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      Truno

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      Truno reviews

      2.9

      29% would recommend to a friend

      (113 total reviews)
      avatar

      Brad Ralston

      37% approve of CEO

      30% positive business outlook

      Ratings by demographic groups

      Truno has an employee rating of 2.9 out of 5 stars, based on 113 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Truno employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

      Reviews by job title

      113 reviews
      4.0
      Jun 29, 2026

      Supportive team with high stress and limited specialization

      It support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great learning environment. Handled 20+ incidents daily which built strong troubleshooting skills. Team was supportive. Good exposure to different technologies and systems across 500+ retail locations

      Cons

      High volume and fast-paced made it stressful at times. Limited time to dive deep into complex issues. Position was contract-based, not permanent. Little room for specialization due to breadth of support needed

      1.0
      Jun 26, 2026

      Opportunity to build skills short term only

      Support technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good learning experience to develop skills to transfer to another company. Support Technicians build universal skills with Windows servers and terminals, scripting, network troubleshooting, and remote support that are applicable in the general IT field along with NCR Encor experience that's only really applicable to grocery point-of-sale but is valuable within that small field of IT.

      Cons

      Skill building is only rewarded with more work. Management intentionally inhibits communication and insists that communication be done only through direct chain of command where issues that should be addressed with other departments are repeatedly ignored in hopes that someone in the support room works overtime to make up for any neglected duties from L3 or other departments even if they are not equipped to do so. Management intentionally hides all vendor documentation from the support room. Management neglects to define any distinction between L1 and L2 technicians, so management cannot trust support technicians below L3 with basic techniques like batch scripting because of that neglected distinction, and there are unqualified unfairly favored individuals in L3 that can't be trusted with batch scripts which exacerbates that issue.

      Viewing 1 - 3 of 113 Reviews
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      Glassdoor has 116 Truno reviews submitted anonymously by Truno employees. Read employee reviews and ratings on Glassdoor to decide if Truno is right for you.