due to poor and dishonest management.


  9. Helpful (3)

    "Come on Telgian...SMH"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Telgian full-time

    Pros

    It's a job, that's it, sorry people

    Cons

    When u settle in u notice the difference in atmospheres w/depts IBQ, Cust Svc & Dispatch r the worst 2B a part of they lack team work, have low morale & their environments r infected w/negativity sadly it's a reflection on their mgmt. Little 2 no training, changes in protocol daily, Lots of gossip & bashing 1 another, No Co. perks

    Advice to Management

    Each time u employ an employee 4 ur business, u must train them; The success of ur business depends on how well ur employees perform & how ur customers relate 2 them. Lack of employee training spells trouble 4 any company because it unfavorably impacts the company, internally & externally. Lost big accounts bcuz svc was below average. Get it 2gthr!


  10. Helpful (4)

    "It could be better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Good pay, unlimited OT, free continuous training, and there's always work to do.

    Cons

    no team work, no structure, dispatch process needs significant improvement, vendors won't accept work because Telgian is constantly on credit hold, IBQ needs training on call intakes and advocating the customers.

    Advice to Management

    It's not much but since I've been here these haven't been done. It's impairitive Compliance puts together a solid plan, provide your staff the tools they need to be proficient in their roles, and find other ways to recognize the hard work your employees put in daily.


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