Does Upgrade pay their employees well?

According to anonymously submitted Glassdoor reviews, Upgrade employees rate their compensation and benefits as 4.0 out of 5. Find out more about salaries and benefits at Upgrade. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Upgrade?

75% of Upgrade employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Upgrade 4.1 out of 5 for work life balance, 4.1 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at Upgrade?

Customer Service Representative (19) , Software Engineer (12) , Supervisor (11) , Loan Review Specialist (9) , New Account Specialist (9) , New Accounts Specialist (8) , Senior Software Engineer (7) , Customer Service Representative (CSR) (6) , Account Service Representative (5) , Collections Specialist (5) , Loan Servicing Specialist (5) , New Accounts (5) , Underwriter (5) , Analyst (4) , Loan Review Specialist II (4)

What are the pros of working at Upgrade according to real employee reviews?

"Great benefits with 401k plan in the works for 2018" ((in 45 reviews)); "great culture a lot perks" ((in 29 reviews)); "Experienced leadership, they make business decisions that make sense, no moonshot projects that wastes time and energy" ((in 23 reviews)); "Great work life balance" ((in 21 reviews)); "Pay is good." ((in 20 reviews))

What are the cons of working at Upgrade according to real employee reviews?

"Management is poor." ((in 15 reviews)); "The Supervisors are inexperienced and make up answers if they do not know the answer to a questions." ((in 9 reviews)); "No bonuses at the moment" ((in 5 reviews)); "Communication is getting better, as this company strives on always improving." ((in 5 reviews)); "There is no option to work from home either." ((in 5 reviews))

What are employees saying about Upgrade layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Upgrade layoffs and their outlook for job security at Upgrade in 2026.

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4.0

75% would recommend to a friend

(431 total reviews)

Renaud Laplanche

87% approve of CEO

76% positive business outlook

Ratings by category

4.3

Diversity & inclusion

4.1

Culture & values

4.1

Work/Life balance

4.0

Compensation and benefits

3.9

Senior management

3.9

Career opportunities

Upgrade has an employee rating of 4.0 out of 5 stars, based on 431 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Upgrade employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

431 reviews

1.0

May 30, 2026

Internal growth opportunities overshadowed by leadership transparency issues

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Internal growth opportunities (initially) and a strong focus on engagement

Cons

Senior leaders lack transparency. They have been running the business like it’s Disneyland for years and now they’re cleaning house. Laying off hard working and high performing people based on politics and who they like. On top of that, they keep saying there are no layoffs happening. Just lying through their teeth.

4.0

May 18, 2026

Opportunities abound, but changes can be overwhelming

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Tons of opportunities to move throughout the company.

Cons

Changes happen so frequently it can be hard to keep up.

1.0

May 17, 2026

Yuck

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

free snacks, mostly nice people

Cons

Terrible job. Probably the worst I've ever had. Just don't do it, a buddy tried to warn me off before I joined and I didn't listen, don't make my mistake

Viewing 1 - 3 of 431 Reviews

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Internal growth opportunities overshadowed by leadership transparency issues

Opportunities abound, but changes can be overwhelming

Yuck

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