ToolsGroup reviews

2.7

26% would recommend to a friend

(59 total reviews)

Sean Elliott

13% approve of CEO

23% positive business outlook

ToolsGroup has an employee rating of 2.7 out of 5 stars, based on 59 company reviews on Glassdoor which indicates that most employees have an average working experience there. The ToolsGroup employee rating is 30% below average for employers within the Information Technology industry (3.9 stars).

Reviews by job title

59 reviews
1.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing to mention. Even lies can’t bring sales now.

Cons

The organization is currently struggling with a significant lack of sales pipeline and a leadership team that appears unable to pivot effectively. Rather than addressing growth, the strategy seems to rely on monthly layoffs in the US and outsourcing jobs to maintain financial appearances. The product itself is outdated compared to market competitors and lacks the technical sophistication required for current industry standards. Furthermore, there is a concerning lack of transparency with clients regarding software capabilities, leading to high churn rates once the actual limitations are realized. The organizational structure is extremely top-heavy. For a company of roughly 150 people, the ratio of executives (C-suite and Directors) is disproportionately high, estimated at nearly 70%. This creates a "too many cooks" environment where bloated management hinders execution rather than helping it. On top of that, the CEO’s strategy changes every quarter. He is all talk and no execution.

1.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

None, really. Good people in the trenches to work with.

Cons

A mess of a company. I cannot understand why AKKR doesn't pull the plug and cut its losses. There are virtually no new customers, and many have left.

1.0
Mar 6, 2026

Saddest downfall of a great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

ToolsGroup used to be a great place to work, but now there are very few pros, other than you can bond over shared trauma. If I had to list some pros, you can be completely ignored by leaders who are always so busy. I don't know what they are busy with since there are no sales and no prospects. Employees are good as long as managers aren't around to kill joy and bully them into silence. I guess working here is liberatingly hopeless as you don't have to worry about promotions (there are none) or making the software work (it doesn't).

Cons

Even changing the entire C-Suite didn't help. It's still awful even after former CEO's reign of terror, where discrimination ran rampant unless you were her pet. Even customers used to laugh at how awful she was. Absolutely clueless management with no supply chain experience at all. It's like ToolsGroup doesn't want to admit it's a supply chain management tool because they have no idea what customers want, need, or do. Maybe it's easier this way than actually trying to make the software better like what the competition is doing. The management does excel in bullying. Hey, at least when you bully employees into silence, you don't have to address or fix issues. Discrimination was a problem, Can't sell the software but could be a pro because it doesn't always work. Sales are so abysmal. Seriously, is there anything on LinkedIn ever about a new customer? Town halls are a joke because the leaders try to congratulate themselves on accomplishments but that can just be that flew around the world and had dinner with themselves. That's literally their only positives to report.

Viewing 1 - 3 of 59 Reviews

Glassdoor has 82 ToolsGroup reviews submitted anonymously by ToolsGroup employees. Read employee reviews and ratings on Glassdoor to decide if ToolsGroup is right for you.