Trainline Reviews | Glassdoor

Trainline Reviews

Updated October 17, 2017
70 reviews

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3.0
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Trainline CEO Clare Gilmartin
Clare Gilmartin
34 Ratings

70 Employee Reviews

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Pros
  • Generous salaries, thirsty thursday (free alcohol and food each month), nice offices, free soft drinks, free fruit, pension (in 12 reviews)

  • Free fruit and free soft drinks (in 16 reviews)

Cons
  • Senior management is undergoing massive transition resulting in lot of chaos and lot of decisions being taken with short term view (in 8 reviews)

  • little or no development opportunities (in 3 reviews)

More Pros and Cons

  1. "Good company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Trainline full-time

    Pros

    Work/life balance
     good atmosphere
    good management

    Cons

    things a bit slow sometimes


  2. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in London, England (UK)
    Current Employee - Business Analyst in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trainline full-time (Less than a year)

    Pros

    - Great people
    - Great work to be involved
    - Is the only company I have worked for who says they are innovative and actually are
    - Like the above the only company I have worked for where the programme management team do proper planning and control on projects
    - Have just launched a mentoring programme which is fantastic
    - On the social side, lots of events are organised

    Cons

    - none! just keep up what is happening now

    Advice to Management

    Keep it up!

  3. "Good business with great potential, let down by management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in London, England (UK)
    Former Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at Trainline full-time (Less than a year)

    Pros

    Ambitious, market leaders, strong business potential, great product
    Some interesting technologies
    Some strong individuals
    Pockets of excellence and innovation

    Cons

    Short term mindset is pervasive
    Everything is top priority
    Obsession with delivering features at the cost of staff morale, tech debt, maintainability
    Claim to be doing agile but in reality development teams are top-down deadline driven with fixed scope, timescales and resource
    Tendency to throw people at a problem rather than addressing root causes
    Middle layer of tech management worst I've seen, several are unfit for the role

    Advice to Management

    Senior management all have hands-off style. Eventually somebody has to do some management.

    Excessive pressure is put on middle managers and team leads who generally aren't of the right calibre and don't have the experience to handle it. This leads to waste, rework, confusion, and poor staff morale.

    Senior management do not know what goes on within teams because the tendency towards a blame culture means things get hidden rather than fixed.

    Stop tolerating prima donna personalities. People should not be allowed to get away with poor behaviour or worse promoted/given raises because you are worried they will leave. Hire team players instead. Nobody should be irreplaceable.

    Fix ways of working if you want features to come out faster. Pushing teams harder is not maintainable.

    Read the mythical man month book!


  4. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Trainline full-time

    Pros

    -Fairly relaxed atmosphere to work, with a casual dress code.
    - Free breakfast
    -Free soft drinks
    -Friday beers
    - Office party once a month
    - Games room

    Cons

    - Below industry salaries
    - Poor working environment, little to motivate you
    - Management too remote from employees and what they actually do day-to-day, all they care about is growth (at any cost)
    - little or no development opportunities
    -Too much politics, very secretive and its all about who you know rather than how good you are at your job
    - Unless you work in IT or sales you will not get a look in at any staff recognition or perks
    - Colleagues have very little care for one another and its all about personal opportunities, lack team spirit

    Advice to Management

    Help to develop and nurture your current talent, and listen to their feedback on a regular basis. Empower your staff to make a difference and stay motivated. All the additional benefits such as breakfast and drinks etc, keep employees happy for the first week, at the end of the day they want a salary reflective of the market so pay your employees better.


  5. "Better than most but it can be stressful working here"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Trainline full-time (More than a year)

    Pros

    - Freedom to expand your horizons, in regards to technical skills and responsibilities

    Cons

    - Gatekeeper means you get blamed if a release goes wrong
    - Blame culture

    Advice to Management

    Eliminate blame culture and gatekeeper of quality


  6. "Business Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Analyst in London, England (UK)
    Current Employee - Business Analyst in London, England (UK)
    Recommends
    Approves of CEO

    I have been working at Trainline (More than 5 years)

    Pros

    great team, good atmosphere.

    Cons

    effort is over looked and progression is nigh non-existent.
    'too many cooks' running projects, or get too involved.

    Advice to Management

    reward that extra mile , and see wha tyour employees can give. It's not always up tot he employee to look for opportunities,


  7. "Great Company, Direction lacking in areas."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Systems Engineer in London, England (UK)
    Former Employee - Systems Engineer in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Trainline full-time (More than 3 years)

    Pros

    Great working environment, Beer and Pizza's on Fridays, monthly socials, Games room with table tennis, table football and PS4.
    Lots of room to learn new skills and ability to move to another department if you feel your skills warrant it.
    Have recently started a career path up but still a little uncertain. Starting to promote from within more.
    The people are generally nice and its a positive, happy environment.

    Cons

    Office is struggling to manage the amount of new people they've employed so starting to feel very cramped. However there are plans to expand to other parts of the building.
    Priorities change fairly often.
    A lot of power given to contractors over full time staff.
    Lack of direction for some departments, have to make up work for yourself.
    If you're not part of the front end teams or marketing, your work is easily over shadowed and under appreciated.

    Advice to Management

    You have to listen to your staff. Especially those who have been there for a long time.
    Throwing money at the problem won't always fix it.
    Make sure there's a clear understanding of the support given to any 3rd party tool or software brought in.

  8. Helpful (2)

    "Not a great place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Pay is good and there are some good benefits like holiday 25 days and can buy 3, flexibility for working from home.

    Cons

    Its a really negative place to work, so many layers of management and everything takes so long to get done. The culture is quite unfriendly.


  9. Helpful (2)

    "Alright"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in London, England (UK)
    Current Employee - Project Manager in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Trainline full-time (More than a year)

    Pros

    Lucky enough to be in a team that's not in the spotlight, I have a decent work and life balance

    Cons

    there seems to be 2nd class teams which do not get enough business support, making work really difficult, mainly when it's external facing

    Advice to Management

    Listen to what your team member has to say, they are normally full of good ideas. Work shouldn't be a hierarchy, and management are not necessarily always right (which has been seen recently)


  10. "Good opportunities, but tendency to be technology led"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Trainline full-time

    Pros

    For development, there are good working practices, market leading tools coupled with a strong drive for innovation, and excellent learning opportunities. A very brisk pace, but generally a good work-life balance. Outside of development teams, can be more turbulent - particularly support roles, given the very public face of the service, in an industry which itself has experienced many problems. Overall, it's a company that's having a big impact on the industry and making a positive contribution.

    Cons

    Restructuring of organisation, coupled with some single-mindedness on certain initiatives has led to an absence of cooperation across teams. These initiatives can crowd out all other work, even if they are core businesses. Consequently, these areas don't slow down they suffocate.
    At the practical level, facilities management is very amateur in London office, and about to get worse given imminent over-crowding.
    Immature HR, with poorly administrated appraisal procedures, and few levers to incentivise - e.g. no bonus structure.
    Huge exodus of senior staff over last couple of years (for broadly justifiable reasons), and general high staff churn rate means it has somewhat lost clarity of purpose and has no distinct culture.

    Advice to Management

    Reasons to remain loyal to Trainline are rapidly dwindling, which can be at the loss of significant industry experience and expertise.


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