WEX 112 Reviews | Glassdoor

WEX Reviews

Updated March 20, 2017
112 reviews

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Full-time Part-time

3.1
Star Star Star Star Star
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Melissa Smith
41 Ratings

112 Employee Reviews

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Pros
Cons
  • Hard to get hired from temping outside of customer service (in 5 reviews)

  • dismal call center vibe sometimes (in 4 reviews)

More Pros and Cons

  1. "Outstanding Company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in South Portland, ME
    Current Employee - Customer Service Representative II in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 3 years)

    Pros

    Family Friendly, Positive Work Environment, Excellent Benefits, Community Involvement,

    Cons

    Not the best coffee,


  2. Helpful (2)

    "FANTASTIC!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Portland, ME
    Current Employee - Anonymous Employee in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time

    Pros

    - Start up vibe makes room for you to make your mark, drive change and be part of the company's future
    - People are very warm and caring, I laugh every day and feel like I've joined a family
    - Days fly by and I am never bored
    - Pay is excellent

    Cons

    If you don't like the "work hard/play hard" mentality, this will not be for you. Intensity, push for results and go-go-go makes this exciting but, for some, this could be a bad fit. If you want to fade into the woodwork, WEX isn't for you.

    Advice to Management

    Continue to recognize the people the make it happen. The secret sauce is with your up and coming leaders so continue your focus of rewarding and developing


  3. "WEX Review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Houston, TX
    Current Employee - Regional Sales Manager in Houston, TX
    Recommends
    Approves of CEO

    I have been working at WEX full-time (Less than a year)

    Pros

    Company culture, competitive marketplace, and people. WEX is a company that strives for excellence, challenges you in your career, and has fun at work. WEX considers its employees' perspectives, values their opinions, and believes in a work/life balance. WEX expects their employees to work hard, be committed, and give 100%. WEX hires amazing people, that's one of the many reasons for their success. They stay beyond competitive in the marketplace, and continue to reach new heights. WEX is just getting started.

    Cons

    I work from home away from the Headquarters, so interacting with co-workers every day can be seen as a challenge for some, but there are several people that work for WEX where I live.


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  5. "Growing and dynamic organization"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Portland, ME
    Current Employee - Director in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 10 years)

    Pros

    WEX's growth allows for personal career growth if you want it. The culture is very inclusive and transparent. The casual and flexible work environment is invaluable for work/life balance. Overall, a great place to work!

    Cons

    - Put more into onsite benefits - snacks, good coffee
    - Dedicate time for each employee for innovation
    - Reduce the eligibility time for the 401k

    Advice to Management

    Run the business units individually. The "Shared Service" model diminishes innovation and depth of knowledge. Resist reverting to a traditional IT support model.


  6. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than a year)

    Pros

    - Innovative company; new ideas are taken seriously.
    - Friendly environment.
    - Managers don't micro-manage you.
    - Very competitive pay.

    Cons

    - It takes 1 year for the 401K match to kick-in; it's just too long and not competitive. Past employers started matching my contributions immediately.

    - Health insurance is effective only the 1st of the next month of hire. Again, past employers gave me health insurance effective immediately.

    - No Wi-Fi for personal use; they could create a separate guest access network for that. Must use own phone and data plan.


  7. "Benefits Service Sepcialist."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist in Fargo, ND
    Former Employee - Benefits Specialist in Fargo, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WEX full-time (More than a year)

    Pros

    Brand new Building With all the bells and whistles, Solid benefits PTO specifically, Semi-flexible Schedule, Some supervisors, fun friendly co-workers, Training Program. Turnover is high so seniority is earned quickly. Performance based bonuses

    Cons

    Nature of Work: working customer service in a call center is a high burnout high stress job. Supervisors are hit or miss I was lucky mine was great, Pay is good to start but after about 6 months you are given more work load/responsibilities without pay raise.

    Advice to Management

    Give pay raises when employees are given more responsibilities, work hard to retain employees and attempt to improve turnover


  8. Helpful (3)

    "Customer Service"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Glencoe, MN
    Former Employee - Anonymous Employee in Glencoe, MN
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    Great Benefits and opportunity for advancement within the company, Several shifts available to meet the needs of different life styles.

    Cons

    Poor Management decisions, Negative environment. No raises. No effort to maintain employees. No incentive to stay with the company. No compensation or recognition for seniority New people get hired and if they were willing to work weekends they are promoted with no skills or training in the positions that they were hired. Not qualified for promotions no experience in the company.

    Advice to Management

    Management needs to treat there employees better. Respect the good employees they have. Poor Management. No positive reinforcement. No effort to maintain good employees. Too much turnover. Negative attitudes. Management is not helpful. Makes no effort to support employees. Employee retention needs to be addressed. If Management would treat there employees better employees would want to stay and be more productive. It would improve moral and employees would want to stay. All in all Management has been poor. Lots of improvements needed in Management, Changes needed to have this company be a good company to work for,


  9. Helpful (7)

    "Churn and burn..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in South Portland, ME
    Former Employee - Anonymous Employee in South Portland, ME
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    Ok work life balance. Growth, but many challenges...

    Cons

    WEX has simply become a holding company with different verticals. Whether it can integrate and wring cost from its acquisitions to boost bottom line growth is an open question. Not sure why it is trading at 56 P/E ratio, except that its revenues are seen as stable. In the meantime, dealing with its brand/culture issue in a productive way has also yet to be answered. While WEX markets itself as a cool, hip, Maine-based, company true to its humble roots, segments of management seems to view employees as labor, rather than as talent. This attitude is unfortunate, and casts a pall over the organization. Traditionally, companies might look to HR on the evolving culture question, and to effectively deal with perceptions of management’s professional and personal acquisitiveness. Not here. Corporate HR leadership is as old school as it gets with an added feature: lots of quirky personalities with high self-regard! This doesn’t do the company any favors as it struggles with growth, and realizing its image of itself.

    Advice to Management

    Growth is great, however, think stewardship, including employees. Focus on crafting a more coherent, authentic culture. Clean house in Corporate HR leadership.


  10. "7 challenging and rewarding years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in North Yarmouth, ME
    Current Employee - Director in North Yarmouth, ME
    Recommends
    Approves of CEO

    I have been working at WEX full-time (More than 5 years)

    Pros

    WEX is a great company to work for. The people are smart, experienced and diverse. The global expansion and product portfolio makes every day challenging and fun. Our customers are from some of the most successful companies in the world. What a great recipe for success.

    Cons

    A growing business means lots of change and aggressive timelines. There is always more work than can be accomplished and the days are unusually long due to global partnerships. While challenging, it is a good problem to have.

    Advice to Management

    Protect and reward the people who make it all happen


  11. "Avoid the Call Center"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - BPO
    Current Employee - BPO
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    The pay allows me to pay my rent

    Cons

    Training is abyssal. We aren't trained how to handle "edge cases" that weirdly seem to pop-up every day that was never covered. Our one tool for help is a chat where you either get drowned out, or never receive an answer in a reasonable amount of time, so you have callbacks to do which you will never have the time to do.

    In January, overtime is mandatory. There is zero life balance at this time. (When you reach the point where you need everyone pulling at least an hour, you don't have enough people)

    There's a lack of people, so there's rarely time to catch your breath between calls. Vacation days are few and far between in the BPO department compared to every other division.

    Recognition for things is impossible.

    Advice to Management

    Hire more people!



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