TigerDirect Reviews | Glassdoor

TigerDirect Reviews

Updated May 24, 2017
226 reviews

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Full-time Part-time

2.7
Star Star Star Star Star
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TigerDirect Chairman & CEO Richard Leeds
Richard Leeds
109 Ratings

226 Employee Reviews

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Pros
  • Multicultural ,easy work environment (in 14 reviews)

  • Liked the team in the Atlanta office, good people for the most part (in 12 reviews)

Cons
  • Micromanagement, some upper management individuals were some straight busters (in 10 reviews)

  • Regular sales associates make little pay (in 8 reviews)

More Pros and Cons

  1. "Not that bad of a company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Recommends
    Positive Outlook

    I worked at TigerDirect part-time (Less than a year)

    Pros

    The senior engagement lead position was a good position. Got to meet a lot of new people and saw people that shop at the store on a regular bases. As a part-time employee I was still able to work some good hours.

    Cons

    Some of the downsides when it comes to working for Tiger Direct.com was that the sales associates got paid only on commission. and some of the employees would ask me to send them there way.


  2. "Ok if you're in high school"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Vernon Hills, IL
    Former Employee - Cashier in Vernon Hills, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TigerDirect part-time (More than a year)

    Pros

    Discounts on electronics, access to Intel Retail Edge

    Cons

    Extremely strict on email capture


  3. "HORRIBLE Leadership (local & corporate), No Advancement, False Promises"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Account Executive in Raleigh, NC
    Former Employee - Senior Account Executive in Raleigh, NC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TigerDirect full-time (More than a year)

    Pros

    - You can earn $12/hour initially
    - You can get cheap freebies from vendors (aka shirts, mousepads, earbuds)
    - Occasionally a vendor brings lunch for the company

    Cons

    - PCM is, and has always been, a "sketchy" unethical corporation. If you need more information, look up past misdeeds of their CEO. Additionally, I suggest you google "PCM: smoke and mirrors or smoke and fire?"
    ... this job might be very VERY temporary.
    - Their "Help Desk" is joke, and really more of an oxymoron. The Help Desk staff assigned to address the Sales teams' needs are inadequate, inept and borderline useless. Additionally, they are unfortunately outsourced to Manilla, thus creating a major unnecessary language barrier. There were multiple instances where Help Desk tickets were left unaddressed for MONTHS... and these tickets are required by the Account Managers to secure pricing, locate/acquire specific items for quotes, or make sure shipping occurs properly. Typically, you want to provide your client with a quote within 24-48 hours... the Help Desk in place makes that nearly impossible to do, as you seldom get a solution within 3 days. You are forced to rely on a Help Desk team that is seemingly incapable of actually helping.
    - There are too many incompetent people in positions of power which ultimately limits the company's ability to grow, succeed, or even keep pace with legitimate IT Solutions Providers (CDW, SHI, etc.)
    - EXTREMELY HIGH turnover rate
    - Corporate does not care about their sales team or employees. They fill their sales staff with false hope of success or prizes, however do not provide the training, buying power, or resources to achieve said goals. Exceptions to the rule would be those with 10+ years of experience and major accounts that they've inherited over the years when other employees depart. These veterans continue to get the majority of support from management while the new hires are left waiting for assistance. This does not nurture success of the office as a whole
    - HORRIBLE benefits. Expensive health plan options are offered, but not provided or paid for through PCM; the PRO is that it is literally considered "Not Affordable" based on the salary you're provided, and therefore employees are eligible to get much better coverage at a MUCH lower price through the Healthcare Marketplace.
    - Corporate does NOT have strong relations with vendors resulting in higher costs and much lower margin than competitors. This includes LOCAL partners too, like nearby Lenovo.
    -->Unfortunately, TigerDirect's partnerships & buying power did not carry over with the acquisition.
    - PCM was excited to share that TigerDirect employees could now sell Apple products; what they omitted was that they would limit WHO we could sell Apple to. We were not allowed to sell Apple to any of our educational accounts, which was the main market that was interested in Apple laptops/tablets. In instances like that, we were forced to transfer our accounts to other Account Executives who specialized in Government & Education (PCMG). Furthermore, we would NOT be given new, comparable accounts despite abandoning large public (or private) school systems.
    --> Corporate will often suggest that you quote/sell below-cost to win deals; then, sometimes, they will build you up to a 2% margin... not much at all.
    - Sometimes even quoting below-cost prices STILL isn't competitive with any of the major, successful IT Sales Companies (CDW, Best Buy Business, SHI, PC Connection, Insight... even Systemax [former owner of TigerDirect])
    - No room for advancement. They will tell you that during your interview, which is some of the only honesty you'll receive from them.
    - They will take your book of business, terminate you, and not allow you to retain your clients at your next job - including contacts/clients that you brought in originally through personal ties.

