Working Solutions Reviews | Glassdoor

Working Solutions Reviews

Updated December 5, 2018
267 reviews

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3.6
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Working Solutions President Kim Houlne
Kim Houlne
106 Ratings

Employee Reviews

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Pros
Cons
  • "I have no Cons for this company" (in 34 reviews)

  • "The hours available to work each week are non consistent" (in 19 reviews)

More Pros and Cons

  1. Helpful (8)

    "Love It!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Resource Manager in Chester, VA
    Current Employee - Senior Resource Manager in Chester, VA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at Working Solutions part-time (More than 3 years)

    Pros

    Best Job In The World!

    Cons

    Not Enough Hours! Need more...

    Working Solutions Response

    Sep 24, 2018 – CMO

    Thank you so much for your review. And I would expect in the last month you have started to pick up lots of hours. We have several new programs starting so keeping looking on the Vyne.


  2. Helpful (1)

    "Not a legitimate source"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Freelance Copywriter in Portland, OR
    Current Employee - Freelance Copywriter in Portland, OR
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Working Solutions part-time (Less than a year)

    Pros

    Marketing IS GOOD at advertising a false job

    Cons

    Reality is that there are not jobs, their technology scan opens up your computer to viruses.

    Advice to Management

    ADVICE TO WOULD BE APPLICANTS - RUN!!!!!!!!!!!!!!

  3. Helpful (6)

    "Working for a Good Company Overall"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Program Advisor in Phoenix, AZ
    Current Employee - Program Advisor in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at Working Solutions part-time (Less than a year)

    Pros

    nice training staff, eager to hire

    Cons

    unclear communication regarding pay; training was unpaid and unthorough

    Working Solutions Response

    Oct 29, 2018 – CMO

    Just wanting to make sure you are speaking about the correct Working Solutions company in this review...I am unclear that this is Working Solutions, the on-demand contact center company headquartered... More


  4. Helpful (5)

    "CHEATERS AND ROBBERS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Working Solutions (Less than a year)

    Pros

    none they cheated me

    Cons

    Lynette Richard I agree...they have cheated me and have not paid me for the SU2C campaign...they are claiming that they dont have no such credentials for me..w.ehn I was actually working 5 hours....I was hired and was not able to continue the training because I could not accept a $75 stipend for 3 weeks of training...therefore I left after the first day and did not return but was invited to work the Cancer program for one day for 5 hours...now afterwards they tell me my agent status was not active so I dont get paid even though i worked...Now what kind of BS is that.....

    Advice to Management

    be reachable

    Working Solutions Response

    Oct 25, 2018 – CMO

    Well, that is an interesting way of looking at the "facts". Everyone who worked our SU2C campaign and gave us their correct legal name and information has been paid for their time. Thank you.... More


  5. Helpful (2)

    "Been working with them for over 5 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Working Solutions part-time

    Pros

    Great Training up front about needs and hours and great resources

    Cons

    Don't take everything into account when making personnel changes holds issues against you that were out of your control and make up things in regards to how a decision is made and no credit given where due

    Advice to Management

    Please look at the whole picture prior terminating a person

    Working Solutions Response

    Sep 27, 2018 – CMO

    I am sorry for your outcome. Our operations people really work with all of our agents to understand if there are extenuating circumstances and we try, whenever possible to look at the whole picture.


  6. Helpful (11)

    "By far the best company i have EVER worked for!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Employee in Tampa, FL
    Current Employee - Employee in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Working Solutions full-time (More than a year)

    Pros

    I love that our voices can be heard. I love that my opinion matters. I love that the company stands by the "Do the right thing" mentality. Aside from the fact that there are SO MANY perks to working from home, (my clothes budget is non existent, i do not spend money on gas or car repairs/maintenance, I get to be home with my 4 legged friends) I also love the culture of this company. The CEO is a wonderful human being! I have never worked at a company where the CEO is so approachable, listens to employees and treats everyone as equals. If every company were this wonderful, the world would be a better place.

    Cons

    For me, the only downside is I rarely leave my house. Now that there is grocery delivery, I don't need to-haha!

    Advice to Management

    Keep up the good work. You are doing such a great job!

    Working Solutions Response

    Jul 25, 2018 – CMO

    I am so glad you are having such a good experience and have let us know. We appreciate you, what you do for our clients and their customers every day...and for taking the time to give us feedback and... More


  7. Helpful (7)

    "Love Working Solutions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Travel Consultant in Grand Rapids, MI
    Current Employee - Corporate Travel Consultant in Grand Rapids, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Working Solutions part-time (Less than a year)

    Pros

    The team at WS care about agent success, they are always looking teaching opportunities. I find most all of the team that assist agents really want to help not criticize. You must be willing to commit to following all of the rules of your contract.

    Cons

    Like job, there are some "managers" (resources) that are easier to work with than others, though they are all there to help and want you to succeed.

    Working Solutions Response

    Jul 26, 2018 – CMO

    Thank you so much for your review and feedback. We so appreciate that you recognize how much we really do care about our agents being successful. Thank you for what you do for our clients and their... More

  8. Helpful (20)

    "A Joke of A Job/ Contract With A Place For Mom"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Resource Coordinator
    Current Employee - Senior Resource Coordinator
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Working Solutions full-time

    Pros

    There Are no pros and no benefits

    Cons

    This job purposely sets you up to fail. As a coordinator, they want you to transfer as many leads to the advisors as possible. Then when you have a high percentage of doing that they find another way of setting you up to fail by saying well those you transferred werent a good lead and the advisor couldnt get money out of them. so when they look at the leads vs those they could use, and its a low percentage they fire you. They want you to be responsible and accountable for percentages you have no control over. Hence a very high turnover and reasons they dont have to pay you. Every week they hire an extra 30 reps thru contracts, then NEVER have enough hours for the reps to meet their minimum of working 20 hrs. You have to compete with other reps to get the 20 hours you need then you dont get them. They tell you to sign up for as many hours as you want, but control the number of hours you can sign up for. And then the kicker, each week, they ask people to give up hours because they cant afford to pay you. Nevermind you met the 20 hours you wer supposed to work. Its a brainless job , callling wrong numbers all day, dealing with rude people on the phone who purposely curse you out and dealing with the rude advisors they they want you to field calls for. Its a worthless ,thankless non-job job. Its a joke .If you get fired, feel thankful. Dont waste your time applying. They can't really help customers find living options. They lie about alot. Move to the next job.

    Working Solutions Response

    Aug 20, 2018 – CMO

    I'm sorry you are having such a negative experience with us, that is certainly not the norm. It sounds like this might not be the right opportunity for you. I would be happy to discuss further with... More


  9. Helpful (8)

    "Corporate travel consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Working Solutions full-time (More than a year)

    Pros

    Work from home, can make a lot of money.

    Cons

    Management hard to deal with at times, out of touch with consultants and pay is not always correct. Constant changes are making it harder to do job.

    Working Solutions Response

    Jul 26, 2018 – CMO

    We appreciate your feedback; it is quite mixed. There are lots of resources you can tap into if you have any administrative issue...just go on the Vyne and you can find lots of people to help.


  10. Helpful (7)

    "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Working Solutions part-time (More than a year)

    Pros

    Great company for a work at home position. Management provides great support, continuous feedback to help you improve. Opportunity to work for multiple companies.

    Cons

    None except sometimes hours are fewer during summer months.

    Advice to Management

    Keep up the great work!

    Working Solutions Response

    Jul 9, 2018 – CMO

    Thank you for your review and feedback. You are right, some of our programs require fewer hours over the summer and some require more; it just depends on the particular program. We really appreciate... More