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USO Reviews

Updated February 9, 2018
86 reviews

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3.7
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Approve of CEO
USO President and CEO Dr. J.D. Crouch II
Dr. J.D. Crouch II
36 Ratings

86 Employee Reviews

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Pros
  • An extremely rewarding job, helping our forward deployed service members (in 13 reviews)

  • Great benefits and room for growth (in 7 reviews)

Cons
  • The organization touts 8 core values but leadership ignores them (in 5 reviews)

  • really no cons in this type of job (in 3 reviews)

More Pros and Cons

  1. "USO Representative"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Current Employee - Volunteer in Phoenix, AZ
    Current Employee - Volunteer in Phoenix, AZ
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO part-time (More than a year)

    Pros

    Volunteering to help fellow service members and their families

    Cons

    Not having enough personal time to volunteer more then I want.

    Advice to Management

    Remain focused on providing our service members and their families the best care and support one can offer, especially during the times of travel and deployment.


  2. "Great mission . . . Great people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Programs Director in Arlington, VA
    Former Employee - Programs Director in Arlington, VA
    Approves of CEO

    I worked at USO full-time (More than a year)

    Pros

    The opportunity to work with some of the most dedicated individuals to the mission at hand.
    The opportunity to serve our military families and provide the support they need to ensure the safety of our country.

    Cons

    Lack of professional growth opportunities.
    Constant change to mission objectives (this is the nature of the changing military however).

    Advice to Management

    Communicate your intentions to your employees clearly and frequently. They will help you succeed, but only if they know where you are headed.

  3. Helpful (1)

    "Pathfinder"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pathfinder
    Current Employee - Pathfinder
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO full-time (Less than a year)

    Pros

    -Great benefits
    - Work directly with transitioning service members
    - Benefit concerts & shows

    Cons

    - Communication between HQ and local sites

    Advice to Management

    - Ask for input from different sites for impact of decisions and advice.


  4. Helpful (1)

    "Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at USO full-time

    Pros

    Good mission, the local centers on base are filled with passionate people with great intentions.

    Cons

    Corporate office is clueless. Filled with Internal conflicts, gossip, cover yourself mentality, lack of departmental integration and poor leadership/management


  5. "A Non Profit That Cares and Innovates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO full-time

    Pros

    A mission driven work force that has appetite to innovate and improve.

    Cons

    Pockets of legacy culture that resists taking risks.

    Advice to Management

    Openly convey both upside and downside of taking risks.


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at USO full-time

    Pros

    USO has an incredible team and volunteers

    Cons

    Pay doesn't equal the time and amount of work put into being successful.


  7. Helpful (1)

    "Steer clear."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at USO (More than 5 years)

    Pros

    The mission. The United States military should be treated like gold and some people know this and work hard to ensure that's the case.

    Cons

    Leadership is like President Trump. Delusional, mean, petty and horny. Oversexualized and heavy partying environment. Shameful. Operation Homefront is taking over and is a normal work environment.

    Advice to Management

    It's should be advice to the Board since Management is the problem.

  8. Helpful (5)

    "Think Twice."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    -Superb field staff
    -Excellent benefits and PTO

    Cons

    The culture is poisonous and dramatic. Senior leadership is unstable and delusional, frequently putting others down to build themselves up. If you are not adored by leadership, watch out. You will likely be disciplined for minor, often irrational reasons. Many employees who work diligently are neglected and disrespected. There is constant drama in the office (feuds, affairs, lies).

    Advice to Management

    Live your core values and remember the mission. Stop turning a blind eye to things that are negatively impacting the organization.


  9. "Great People Same Bureaucracy"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at USO full-time

    Pros

    the mission is key at the USO. everyone is mission driven and service members love the USO and what they do for their community.

    Cons

    constantly changing processes are confusing and frustrating and impede progress at the uso.

    Advice to Management

    keep it simple


  10. "Autonomy and Innovation Encouraged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Management
    Current Employee - Management
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at USO full-time (More than a year)

    Pros

    Core values, mission, budget, and support for innovation are key to providing supportive environment for growth. Attracts top level volunteers to serve the mission.

    Cons

    None to provide at this time.

    Advice to Management

    Continue to develop and mentor future leadership.


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