Time Customer Service Reviews | Glassdoor

Time Customer Service Reviews

Updated May 27, 2017
47 reviews

Filter

Filter

Full-timePart-time

2.3
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Tim Adams
20 Ratings

47 Employee Reviews

Sort: PopularRatingDate

  1. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Training in Tampa, FL
    Former Employee - Training in Tampa, FL

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    Great Company to Work for.

    Cons

    I can't name not one!


  2. Helpful (7)

    "LAYOFFS GALORE, POOR MANAGEMENT, TOXIC ENVIRONMENT,"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Customer Service full-time (More than 8 years)

    Pros

    very laid back dress code

    Cons

    Everything Not listed as a Pro

    Advice to Management

    Get a mentor or something. Do something to better yourselves at your jobs, and then share it with your peers so they can become better at their jobs. You know, you people ask for a lot and have absolutely nothing to offer your employees. This charade to make things better is nothing more than obligated gesture to respond to the poor perception of management as a whole. How dare you make a such a gesture while pointing fingers at the staff for being negative because their views of your poor leadership don't align with your inaccurate and delusional views of what you call a job well done. News Flash: You can't work in management anywhere else and lead as you have at TCS. Stop patting yourselves on the back, you haven't done anything to deserve it.

  3. Helpful (2)

    "Systems Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Analyst
    Former Employee - Systems Analyst
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Time Customer Service full-time (More than 10 years)

    Pros

    When I worked there, flex time, good benefits, work was enjoyable.

    Cons

    Layoffs, laid off after 18 years. Had to train my replacement. Indian off shore

    Advice to Management

    Get rid of off shore employment


  4. Helpful (6)

    "Unfortunate to see a good company go down the drain"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - One of the Many Under-appreciated and Under-valued Leaders
    Current Employee - One of the Many Under-appreciated and Under-valued Leaders
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than 10 years)

    Pros

    Departments offer quite a bit of flexibility which is very nice. Good benefits although there are a lot that only benefit parent company employees. There are a lot of long term and knowledgeable employees still around although a lot more of them were sacrificed to provide jobs for those out of the country. Work is interesting and can at times be rewarding.

    Cons

    Half of the employees are now in India. Clients complain about our antiquated technology on a daily basis. We are one day going to lose our place to our competition because of this. But the main con is that certain department managers don't value their teams or employees. They don't foster team work or positive relations. They are all about making irresponsible, useless and unpopular decisions and don't value the thoughts and ideas of the longer termed staff or clients. These unfavorable and useless decisions cause dissatisfied clients and employees. There is poor communication from the department manager who does not foster team work. unity or support yet whom gleefully takes credit for any small, rare department successes.

    TCS needs to put more into creating #1-satisfactory environments for clients, (perhaps by assigning more dedicated resources) #2-rewarding environment for its employees (by showing that they are valued and appreciated by more ways than insignificant cookie days and ice cream socials -- such as how about listening, fostering and giving credit to some of their good ideas and decisions that have or could have a positive impact to the department/company?) and #3 an updated, efficient system which can offer up to date technology and real time data and results. Or else TCS will continue going down the long, spiraling path to it's own unavoidable demise.

    Advice to Management

    Dedicate more resources to each individual client/publisher group.
    Foster team work and reward employees (with things other than silly stuffed animals and meaningless award nominations)
    And by all means, get with the times on technology!!!


  5. Helpful (9)

    "Get me out of here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Tampa, FL
    Current Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than a year)

    Pros

    I’m not homeless thanks to my way-below-market-value hourly paycheck. I’ve made a few great friends.

    Cons

    TCS’s main job function as a company is to send out junk mail. Really exciting!

    The work is not interesting and unrewarding. Don’t let the company fool you, the Marketing Specialist position is only a data-entry position and no marketing is involved whatsoever. Management’s idea of “room for growth” is waiting at least 7-8 years to be promoted with a 6% pay raise. We went from having a very flexible schedule as salaried employees to having a stringent hourly schedule. You have to record every single thing that you do. The training program is absolutely useless.

