WEX Reviews | Glassdoor

WEX Reviews

Updated March 24, 2017
113 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Melissa Smith
43 Ratings

113 Employee Reviews

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Pros
  • WEX considers its employees' perspectives, values their opinions, and believes in a work/life balance (in 8 reviews)

  • Very positive work place lots of great people (in 9 reviews)

Cons
  • Hard to get hired from temping outside of customer service (in 5 reviews)

  • dismal call center vibe sometimes (in 4 reviews)

More Pros and Cons

  1. "Employee Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, ME
    Current Employee - Anonymous Employee in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 8 years)

    Pros

    I have worked at WEX for 10 years and am truly passionate about my commitment to WEX. I am proud of WEX's core values and live and work through those values everyday: Integrity, Relationships, Execution, Innovation and Community. WEX has given me many opportunities to grow and be creative. I am excited to go to work everyday because my job is creative, innovative, fun and challenging.

    Cons

    WEX is a faced paced environment expanding rapidly and while this can be exciting and challenging, employees need to be ready to move quick and shift gears to support expansion.


  2. "Outstanding Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in South Portland, ME
    Current Employee - Customer Service Representative II in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 3 years)

    Pros

    Family Friendly, Positive Work Environment, Excellent Benefits, Community Involvement,

    Cons

    Not the best coffee,


  3. Helpful (2)

    "FANTASTIC!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Portland, ME
    Current Employee - Anonymous Employee in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time

    Pros

    - Start up vibe makes room for you to make your mark, drive change and be part of the company's future
    - People are very warm and caring, I laugh every day and feel like I've joined a family
    - Days fly by and I am never bored
    - Pay is excellent

    Cons

    If you don't like the "work hard/play hard" mentality, this will not be for you. Intensity, push for results and go-go-go makes this exciting but, for some, this could be a bad fit. If you want to fade into the woodwork, WEX isn't for you.

    Advice to Management

    Continue to recognize the people the make it happen. The secret sauce is with your up and coming leaders so continue your focus of rewarding and developing


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  5. "WEX Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Houston, TX
    Current Employee - Regional Sales Manager in Houston, TX
    Recommends
    Approves of CEO

    I have been working at WEX full-time (Less than a year)

    Pros

    Company culture, competitive marketplace, and people. WEX is a company that strives for excellence, challenges you in your career, and has fun at work. WEX considers its employees' perspectives, values their opinions, and believes in a work/life balance. WEX expects their employees to work hard, be committed, and give 100%. WEX hires amazing people, that's one of the many reasons for their success. They stay beyond competitive in the marketplace, and continue to reach new heights. WEX is just getting started.

    Cons

    I work from home away from the Headquarters, so interacting with co-workers every day can be seen as a challenge for some, but there are several people that work for WEX where I live.


  6. "Growing and dynamic organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Portland, ME
    Current Employee - Director in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 10 years)

    Pros

    WEX's growth allows for personal career growth if you want it. The culture is very inclusive and transparent. The casual and flexible work environment is invaluable for work/life balance. Overall, a great place to work!

    Cons

    - Put more into onsite benefits - snacks, good coffee
    - Dedicate time for each employee for innovation
    - Reduce the eligibility time for the 401k

    Advice to Management

    Run the business units individually. The "Shared Service" model diminishes innovation and depth of knowledge. Resist reverting to a traditional IT support model.


  7. "Benefits Service Sepcialist."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist in Fargo, ND
    Former Employee - Benefits Specialist in Fargo, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WEX full-time (More than a year)

    Pros

    Brand new Building With all the bells and whistles, Solid benefits PTO specifically, Semi-flexible Schedule, Some supervisors, fun friendly co-workers, Training Program. Turnover is high so seniority is earned quickly. Performance based bonuses

    Cons

    Nature of Work: working customer service in a call center is a high burnout high stress job. Supervisors are hit or miss I was lucky mine was great, Pay is good to start but after about 6 months you are given more work load/responsibilities without pay raise.

    Advice to Management

    Give pay raises when employees are given more responsibilities, work hard to retain employees and attempt to improve turnover


  8. Helpful (3)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glencoe, MN
    Former Employee - Anonymous Employee in Glencoe, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    Great Benefits and opportunity for advancement within the company, Several shifts available to meet the needs of different life styles.

    Cons

    Poor Management decisions, Negative environment. No raises. No effort to maintain employees. No incentive to stay with the company. No compensation or recognition for seniority New people get hired and if they were willing to work weekends they are promoted with no skills or training in the positions that they were hired. Not qualified for promotions no experience in the company.

