Updated May 31, 2023
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Top Review Highlights by Sentiment
- "The benefits are great with 401K (with company match) and a pension plan." (in 314 reviews)
- "Good Pay and they care about their customers" (in 221 reviews)
- "Many people have been at the company for a long time because the culture is great" (in 154 reviews)
- "Some really great people to work with and some teams have a better cultural experience." (in 136 reviews)
- "Training is good for the employees." (in 40 reviews)
- "No work life balance couldn’t get off for my sick child appt had to quit he was premature" (in 108 reviews)
- "Management is bad" (in 84 reviews)
- "Hard to get promoted to senior leadership role if you don't look the same." (in 42 reviews)
- "Accounting is working long hours and workload is growing." (in 30 reviews)
- "Upper management can be clueless, advancement is arbitrary." (in 28 reviews)
Ratings by Demographics
This rating reflects the overall rating of UScellular and is not affected by filters.
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- Current Employee★★★★★Featured Review
Strong Culture, Good PayMar 22, 2023 - Sr Manager, Marketing in Chicago, ILRecommendCEO ApprovalBusiness Outlook
Genuine people and culture, fair pay and benefits
No major cons come to mind
- Current Employee, more than 1 year★★★★★
Amazing companyMay 15, 2023 - Cell SIte in Chicago, ILRecommendCEO ApprovalBusiness Outlook
Great culture, benefits, and possibly to advance. Paying for me to get my MBA. Happy to help me learn new skills.
Rules not applied equally to all employees. Management seems to be a bit old fashioned and needs to catch up with new technologies and work expectations.Continue reading
- Current Employee, more than 5 years★★★★★
Poor Choices - Culture is all talk, no walkMay 31, 2023 - Senior Project Manager in Chicago, ILRecommendCEO ApprovalBusiness Outlook
Remote and laid back and they leave me be
Free and easy with money. Does not pay attention to projects that are important to the bottom line. Senior Management care about the pet people and the rest of the team either lay low or is beaten down. Culture is questionable. They will use it against you. Management spends money like government prints dollar bills. The company from the parent company on down just went through a large layoff and still doesn't get why and won't cut back. My colleagues and I just sit back and watch and wait while looking for better opportunities. The whispers are loud.Continue reading
- Former Employee, more than 3 years★★★★★
Sales AssociateMay 24, 2023 - Sales Associate in Aberdeen, NCRecommendCEO ApprovalBusiness Outlook
Benefits, commission was paid fairly well when I first began with the company, diverse, decent hours, on going training, room for advancement
The pros could not out weigh the cons when they changed the pay structure. I understood it from the company's POV but caused me to grab a second job. Raising a family and having a personal life I no longer wanted to do that. I went on to gain a certification in another field and blessed to make more with a flexible schedule.Continue reading
- Current Employee★★★★★
DisappointingMay 7, 2023 - Retail Wireless ConsultantRecommendCEO ApprovalBusiness Outlook
Decent PTO. Pretty convenient hours. Opportunities for other departments in the company.
Almost worked at the company for a year now. Seems like the company is on a steady decline unfortunately since the new CEO took over from me talking with more tenured representatives and looking on reddit. With the new commission structure as well it chopped commission payouts in half and really took away the incentive to over perform since the payout is comical. Also like selling with transparency and the management I've had likes to ride the grey are and force you to sell a certain way to benefit their numbers despite if you were to hit your quote. Not much training at all and you're basically told to watch videos for a week and then hop on the sales floor.Continue reading
- Former Employee, less than 1 year★★★★★
Great people, dying infrastructureMay 24, 2023 - Solutions EngineerRecommendCEO ApprovalBusiness Outlook
Culture, car, manager support, career mentorship, training, partners, salary
Toxic positivity, dying infrastructure, engineers waiting to retire with no plans to fix the network, subpar business partners, pocketed coverage, tiny commissionsContinue reading
- Former Employee, more than 10 years★★★★★
Good company but unrealistic expectationsDec 27, 2022 - Customer Solutions Specialist in Knoxville, TNRecommendCEO ApprovalBusiness Outlook
Good pay and benefits Holidays are not required. You can volunteer for holidays but it could still be possible to be drafted if not enough people volunteer and you haven't worked a holiday. Responded quickly to covid and changed how the business was run (I worked in the call center)
The company will side with customers over you 100% of the time even if the customer is rude and demeaning. Call center representatives keep getting additional duties added to their jobs without additional pay (most of the time) There are never enough supervisors available to respond to questions during a call. Regular representatives (solutions specialists) are expected to take escalations instead of supervisors. Surveys for calls can not be disputed- an angry customer giving you a bad review can impact your statistics tremendously. Very difficult to get vacation time approved. There is never enough hours allocated for each day so you end up only being able to take a few hours here and there instead of days at a time and never expect there to be enough hours available to take a whole week off at a time.Continue reading
- Current Employee★★★★★
Working at us cellularMay 26, 2023 - Wireless Sales ConsultantRecommendCEO ApprovalBusiness Outlook
They give you many benefits and a decent amount of time off
They implement changes without thinking them through, and boast about a subpar network
- Former Employee, more than 1 year★★★★★
Not Good For Mental HealthMay 25, 2023 - Customer Service Representative in Milwaukee, WIRecommendCEO ApprovalBusiness Outlook
Decent Pay, Decent Supervisor (depending on who you get)
Not for an individual. Constantly being yelled at by customers, High Standards
- Current Employee, more than 3 years★★★★★
Pros and ConsMay 21, 2023 - Retail Wireless ConsultantRecommendCEO ApprovalBusiness Outlook
Great benefits, pension, 401k, 3 weeks of vacation to start
Reduced commission, just a warm body to corporate, CEO gets 1.5 million bonus. Front line lose $10k a year
UScellular Reviews FAQs
UScellular has an overall rating of 3.7 out of 5, based on over 2,158 reviews left anonymously by employees. 64% of employees would recommend working at UScellular to a friend and 55% have a positive outlook for the business. This rating has decreased by -3% over the last 12 months.
64% of UScellular employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated UScellular 3.2 out of 5 for work life balance, 3.6 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at UScellular to be career development, culture, benefits and the cons to be work life balance, senior leadership, management.