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Trace3 Reviews

Updated October 30, 2017
42 reviews

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3.6
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Hayes Drumwright, Founder
25 Ratings

42 Employee Reviews

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  1. "Fun Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Trace3 full-time

    Pros

    The company really does feel like a family.

    Cons

    The company is sales and PS based so there is a trade off with job security.


  2. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Diego, CA
    Former Employee - Anonymous Employee in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Trace3 full-time (Less than a year)

    Pros

    not much to say. no idea

    Cons

    Sales focus only not anything else

    Advice to Management

    .

  3. "Engagement Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Engagement Manager in San Diego, CA
    Former Employee - Engagement Manager in San Diego, CA
    Doesn't Recommend

    I worked at Trace3 full-time (More than 3 years)

    Pros

    Talented technology people, and good technology delivery

    Cons

    Management team needs to develop better people management strategies.
    Let go too many very talented staff throughout my time there.
    Change direction too frequently.

    Advice to Management

    The management team should pay attention to the issues for all groups/departments within the company and create a plan to address them asap.


  4. Helpful (2)

    "Nothing Special Anymore"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Nobody Special in Irvine, CA
    Former Employee - Nobody Special in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Trace3 full-time (More than 3 years)

    Pros

    Relaxed office environment.
    PTO isn't tracked.
    Annual Vegas trade show.
    Sales and engineers get paid above industry standards.
    Some growth potential from entry level roles onto sales teams for motivated people.

    Cons

    The only people who have ever mattered are sales and their engineers.
    Operations is a meat grinder with high turnover and no career growth potential.
    Inside sales will NEVER make the jump to sales, unless you go to another VAR.
    Engineers are good, but overpaid by industry standards.
    Engineers are the life blood of the company, but HR has a horrible reputation for finding IT talent for either internal or to fill the professional services bench.
    Hardware sales is the main focus, not professional services.
    Too many under-utilized engineers and project managers just collecting a fat paycheck and not contributing to much.
    No 401K matching.
    Just marginally OK health insurance.
    More of a corporate type atmosphere is ruining the culture.
    Engineers and other employees are leaving to other VARs constantly.

    Advice to Management

    Take a good long-look in the mirror, then look around to see who is left surrounding you. What direction are you telling your employees you are going, and more importantly are you going there? What have you told your employees, and can you even remember your promises? Are you even relevant anymore, and do you really add value to the organization? Where do you see yourself in a few years?


  5. Helpful (4)

    "T3"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Solutions Architect in Denver, CO
    Current Employee - Solutions Architect in Denver, CO
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trace3 full-time (More than 3 years)

    Pros

    Great place to work. Good culture and work/life balance. Multi-vendor solutions - not isolated to 1 vendor.

    Cons

    As the company has grown internal silos have as well - less overall team.

    Advice to Management

    Prioritize keeping the good parts of T3 DNA (internal and customer facing) as company grows.


  6. Helpful (3)

    "Good Company, Lost Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    Amazing people, seriously just like family

    Cons

    Literally the model is not sustainable. You have everyone in teams, or niches, and little communication. Everyone is running "their business" their way and trying to com together but never can seem to get on the same page.

    Advice to Management

    Grow up and put policy and procedure in place. If you do it right, you will not lose the dynamic atmosphere. The company is not agile as it used to be and the party boys mentality is getting old.


  7. Helpful (2)

    "The Team of ME"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Denver, CO
    Former Employee - Solutions Architect in Denver, CO
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Trace3 full-time (More than 5 years)

    Pros

    Generally great people, welcoming, fun, and hard working. PTO policies and generally very good salaries. At the beginning it's a great place to work.

    Hayes Drumwright is a visionary.

    Cons

    Hayes stepping away from the company to follow other interests (PopIn, Memento Mori) has dramatically changed the culture and personality of the company.

    The change of the company from a team of specialists supporting all account managers to each account manager having their own team has changed the company from a district model to a franchise model. This can be very good for the account managers as they don't have to share their engineering toys but it's very bad for the engineers that are part of the district and not part of one of the AM teams. The halfhearted creation of specialty groups across the company was an attempt to paper over this issue.

