USO Reviews | Glassdoor

USO Reviews

Updated August 23, 2018
93 reviews

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3.6
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USO President and CEO Dr. J.D. Crouch II
Dr. J.D. Crouch II
38 Ratings

93 Employee Reviews

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Pros
  • "Working at the USO is a great experience helping service members find a place to relax makes volunteering worthwhile" (in 13 reviews)

  • "Great benefits and room for growth" (in 8 reviews)

Cons
  • "Being a non-profit organization, it can be hard to compete with salaries of some corporations" (in 4 reviews)

  • "Lots of changes in senior management" (in 4 reviews)

More Pros and Cons

  1. "Volunteer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at USO part-time

    Pros

    Great place to volunteer no cons.

    Cons

    Didn't have one it was a really fulfilling place.


  2. "Pathfinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pathfinder in Atlanta, GA
    Current Employee - Pathfinder in Atlanta, GA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at USO full-time (More than a year)

    Pros

    Rewarding work. Easy job. Plus if you are a Veteran because you speak the same language.

    Cons

    Wont get rich. Constant changes to pathfinder in rules, management and leadership. Guidelines are forever changing.

    Advice to Management

    None

  3. Helpful (1)

    "I love my job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Chesapeake, VA
    Current Employee - Anonymous Employee in Chesapeake, VA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO full-time (More than a year)

    Pros

    Amazing people with a sincere passion to support the military and their families. Great benefits including an amazing 401k program (the best I've ever seen in 20 years of employment) and 30 days of Paid time off for all full-time employees!

    I love that my work has purpose and get the warm fuzzy feelings everyday. After working in Corporate America for 20 years, it's amazing to have a purpose to give back and make the world a better place. (sounds cheesy, right?) I mean it! I love it here!!

    Cons

    Being a non-profit organization, it can be hard to compete with salaries of some corporations. That being said, there is a huge value to feeling good about your work and helping others on a daily basis. If you have a heart to give back, this is a great place.

    Advice to Management

    Continue to invest in programs that add value to the lives of the service members. Continue to listen and support your employees and give them the resources to do their best work.


  4. "Pathfinder Site Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pathfinder Site Manager
    Current Employee - Pathfinder Site Manager
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at USO full-time (Less than a year)

    Pros

    Good benefits (including 30 days PTO). Love the mission

    Cons

    Low pay, high turn over.


  5. "Marketing & Membership Specialist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Arlington, VA
    Former Employee - Anonymous Employee in Arlington, VA

    I worked at USO (Less than a year)

    Pros

    I truly enjoyed the staff and meeting/assisting all the new family's that came to the Vicenza USO.

    Cons

    I did not experience an cons while volunteering with the USO.


  6. Helpful (1)

    "Corrupted"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at USO full-time

    Pros

    Flexible hours, generous paid time off

    Cons

    Fraud/abuse/waste of company resources. Management does not take seriously when things reported. Worst company ever to work for, feels like a dumb for working hard here


  7. Helpful (8)

    "Unprincipled relationships and practices"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Arlington, VA
    Current Employee - Anonymous Employee in Arlington, VA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at USO full-time

    Pros

    Great mission and cause. Those who understand the cause first-hand add considerable value to the organization, but unfortunately that number is low among Senior Management and Leadership. Good benefits, such as 30 days of PTO per year.

    Cons

    Unfortunately, leadership often appears disengaged or absent entirely, despite claims of having an "open-door" policy, and recurring dishonest and extremely inappropriate practices are a constant drag on morale. Not all employees are valued equally, where personal friendship with the SVP seems the best path to advancement regardless of performance. The optics of these practices lead only to frustration for those who provide verifiable results to the organization. Senior Management often fails to set an example by flagrantly abusing perks associated with title.

    Advice to Management

    Our CEO is great and I hope he one day realizes what really goes on with his Senior Leadership team and their direct reports. Unbalanced behaviors only lead to low morale for all employees, and they will not be motivated to do better if things continue the way they have. Reward those who provide results and want to do more for the organization, don't suppress them.

  8. "Great mission . . . Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programs Director in Arlington, VA
    Former Employee - Programs Director in Arlington, VA
    Approves of CEO

    I worked at USO full-time (More than a year)

    Pros

    The opportunity to work with some of the most dedicated individuals to the mission at hand.
    The opportunity to serve our military families and provide the support they need to ensure the safety of our country.

    Cons

    Lack of professional growth opportunities.
    Constant change to mission objectives (this is the nature of the changing military however).

    Advice to Management

    Communicate your intentions to your employees clearly and frequently. They will help you succeed, but only if they know where you are headed.


  9. "USO Representative"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Volunteer in Phoenix, AZ
    Current Employee - Volunteer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO part-time (More than a year)

    Pros

    Volunteering to help fellow service members and their families

    Cons

    Not having enough personal time to volunteer more then I want.

    Advice to Management

    Remain focused on providing our service members and their families the best care and support one can offer, especially during the times of travel and deployment.


  10. Helpful (1)

    "Pathfinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pathfinder
    Current Employee - Pathfinder
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO full-time (Less than a year)

    Pros

    -Great benefits
    - Work directly with transitioning service members
    - Benefit concerts & shows

    Cons

    - Communication between HQ and local sites

    Advice to Management

    - Ask for input from different sites for impact of decisions and advice.


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