Time Customer Service Reviews | Glassdoor

Time Customer Service Reviews

Updated March 8, 2018
52 reviews

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2.5
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Tim Adams
24 Ratings

52 Employee Reviews

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Pros
  • "Good benefits although there are a lot that only benefit parent company employees" (in 8 reviews)

  • "Great benefits, good employees, supervisors" (in 4 reviews)

Cons
More Pros and Cons

  1. "manual mail"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Time Customer Service full-time (More than 5 years)

    Pros

    Best job in all my short jobs of working..Great job with grear benefits

    Cons

    I have no cons as for working for this company, maybe the bonus could have been bigger

    Advice to Management

    Increased the bonus


  2. "It was great in the beginning"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at Time Customer Service full-time (More than 3 years)

    Pros

    Great benefits. I was really enthusiastic in the beginning. Nice people.

    Cons

    No room for promotion, too many "bosses", leadership's head stuck on 1980's mentality.

  3. "Was good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Time Customer Service full-time

    Pros

    It was a good place to work, no layoffs until 4 years ago.

    Cons

    No jobs available at all.

    Advice to Management

    Hang in there.


  4. Helpful (1)

    "Be Cautious"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Time Customer Service full-time

    Pros

    Good people to work with.

    Cons

    Poor leadership from Parent company and layoffs.

    Advice to Management

    Respect your employees and be more transparent.


  5. Helpful (1)

    "Was good, going down hill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than 10 years)

    Pros

    Great benefits, good employees, supervisors.

    Cons

    Top management doesn't share important details that could affect everyone working there. Lots of layoffs in recent years.

    Advice to Management

    Share important information that could affect the employees jobs


  6. Helpful (8)

    "LAYOFFS GALORE, POOR MANAGEMENT, TOXIC ENVIRONMENT,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    very laid back dress code

    Cons

    Everything Not listed as a Pro

    Advice to Management

    Get a mentor or something. Do something to better yourselves at your jobs, and then share it with your peers so they can become better at their jobs. You know, you people ask for a lot and have absolutely nothing to offer your employees. This charade to make things better is nothing more than obligated gesture to respond to the poor perception of management as a whole. How dare you make a such a gesture while pointing fingers at the staff for being negative because their views of your poor leadership don't align with your inaccurate and delusional views of what you call a job well done. News Flash: You can't work in management anywhere else and lead as you have at TCS. Stop patting yourselves on the back, you haven't done anything to deserve it.


  7. Helpful (3)

    "Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Customer Service full-time (More than 10 years)

    Pros

    When I worked there, flex time, good benefits, work was enjoyable.

    Cons

    Layoffs, laid off after 18 years. Had to train my replacement. Indian off shore

    Advice to Management

    Get rid of off shore employment

  8. Helpful (1)

    "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training in Tampa, FL
    Former Employee - Training in Tampa, FL

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    Great Company to Work for.

    Cons

    I can't name not one!


  9. Helpful (8)

    "Unfortunate to see a good company go down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One of the Many Under-appreciated and Under-valued Leaders
    Current Employee - One of the Many Under-appreciated and Under-valued Leaders
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than 10 years)

    Pros

    Departments offer quite a bit of flexibility which is very nice. Good benefits although there are a lot that only benefit parent company employees. There are a lot of long term and knowledgeable employees still around although a lot more of them were sacrificed to provide jobs for those out of the country. Work is interesting and can at times be rewarding.

    Cons

    Half of the employees are now in India. Clients complain about our antiquated technology on a daily basis. We are one day going to lose our place to our competition because of this. But the main con is that certain department managers don't value their teams or employees. They don't foster team work or positive relations. They are all about making irresponsible, useless and unpopular decisions and don't value the thoughts and ideas of the longer termed staff or clients. These unfavorable and useless decisions cause dissatisfied clients and employees. There is poor communication from the department manager who does not foster team work. unity or support yet whom gleefully takes credit for any small, rare department successes.

    TCS needs to put more into creating #1-satisfactory environments for clients, (perhaps by assigning more dedicated resources) #2-rewarding environment for its employees (by showing that they are valued and appreciated by more ways than insignificant cookie days and ice cream socials -- such as how about listening, fostering and giving credit to some of their good ideas and decisions that have or could have a positive impact to the department/company?) and #3 an updated, efficient system which can offer up to date technology and real time data and results. Or else TCS will continue going down the long, spiraling path to it's own unavoidable demise.

    Advice to Management

    Dedicate more resources to each individual client/publisher group.
    Foster team work and reward employees (with things other than silly stuffed animals and meaningless award nominations)
    And by all means, get with the times on technology!!!


  10. Helpful (11)

    "Get me out of here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Tampa, FL
    Current Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than a year)

    Pros

    I’m not homeless thanks to my way-below-market-value hourly paycheck. I’ve made a few great friends.

    Cons

    TCS’s main job function as a company is to send out junk mail. Really exciting!

    The work is not interesting and unrewarding. Don’t let the company fool you, the Marketing Specialist position is only a data-entry position and no marketing is involved whatsoever. Management’s idea of “room for growth” is waiting at least 7-8 years to be promoted with a 6% pay raise. We went from having a very flexible schedule as salaried employees to having a stringent hourly schedule. You have to record every single thing that you do. The training program is absolutely useless.

    Nobody in the department has any excitement about their job. The work culture is drab and lame. Last year 13 people left the department and none of the positions were replaced. It’s a major warning sign when there are only new employees (3 years and under) and veteran employees (10 years or more). Why aren’t new hires staying for more than 3 years? Because this place absolutely sucks!

    Advice to Management

    Don’t think so highly of yourselves. You’re the reason that TCS is a terrible place to work. Stop hosting pot-lucks!


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