    Advice to Management

    Management needs to treat there employees better. Respect the good employees they have. Poor Management. No positive reinforcement. No effort to maintain good employees. Too much turnover. Negative attitudes. Management is not helpful. Makes no effort to support employees. Employee retention needs to be addressed. If Management would treat there employees better employees would want to stay and be more productive. It would improve moral and employees would want to stay. All in all Management has been poor. Lots of improvements needed in Management, Changes needed to have this company be a good company to work for,


  9. Helpful (7)

    "Churn and burn..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Portland, ME
    Former Employee - Anonymous Employee in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    Ok work life balance. Growth, but many challenges...

    Cons

    WEX has simply become a holding company with different verticals. Whether it can integrate and wring cost from its acquisitions to boost bottom line growth is an open question. Not sure why it is trading at 56 P/E ratio, except that its revenues are seen as stable. In the meantime, dealing with its brand/culture issue in a productive way has also yet to be answered. While WEX markets itself as a cool, hip, Maine-based, company true to its humble roots, segments of management seems to view employees as labor, rather than as talent. This attitude is unfortunate, and casts a pall over the organization. Traditionally, companies might look to HR on the evolving culture question, and to effectively deal with perceptions of management’s professional and personal acquisitiveness. Not here. Corporate HR leadership is as old school as it gets with an added feature: lots of quirky personalities with high self-regard! This doesn’t do the company any favors as it struggles with growth, and realizing its image of itself.

    Advice to Management

    Growth is great, however, think stewardship, including employees. Focus on crafting a more coherent, authentic culture. Clean house in Corporate HR leadership.


  10. Helpful (5)

    "Where good developers go to die"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Omaha, NE
    Former Employee - Software Engineer in Omaha, NE
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    The benefits are excellent: health insurance plans with a lot of options, (including a low deductible PPO), 6% 401K match after 1 year of service (with no vesting schedule), 23 days of PTO, and 10 paid holidays. From what I've heard, they're now offering paid parental leave for new moms and dads. Pay was pretty good.

    Cons

    I can only speak for the Omaha office, which was formerly named Benaissance. If you are an experienced software developer, you will probably hate working here. They have 2 major products (ExchangePoint and CobraPoint) in addition to a couple internal products. The codebase for all of them is a monolithic hodgepodge of copy/paste code and terrible practices that has evolved (horribly) over the years to became an absolute monstrosity.

    It was normal for a new developer to spend 2-4 weeks setting up their machine before they could even start working on anything. This process could have been easily automated or streamlined, and new employees (with outside perspective) would always point this out, only to get shot down my upper management and more "senior" employees. The common refrain was that "developers need to know how all the servers are set up in case they ever have to build one", even though developers no longer had access to most of the production servers anyway.

    When you finally get your machine set up, you will get relegated to the maintenance team, regardless of how experienced you are. You will be assigned bugs with vague descriptions and no details of the work that needs to be completed. You will probably spend 2-3 days just trying to track down the correct person to explain what needs to be fixed, and then you will spend another few days trying to track down any technical person (architect, team lead, manager, etc.) that has experience with that part of the system. After a week, you might be lucky enough to start coding. When QA gets backlogged, developers will be tasked with doing manual QA. It was common for QA to complain that developers were doing their work too quickly...like that was a bad thing! I have never seen a shop that operates like this. They also claim that they are an "agile" shop", but they just combhined worst parts of waterfall and agile into the most soul-crushing process I've ever seen.

    Then there's the on-call rotation...for 2 weeks at a team, you will be tasked with being a glorified helpdesk grunt. You and another person will be solely responsible for managing the queue with whatever crap level 1 and level 2 punt your way. There is extreme pressure to keep the queue low, so the on-call people usually just create new bugs with vague descriptions and punt them over to the maintenance team (creating the problems I described earlier).

    Advice to Management

    Listen to outside perspectives. There are a few brilliant people serving as team leads and architects, but many of the others are there because of their domain knowledge and not because of their coding prowess. This is a big reason why the codebase is such a mess and why you're married to the people who built it. You guys need fresh perspective if you want to survive, and you showed me that you're not really willing to listen to it.


  11. "7 challenging and rewarding years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in North Yarmouth, ME
    Current Employee - Director in North Yarmouth, ME
    Recommends
    Approves of CEO

    I have been working at WEX full-time (More than 5 years)

    Pros

    WEX is a great company to work for. The people are smart, experienced and diverse. The global expansion and product portfolio makes every day challenging and fun. Our customers are from some of the most successful companies in the world. What a great recipe for success.

    Cons

    A growing business means lots of change and aggressive timelines. There is always more work than can be accomplished and the days are unusually long due to global partnerships. While challenging, it is a good problem to have.

    Advice to Management

    Protect and reward the people who make it all happen


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