Vision Express Reviews | Glassdoor

Vision Express Reviews

Updated September 19, 2017
15 reviews

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3.1
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Vision Express CEO Jonathan Lawson
Jonathan Lawson
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15 Employee Reviews

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  1. "Business Identity&Concept: "Unknown""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optical Assistant in London, England (UK)
    Current Employee - Optical Assistant in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Vision Express full-time (More than a year)

    Pros

    Learn how NOT to do "things"
    Meet nice people, of course

    Cons

    Not valuable training for new employees, who are left there to make mistakes with the consequences of complains who seniors employees need to solve and obviously, good people leaves asap. Business philosophy unknown. IT system obsolete. Can't see any intention of improve the processes who are wrong.

    Advice to Management

    Sit around a table, look at each others eyes be honest with yourself and admit that organisations and processes are wrong and not suitable for the business. Create a new company philosophy and share it with all the employees starting from the bottom, build up new valuable training system including "customer services" concepts. CHANGE YOUR OBSOLETE IT SYSTEM! IT'S 2017! Train Management some MANNERS and Leadership skills. Pay a bit more the optical assistant.


  2. Helpful (1)

    "Food for thought!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager/Dispensing Optician in London, England (UK)
    Former Employee - Store Manager/Dispensing Optician in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Vision Express full-time (More than 3 years)

    Pros

    Great progression within first year!
    Majority of staff are nice and welcoming.
    Newer store look good (but need to invest to get all stores there, to look united)

    Cons

    No progression/training after.
    Don't deliver on what was agreed.
    Have very little respect of dispensing optician thinks they are unnecessary, not even considering anything into my pay for this! But still expect the DO job to be done!
    Very KPI lead day to day, rather than looking at bigger week by week.
    As a store manager a lack of communication or anything from regionals. Until something isn't going right. But when you need something they couldn't care less. Is that fair?
    Retail staff underpaid for what is expected of them, it's not like any other retail job!
    Expected to work more than contracted hours, and you will never see them back!

    Advice to Management

    Respect your staff, do what you say you will do. Don't take them for granted. Value your staff and offer everyone support and career progression. Not just those at the lower end.

  3. Helpful (1)

    "Mediocre"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at Vision Express full-time

    Pros

    I love my job as such. VE offer good career opportunities on a more junior level and good training if your manager decides to find time to send you for it.

    Cons

    Pay is not transparent enough you have to bargain for your life to get anything decent. And then find out that someone else with less experience is getting paid more.
    Expectations are very high especially in more challenging stores and on more senior positions e.g. Team leader upwards - you're expected to work all hours and not get your time back or get paid for it(of course unless your manager is lovely and lets you take time back).
    Very different rules for different people. One is allowed to work set days set shifts and another one told - no!
    Bonus structure very complicated and complex.
    Most stores are very understaffed most of the time.

    Advice to Management

    More uniform rules, better pay and bonus structures, family values.


  4. "optometrist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Vision Express full-time (More than 3 years)

    Pros

    professional support
    good company benefits

    Cons

    cet claim money goes to company but company pays your goc fees lol if makes sense

    Advice to Management

    recognise loyal employee who contribute way more than expected for the company so consider ensuring reward reaches them.


  5. Helpful (1)

    "Not enough hours in the day."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Offer of career progression and training if you want it. Visible management who visit stores. Some really good designer brands

    Cons

    Staff shortage in store makes it almost impossible some days then get customer complaints as you can't get to the phone. Pressure to hit more and more targets.

    Advice to Management

    Listen while we work for you not as we're leaving. I think with all the constant changes they've lost their identity.


  6. "Good Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Optical Assistant in Bristol, England (UK)
    Former Employee - Optical Assistant in Bristol, England (UK)
    Recommends
    Positive Outlook
    No opinion of CEO

    Pros

    Good career progression if you want it.

    Cons

    Difficult to always 'look busy' when working Sundays - nobody wants their eyes testing on a Sunday!

    Advice to Management

    Close on Sundays.


  7. "Best Place For Opticians who care about service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at Vision Express full-time (More than 10 years)

    Pros

    Having worked for all of the competition. VE are the only ones progressive enough to listen and work with its people

    Cons

    As with all such companies difficult always to please everyone.

  8. Helpful (1)

    "Improving"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Database Assistant in Nottingham, England (UK)
    Current Employee - Customer Database Assistant in Nottingham, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Vision Express full-time (More than a year)

    Pros

    Great team, supportive and caring. Lots of development opportunities. Excellent facilities ideally situated in a pleasant rural location close to home.

    Cons

    Lower than average pay. No bonuses. The job can be a mixture of too much pressure alternating with periods of calm. It's difficult to get the right balance.

    Advice to Management

    Make sure your employees feel appreciated and reward them for jobs well done, especially in stores where the management is lacking or there is a high attrition rate.


  9. "Optometrist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Optometrist
    Current Employee - Optometrist
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    Pros

    The job is great, the company isn't.

    Cons

    The senior management only care about kpi's ie money. There's lots of pressure and bullying to achieve these targets. Regional managers change every year. Every other month there are new initiatives that are intended to revolutionise the business

    Advice to Management

    Look at targets on a monthly basis not daily
     Micromanagement at it's worst.


  10. "Optical Assistant"

    StarStarStarStarStar
    • Career Opportunities
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Vision Express full-time

    Pros

    Train you quite a lot. A good team to work with.

    Cons

    Usually extremely understaffed. May be left with a lot of customers at one time. Takes a long time for progression.

    Advice to Management

    Need to concentrate on employers needs rather than just the customers.


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