    Advice to Management

    - Do not tell new hires that they should be making more than $65,000 after their first year; the support in place does not allow for that.
    - Do not overwhelm local management/coaches with too many employees; the result is 1-2 employees getting the attention & help/support needed to succeed, while the remaining 10-12 team members are stranded and lose deals.
    - Do not make false promises about realistic earning potential. Don't have the VP come to offices and promise that every employee will make at least double what they earned the previous year... especially if there are no changes in buying power or procedures in place to ensure that is realistically possible.
    - If an employee asks for help, address their concern immediately. If unable to resolve immediately, at least communicate & provide feedback of some sort. Don't flat-out ignore employees' (major or minor) concerns.
    - Invest in your employees


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  5. "Poor management that runs by fear"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Computer Technician in Newark, DE
    Former Employee - Computer Technician in Newark, DE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at TigerDirect part-time (Less than a year)

    Pros

    Fairly decent pay and benefits

    Cons

    Encourages manipulating customers to buy things they don't need
    Encourages to repair things that aren't really necessary in order to save time and increase the cost of repair
    They put me on schedule for times I cannot work at

    Advice to Management

    Don't talk down to employees and be more open to unbiased and constructive criticism


  6. "Merchandising Dept."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Merchant in Miami, FL
    Former Employee - Merchant in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Great group of people to work with, within the merchandising dept.

    Cons

    Owners & Management have no vision or direction, and seem to on a constant fire drill.

    Advice to Management

    Find someone who knows the electronic retail business.


  7. "associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Miami, FL
    Former Employee - Retail Sales Associate in Miami, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at TigerDirect (More than a year)

    Pros

    Friendly people, people- oriented, flexible

    Cons

    awful management, lack of career outlook


  8. "Marketting"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miami, FL
    Former Employee - Anonymous Employee in Miami, FL
    Doesn't Recommend
    Negative Outlook

    I worked at TigerDirect full-time (More than a year)

    Pros

    Large Company, fortune 500, close to home, clean, safe

    Cons

    Disorganized, sneaky, dishonest, hostile environment, lazy

    Advice to Management

    Get better management


  9. "poor tiger"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Associate in Orland Park, IL
    Former Employee - Sales Associate in Orland Park, IL
    Doesn't Recommend
    Disapproves of CEO

    I worked at TigerDirect full-time

    Pros

    great pay while they existed, great sales experience

    Cons

    horrible management structure, and management were in on stealing things and buying things under the table

    Advice to Management

    have more qualified people in management positions


  10. "B2B Support Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - B2B Support Associate in Miami, FL
    Former Employee - B2B Support Associate in Miami, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at TigerDirect (More than a year)

    Pros

    Absolutely love the company, pretty good experience for the pass years, growth, Respectful employees

    Cons

    Nothing negative to say .....


  11. "Inside Sales Account Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Inside Sales Account Manager in Miami, FL
    Former Employee - Inside Sales Account Manager in Miami, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at TigerDirect full-time (More than a year)

    Pros

    Good training, flexible and nice facilities.

    Cons

    Nothing significantly wrong worth mentioning.

    Advice to Management

    Stay on top of tech trends.


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