    Management is completely subservient to the account managers. Trace3 likes to say that they're an engineering company that has sales people, this is exactly backwards. Trace3 is run by and for sales people with engineers along for the ride.

    Advice to Management

    I offered my advice while I was employed at Trace3, I offered it again when I left. My feeling is that as long as sales are good no one in management will want to change or see a need to so there's no point in giving advice.

  8. Helpful (1)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Irvine, CA
    Former Employee - Account Manager in Irvine, CA
    Positive Outlook
    Approves of CEO

    I worked at Trace3 full-time (More than 3 years)

    Pros

    Great environment with the ability to work on cutting edge solutions.

    Cons

    Engineers are dedicated to existing teams, making it hard for new employees to build a business other than "pushing boxes."


  9. Helpful (4)

    "Lack of direction and knee-jerk reactions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Delivery in Denver, CO
    Former Employee - Delivery in Denver, CO
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Trace3 full-time (More than a year)

    Pros

    I enjoyed the co-workers i had a trace3. The office locations were nice and generally everyone was friendly.

    non-accrual (unlimited) PTO

    Cons

    With the decline of hardware sales the company is trying to create a services presence in the market. Unfortunately when the sales teams are not meeting numbers they will not push services since its a harder sale and the GP isn't clear. This causes the services teams to be in a state of flux. Then with the lack of services sales they bench or cut their PS team to help manage cost. With a weakened and benched PS team when business does have an uptick they are consistently having to sub out work because they don't want to pay to keep people on staff.

    The sales teams when they do sell a services engagement have the final say of how it gets charged to the customer. If they massively under bid hours on a project it's not the sales team that takes the hit but the PS org which causes more instability due to rising costs.

    Management turnover is an issue, new management doesn't want to honnor what old ones put in place even if it's in writing (they will find a loop hole)

    Questionable ethics from some org's of the company

    Insurance costs alot if you want anything other than a HSA since the company doesn't want to contribute much to their PPO option

    No 401k match

    Advice to Management

    Make the sales teams responsible for their SOW's and if they don't properly allot for hours take it from their bottom line not PS's.

    Stop benching/cutting people to the point where you can't sustain a PS org without subbing out to other companies

    Hold management accountable for what previous managers put in place


  10. Helpful (6)

    "Great talent, lots of problems"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Some of the best people I've ever worked with. Always felt like someone had my back, although it was never middle or upper management. Training and keeping your skill set relevant is highly encouraged and almost always available. If you're doing your job and billing hours, you're unlikely to be messed with. If you like to work hard and party hard, this is the company for you.

    Cons

    After the bottom dropped out of Trace3's bread and butter, the hardware market, management wisely decided to shift to services. Unfortunately the up-front sales team training to shift to such a strategy was lacking, to say the least. Almost nobody knows how to sell something that doesn't come in a cardboard box (through no fault of their own, the training just isn't there), and it forced a massive engineering layoff. This, after daily assurances that the company was on the right track and the future was blazingly bright. (no, I wasn't one of the layoffs, so this isn't sour grapes.) Trace3 is hemorrhaging cash when they should be owning the market. There's so much talent there, it's a shame that they're not doing better than they are. I hope Trace3 can turn things around, but until they do it's not a place I'd recommend if you're looking for stable employment. On the other hand, if you're ok with the possibility of being laid off next week, you'll learn a lot here and make some great professional relationships.

    Advice to Management

    Cut back on all the huge expenses like all-company meetings at expensive locations like Vegas. It's ridiculous to have these lavish get-togethers when you've just laid almost ten percent of your company off--it makes statements that "we're a family" and "people first" disingenuous.. And if you commit to a direction, go full guns blazing in that direction--again, don't just say it, do it. Trace3 is failing to truly own the services market because there's no internal commitment, other than pep talks, in place to guarantee that success. Cool it with the party kids attitude and be the professionals that you know you are. Parties don't sell services, competence does.


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