Time Customer Service Reviews | Glassdoor

Time Customer Service Reviews

Updated May 27, 2017
47 reviews

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Full-time Part-time

2.3
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Tim Adams
20 Ratings

47 Employee Reviews

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  1. "Great Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training in Tampa, FL
    Former Employee - Training in Tampa, FL

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    Great Company to Work for.

    Cons

    I can't name not one!


  2. Helpful (6)

    "LAYOFFS GALORE, POOR MANAGEMENT, TOXIC ENVIRONMENT,"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    very laid back dress code

    Cons

    Everything Not listed as a Pro

    Advice to Management

    Get a mentor or something. Do something to better yourselves at your jobs, and then share it with your peers so they can become better at their jobs. You know, you people ask for a lot and have absolutely nothing to offer your employees. This charade to make things better is nothing more than obligated gesture to respond to the poor perception of management as a whole. How dare you make a such a gesture while pointing fingers at the staff for being negative because their views of your poor leadership don't align with your inaccurate and delusional views of what you call a job well done. News Flash: You can't work in management anywhere else and lead as you have at TCS. Stop patting yourselves on the back, you haven't done anything to deserve it.

  3. Helpful (7)

    "Get me out of here"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Tampa, FL
    Current Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than a year)

    Pros

    I’m not homeless thanks to my way-below-market-value hourly paycheck. I’ve made a few great friends.

    Cons

    TCS’s main job function as a company is to send out junk mail. Really exciting!

    The work is not interesting and unrewarding. Don’t let the company fool you, the Marketing Specialist position is only a data-entry position and no marketing is involved whatsoever. Management’s idea of “room for growth” is waiting at least 7-8 years to be promoted with a 6% pay raise. We went from having a very flexible schedule as salaried employees to having a stringent hourly schedule. You have to record every single thing that you do. The training program is absolutely useless.

    Nobody in the department has any excitement about their job. The work culture is drab and lame. Last year 13 people left the department and none of the positions were replaced. It’s a major warning sign when there are only new employees (3 years and under) and veteran employees (10 years or more). Why aren’t new hires staying for more than 3 years? Because this place absolutely sucks!

    Advice to Management

    Don’t think so highly of yourselves. You’re the reason that TCS is a terrible place to work. Stop hosting pot-lucks!


  4. Helpful (8)

    "Company Needs Help"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Tampa, FL
    Former Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Customer Service full-time (More than 3 years)

    Pros

    Had one amazing Team Leader, who was under appreciated by management and fellow Team Leaders.
    Flexible work hours.
    Amazing please to meet great co-workers, who will become close friends.

    Cons

    Horrible management, all they care about is themselves. The Marketing department could use some restructuring, as far as Team Leaders and management.
    You get screamed at like children in meetings.
    The pay is horrible!!
    People are literally dropping like flies there and no one seems to be doing anything about it.
    Team Leader plays favoritism and it's crap.
    The training you get is worthless and a waste of time.
    No work advancement available.

    Advice to Management

    Clean up the department and get rid of the bad eggs.


  5. Helpful (1)

    "Good Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Many long-term employees = a lot of knowledge and family-like atmosphere.

    Cons

    Old, bitter employees feel entitled and don't want to work hard now that we have to do more with less.

    Advice to Management

    Clean house.


  6. Helpful (7)

    "Time Customer Service (TCS) Employee"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than 8 years)

    Pros

    If you want to shut down, coast by, and do the minimum, then this place is for you.

    Cons

    Below market compensation. Little hope for career progression or increased financial compensation.

    Push the pace, work hard, be a high performer, and you will be rewarded with MORE WORK.

    Many of your colleagues will be people who cashed it in many years ago, because they realized it is irrational to perform at a high level.

    Most people who you would have enjoyed working with will leave because it feels better to work for an organization where you are valued (some companies put their money where their mouth is and pay market competitive rates), than it does to work for an organization which tells you on a daily basis that they have a low opinion of you (actions speak louder than words).

    Advice to Management

    Tim Adams, the former President for 27 years, was forced out because his salary was too high. I don't know who the new "leader" of TCS is. I suspect it is a Time Inc. New York City person who doesn't care what Florida people have to say.

    Joe Ripp, CEO of Time Inc., give more promotions to your son.


  7. Helpful (7)

    "Outsourcing Heavily"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Tampa, FL
    Former Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Time Customer Service full-time (More than 5 years)

    Pros

    Friendly co-workers, many of whom genuinely want to see new hires succeed.
    Competitive health and savings benefits.
    Marketing and finance departments have remained relatively stable amidst other departmental closures and consolidations.

    Cons

    Constant push to move IT and other positions to the India branch.
    Below-average pay.
    Very little advancement potential in the near future.
    Several experienced executives were recently asked to resign by Time Inc.

    Advice to Management

    N/A. Management at TCS does what they can, but ultimately, they answer to the executives in New York, who see greater RoI in outsourcing work.

  8. Helpful (4)

    "Soon to be gone"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Time Customer Service full-time

    Pros

    FRee parking. Low cost health insurance with high deductibles

    Cons

    Most of IT has been decimated by offshoring. Finance and Marketing services are being outsourced now. The company has retained the old IT management that has aggressively opposed technology improvements. It's a very negative environment. The new CIO from India at the parent company is moving forward to complete the move to India.

    Advice to Management

    The culture of failure is entrenched and middle management will do anything to oppose change. The stock price has dropped 40% in a short time. Sell the company


  9. Helpful (4)

    "Challenging times for a once great company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Current Employee in Tampa, FL
    Current Employee - Current Employee in Tampa, FL
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    Pros

    There are some great people here at TCS. Health benefits and 401k contribution are excellent too if you are lucky enough to be here that long.

    Cons

    Company relies on outsourced teams that are offshore. Local staff in Tampa is very thin and challenged with the workload. Company also has some older employees in key management positions that are holding it back and are overdo to retire.

    Advice to Management

    The company has the potential to be great again but is being held back by legacy systems and legacy people. Innovation comes from people who have the courage to do things differently. Give them a chance.


  10. Helpful (3)

    "Company in transition"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I worked at Time Customer Service full-time (More than 10 years)

    Pros

    It used to be a nice environment in which to work.

    Cons

    Multiple rounds of layoffs have killed morale/environment.

    Advice to Management

    Be better.


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