    Nobody in the department has any excitement about their job. The work culture is drab and lame. Last year 13 people left the department and none of the positions were replaced. It’s a major warning sign when there are only new employees (3 years and under) and veteran employees (10 years or more). Why aren’t new hires staying for more than 3 years? Because this place absolutely sucks!

    Advice to Management

    Don’t think so highly of yourselves. You’re the reason that TCS is a terrible place to work. Stop hosting pot-lucks!


  6. Helpful (9)

    "Company Needs Help"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Tampa, FL
    Former Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Time Customer Service full-time (More than 3 years)

    Pros

    Had one amazing Team Leader, who was under appreciated by management and fellow Team Leaders.
    Flexible work hours.
    Amazing please to meet great co-workers, who will become close friends.

    Cons

    Horrible management, all they care about is themselves. The Marketing department could use some restructuring, as far as Team Leaders and management.
    You get screamed at like children in meetings.
    The pay is horrible!!
    People are literally dropping like flies there and no one seems to be doing anything about it.
    Team Leader plays favoritism and it's crap.
    The training you get is worthless and a waste of time.
    No work advancement available.

    Advice to Management

    Clean up the department and get rid of the bad eggs.


  7. Helpful (1)

    "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Many long-term employees = a lot of knowledge and family-like atmosphere.

    Cons

    Old, bitter employees feel entitled and don't want to work hard now that we have to do more with less.

    Advice to Management

    Clean house.

  8. Helpful (7)

    "Time Customer Service (TCS) Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Time Customer Service full-time (More than 8 years)

    Pros

    If you want to shut down, coast by, and do the minimum, then this place is for you.

    Cons

    Below market compensation. Little hope for career progression or increased financial compensation.

    Push the pace, work hard, be a high performer, and you will be rewarded with MORE WORK.

    Many of your colleagues will be people who cashed it in many years ago, because they realized it is irrational to perform at a high level.

    Most people who you would have enjoyed working with will leave because it feels better to work for an organization where you are valued (some companies put their money where their mouth is and pay market competitive rates), than it does to work for an organization which tells you on a daily basis that they have a low opinion of you (actions speak louder than words).

    Advice to Management

    Tim Adams, the former President for 27 years, was forced out because his salary was too high. I don't know who the new "leader" of TCS is. I suspect it is a Time Inc. New York City person who doesn't care what Florida people have to say.

    Joe Ripp, CEO of Time Inc., give more promotions to your son.


  9. Helpful (7)

    "Outsourcing Heavily"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Specialist in Tampa, FL
    Former Employee - Marketing Specialist in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Time Customer Service full-time (More than 5 years)

    Pros

    Friendly co-workers, many of whom genuinely want to see new hires succeed.
    Competitive health and savings benefits.
    Marketing and finance departments have remained relatively stable amidst other departmental closures and consolidations.

    Cons

    Constant push to move IT and other positions to the India branch.
    Below-average pay.
    Very little advancement potential in the near future.
    Several experienced executives were recently asked to resign by Time Inc.

    Advice to Management

    N/A. Management at TCS does what they can, but ultimately, they answer to the executives in New York, who see greater RoI in outsourcing work.


  10. Helpful (4)

    "Soon to be gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Tampa, FL
    Current Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook

    I have been working at Time Customer Service full-time

    Pros

    FRee parking. Low cost health insurance with high deductibles

    Cons

    Most of IT has been decimated by offshoring. Finance and Marketing services are being outsourced now. The company has retained the old IT management that has aggressively opposed technology improvements. It's a very negative environment. The new CIO from India at the parent company is moving forward to complete the move to India.

    Advice to Management

    The culture of failure is entrenched and middle management will do anything to oppose change. The stock price has dropped 40% in a short time. Sell the company


Showing 47 of 47 reviews
Reset Filters