Touchstone Wireless Reviews | Glassdoor

Touchstone Wireless Reviews

Updated March 5, 2017
14 reviews

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3.0
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Touchstone Wireless President J. Mark Howell
J. Mark Howell
5 Ratings

14 Employee Reviews

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  1. "Service Tech"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Technician in Bristol, VA
    Former Employee - Service Technician in Bristol, VA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Touchstone Wireless full-time (More than 3 years)

    Pros

    Learn About new phones and technology

    Cons

    When Bright point bought Touchstone everything went downhill


  2. "They were awesome"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Quality Control in Bristol, TN
    Former Employee - Quality Control in Bristol, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Touchstone Wireless full-time (More than a year)

    Pros

    It felt like a family. Wasn't hard work at all.

    Cons

    There was quotas that you had to meet or they would get on to you.

    Advice to Management

    Be more concerned with your employees. That only goes out to a select few.

  3. "Ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Erwin, TN
    Former Employee - Anonymous Employee in Erwin, TN
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Touchstone Wireless (More than 3 years)

    Pros

    Was ok place to work

    Cons

    Nothing really to comment on


  4. "ok"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none to speak of now

    Cons

    got worse when they moved

    Advice to Management

    none


  5. "Document Control"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Touchstone Wireless full-time (More than 5 years)

    Pros

    Able to create my own department

    Cons

    pay scale for women, did match mens


  6. "Great Employer...When They Had Your Back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Bristol, VA
    Former Employee - Anonymous Employee in Bristol, VA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at Touchstone Wireless full-time (More than a year)

    Pros

    Management were real people, not ivory tower suits.
    Start-up atmosphere.
    Decent pay for the area.
    Work from home opportunities.
    When business was good, everyone benefited...

    Cons

    ...when business was bad, the entire atmosphere of the company changed into a blame-fest.
    Being a small company, there was not a lot of structure and led to disorganization in departments.
    Sales department would constantly oversell the abilities of other departments, leading to gaining some great customers, but at the expense of the sanity of the other departments.

    Advice to Management

    You sold the company at exactly the right time. Well done.


  7. Helpful (1)

    "One wild ride"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Production Manager in Bristol, VA
    Former Employee - Production Manager in Bristol, VA
    No opinion of CEO

    Pros

    Gained the best repair knowledge in wireless industry. Touchstone was a family owned business, who in turn treated their employees like family before the partnership.

    Cons

    Due to the partnership, Touchstone became a business that wasn't allowed to care/help their employee. Employees became that dreaded number.

    Advice to Management

    Management needs to in some ways go back to the "family like" environment and show employees care/concern in this time of hardship.

  8. "I have no complaints, they have been good to me."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Information Technology in Bristol, VA
    Current Employee - Information Technology in Bristol, VA
    Recommends

    Pros

    Easy to work for. They have been really good to me and I get to travel and have room for advancement.

    Cons

    THe attendance policy for the production floor. Benefits are a little expensive.

    Advice to Management

    Make you they communicate with your employees and be more understanding to their needs.


  9. ""Sorry, we forgot that we were people.""

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Bristol, VA
    Current Employee - Anonymous Employee in Bristol, VA
    Doesn't Recommend

    Pros

    1. They have air conditioning and heat.
    2. They pay a little above minimum wage.
    3. It's a full time job.
    4. Most of the people working there are wonderful people.
    5. It's a very safe place to work.
    6. If you like technology, you'll see and work with quite a bit. There are neat things to learn at Touchstone.
    7. They have local vendors bring food during lunch breaks. It's wonderful food.

    Cons

    1. Their attendance policy is out of control, and the senior administration has continued to neglect repairing it despite being made aware of it on an almost daily basis for years from every level of employee in the company.

    It's been stated that the zealous strictness of this policy is supposed to keep attendance regular at work to keep production levels optimal. Actually, it's responsible for almost all of their turnover for several years now. This means that they've likely wasted hundreds of thousands of dollars training replacement employees due to the increased turnover from this policy alone. People are fired almost by the dozen every week because of this broken policy. An alarming number of the employees affected by this policy have never clocked in more than one or two minutes late in their efforts to avoid this policy and keep their jobs.

    It seems like the policy is being used to control turnover in lieu of layoffs.

    2. All of their employees that are hired, are through a staffing agency. Because of this, many labor laws do not apply in most situations. This is to their advantage. They have designed the company this way. Employees who are affected by the mentioned attendance policy are not hired to permanent status.

    3. Several policies seem almost designed to be easier on demographics of employees who tend to abuse those policies than they are on employees who have normal, human situations where discretion by an administrator would be more helpful to the production levels and profits simply because they will more easily retain desirable employees as a result.

    4. It's unclear how promotions and career paths operate. The newer supervisors being brought in are coming from outside of the company. This says to the current employees that they will never be promoted. Many of the supervisors are not familiar with the jobs and duties of their subordinates. Most of the non-entry-level employees cannot meet the expectations required of their subordinates in the manner they expect of their subordinates.

    Advice to Management

    Please, please, please, terminate the source of the attendance policy in your administration. It's ruining peoples' lives, and Touchstone is not profiting from it. If there is anything that can be done to make Touchstone a better, more profitable company, it's adding discretion to the attendance policy.

     'Favorites' may be the concern, but it's a far smaller concern than what the current policy is bringing. Add flex time to lunch breaks, and start firing for missing work on a case-by-case basis. If you can't trust your lower management to use sound judgment over something so simple as attendance and tardiness, what could you possibly trust them with at all? (yes, you need to trust your lower managers).

    When there's a problem in a production environment, there's an old Japanese saying called 'Genchi Genbutsu'. It means 'go to the floor and see'. This just means that many problems can't be fixed in a chair, you need to talk with your LOWER management who are doing the moving on the floors to discuss what a better way to do something is. I see a hint of this kind of thinking happening at touchstone and I promise that more of it will bring prosperity to Touchstone.

    If I didn't care about the progress of the company I wouldn't be posting this. You should care too.


  10. Helpful (1)

    "Sword hanging over your head at all times."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Technician in Bristol, VA
    Former Employee - Technician in Bristol, VA
    Doesn't Recommend

    Pros

    Touchstone is not running out of cell phones to repair any time soon.

    Cons

    The common management practice was to set unrealistic production goals for individual techs so your job security was always in question. Some phone models understandably have varying degree's of difficulties. so being stuck on a more challenging project was like a death sentence, only you wouldn't get fired if they liked you you just never knew because it was impossible to meet the demand with certain models.

    Advice to Management

    Set realistic expectations due to the varying degree of difficulties on each phone model. Reward good behavior rather than only punishing the bad.


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