WestJet Reviews

Updated May 15, 2021

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4.1
79%
Recommend to a Friend
80%
Approve of CEO
WestJet President and Chief Executive Officer Edward Sims
Edward Sims
221 Ratings
Pros
  • "The flight benefits are amazing(in 101 reviews)

  • "Fantastic travel benefits, Profit sharing(in 53 reviews)

  • Cons
  • "Shift work and very early start times(in 22 reviews)

  • "Unionized, low pay, limited opportunities for promotion(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee

      Awesome company

      Jun 18, 2020 - QA Analyst 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      team culture and very friendly people

      Cons

      no cons that i can think of based on my own experience working with westjet

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    2. 4.0
      Current Employee, more than 3 years

      A Tough but Rewarding Job

      Sep 19, 2020 - CSA - Customer Service Agent in Ontario, CA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Flight and health benefits, great co-workers, good company culture, working around the aircrafts and with people excited to travel is pretty interesting and more exciting than a lot of other customer service jobs.

      Cons

      Frequently expected to stay late during flight delays, they never have any "extra" staff scheduled to supplement for delays, and they probably should. Customers can be nasty and you are the 'messenger' they are going to take their grievances out on. You will need to be very resilient to handle complaints, sometimes several people practically shouting at you, all at once when their flight gets cancelled. Also, WestJet has decided to totally replace my job with cheaper contract workers since COVID, instead of recalling me. This is a pretty negative end to experience given my dedication to the company.

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      2 people found this review helpful
    3. 3.0
      Former Employee

      Great starter company

      Sep 1, 2018 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company to work with

      Cons

      Pay and health benefits could be better and more opportunities for promotions

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    4. 5.0
      Current Employee, less than 1 year

      awesome

      Dec 1, 2012 - Customer Service Agent in New York, NY
      Recommend
      CEO Approval
      Business Outlook

      Pros

      very nice company to work for, I have been with them 6 months already. I'm still in awe of the work culture

      Cons

      none known at this time. working in public eye constantly might be challenging, but coworkers and management are always there when needed.

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    5. 5.0
      Current Employee, more than 1 year

      Customer Service Agent

      Apr 15, 2018 - CSA 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company takes care of its own. Everyone is so helpful and caring. Training is very well done and thorough.

      Cons

      Hours can be hard to get in some areas and the shifts aren't always great.

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    6. 5.0
      Former Employee, more than 5 years

      being a FA is fun

      Jan 18, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      travel not a 9-5 you're an owner

      Cons

      no routine really no consistent co workers customer service

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    7. 5.0
      Former Employee, less than 1 year

      Good company culture

      Dec 26, 2017 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great collegues, benefits and salary

      Cons

      Busy schedule, lack of sleep

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    8. 1.0
      Former Employee, less than 1 year

      training potential employees

      Nov 16, 2017 - Trainee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      they were nice at the beginning...

      Cons

      ...until they didn't want you there anymore

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    9. 3.0
      Current Employee

      as

      Oct 2, 2015 -  
      Recommend
      CEO Approval
      Business Outlook

      Pros

      co workers great environment easy

      Cons

      little pay hours short too many rules

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    10. 1.0
      Former Employee, more than 1 year

      Run Fast, Run Far, Don't Look Back

      Apr 12, 2021 - Contact Center Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you like working long hours with no thanks at barely above minimum wage with them nickel and diming you, working the graveyard shift, and dealing with managers and "guests" so incompetent, unpleasant, and entitled they put the average Park Avenue socialite to shame, yeah, it's great.

      Cons

      Literally everything. They pretend to be a "family." Their slogan "Owners care," isn't true anymore. Westjet employees are no longer owners. They don't treat you with any respect, put gag orders on everyone when they do something wrong, threaten you when you speak up, etc. Long hours, terrible pay. Guests are awful and entitled. 9what do you expect from a budget airline that pretends to be more than it is) Management is incompetent at best and willfully negligent at worse. I developed mental health issues so bad I almost died while I was working here. Negligible support. Insurance and EAP are a joke. Their favorite tactic is guilting employees into doing more for less. If you work there, keep track of your hours. They WILL short you. Flight benefits are useless considering most flights are full. Just, don't work here.

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      1 person found this review helpful
    Viewing 1 - 10 of 678 Reviews

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