WEX Reviews | Glassdoor

WEX Reviews

Updated July 15, 2017
124 reviews

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3.2
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Melissa Smith
50 Ratings

124 Employee Reviews

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Pros
Cons
  • Hard to get hired from temping outside of customer service (in 5 reviews)

  • dismal call center vibe sometimes (in 4 reviews)

More Pros and Cons

  1. "HR Generalist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Human Resources Generalist in Portland, ME
    Current Employee - Human Resources Generalist in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 3 years)

    Pros

    The people here are great and very smart.

    Cons

    Politics, it can seem top down at times.

    Advice to Management

    Share information and empower your teams.


  2. "Great Company, Great People."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Regional Sales Manager in Nashville, TN
    Former Employee - Regional Sales Manager in Nashville, TN
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at WEX full-time (More than 3 years)

    Pros

    People, perks, benefits and company car

    Cons

    Low base salary short commission payments

  3. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Portland, ME
    Current Employee - Anonymous Employee in South Portland, ME
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at WEX full-time (More than 5 years)

    Pros

    Management can be hit or miss.
    Employee car program is great.
    Growing fast.

    Cons

    Low pay with stunted incentive program.
    Lack of communication.
    Lack of advancement opportunities.

    Advice to Management

    Make sure to focus on your employees development so you can keep your talent longer.


  4. "WEX Bank"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Corporate Credit Manager in Midvale, UT
    Current Employee - Senior Corporate Credit Manager in Midvale, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 8 years)

    Pros

    Great tenured team. Smart local leadership. Work life balance and flexibility great. Location is great and career development and PTO are top notch

    Cons

    The ability to move up in the organization locally is limited. With a very tenured team not many openings so there is limited upward mobility.

    Advice to Management

    Internal job creation and promotion and salary market adjustments.


  5. Helpful (2)

    "Employee Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Portland, ME
    Current Employee - Anonymous Employee in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 8 years)

    Pros

    I have worked at WEX for 10 years and am truly passionate about my commitment to WEX. I am proud of WEX's core values and live and work through those values everyday: Integrity, Relationships, Execution, Innovation and Community. WEX has given me many opportunities to grow and be creative. I am excited to go to work everyday because my job is creative, innovative, fun and challenging.

    Cons

    WEX is a faced paced environment expanding rapidly and while this can be exciting and challenging, employees need to be ready to move quick and shift gears to support expansion.


  6. Helpful (3)

    "FANTASTIC!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in South Portland, ME
    Current Employee - Anonymous Employee in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time

    Pros

    - Start up vibe makes room for you to make your mark, drive change and be part of the company's future
    - People are very warm and caring, I laugh every day and feel like I've joined a family
    - Days fly by and I am never bored
    - Pay is excellent

    Cons

    If you don't like the "work hard/play hard" mentality, this will not be for you. Intensity, push for results and go-go-go makes this exciting but, for some, this could be a bad fit. If you want to fade into the woodwork, WEX isn't for you.

    Advice to Management

    Continue to recognize the people the make it happen. The secret sauce is with your up and coming leaders so continue your focus of rewarding and developing


  7. "Outstanding Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative II in South Portland, ME
    Current Employee - Customer Service Representative II in South Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 3 years)

    Pros

    Family Friendly, Positive Work Environment, Excellent Benefits, Community Involvement,

    Cons

    Not the best coffee,

  8. "WEX Review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Regional Sales Manager in Houston, TX
    Current Employee - Regional Sales Manager in Houston, TX
    Recommends
    Approves of CEO

    I have been working at WEX full-time (Less than a year)

    Pros

    Company culture, competitive marketplace, and people. WEX is a company that strives for excellence, challenges you in your career, and has fun at work. WEX considers its employees' perspectives, values their opinions, and believes in a work/life balance. WEX expects their employees to work hard, be committed, and give 100%. WEX hires amazing people, that's one of the many reasons for their success. They stay beyond competitive in the marketplace, and continue to reach new heights. WEX is just getting started.

    Cons

    I work from home away from the Headquarters, so interacting with co-workers every day can be seen as a challenge for some, but there are several people that work for WEX where I live.


  9. "Growing and dynamic organization"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Portland, ME
    Current Employee - Director in Portland, ME
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at WEX full-time (More than 10 years)

    Pros

    WEX's growth allows for personal career growth if you want it. The culture is very inclusive and transparent. The casual and flexible work environment is invaluable for work/life balance. Overall, a great place to work!

    Cons

    - Put more into onsite benefits - snacks, good coffee
    - Dedicate time for each employee for innovation
    - Reduce the eligibility time for the 401k

    Advice to Management

    Run the business units individually. The "Shared Service" model diminishes innovation and depth of knowledge. Resist reverting to a traditional IT support model.


  10. "Benefits Service Sepcialist."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Benefits Specialist in Fargo, ND
    Former Employee - Benefits Specialist in Fargo, ND
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at WEX full-time (More than a year)

    Pros

    Brand new Building With all the bells and whistles, Solid benefits PTO specifically, Semi-flexible Schedule, Some supervisors, fun friendly co-workers, Training Program. Turnover is high so seniority is earned quickly. Performance based bonuses

    Cons

    Nature of Work: working customer service in a call center is a high burnout high stress job. Supervisors are hit or miss I was lucky mine was great, Pay is good to start but after about 6 months you are given more work load/responsibilities without pay raise.

    Advice to Management

    Give pay raises when employees are given more responsibilities, work hard to retain employees and attempt to improve turnover


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